"I easily found my text book and did a rental on the book. the price was great and I received in a timely manner."

"Book is almost a week late!"

"It was easy-to-use interface and I am satisfied with my purchase "

"I went through the ordering process, changed my address in checkout and then (I think) went back to double check shipping. I then purchased the three books, but my address changes did not save. I did not realize this until immediately after I submitted the order. It was after hours so I emailed customer service indicating my address issue and didn't hear from them until between 24-48 hrs later, after the packages had been shipped to wrong address. I mentioned my kids needed them for school and I would maybe need to cancel for refund and buy them somewhere else. There was no empathy from your agent, only a canned response with instructions on how to complete a return. I shop for books constantly, as I have two boys in college and am in college myself. But I will never return to your company for the simple fact that you don't care about your customers. Even if she couldn't have done anything for me, she could have remarked about it and used some compassion. In addition, the shipping options were poor for anyone needing more expedited services. I returned 2/3 books, only because my son was desperate for the 3rd book and I didn't want to make him wait longer since my order had taken a week on the 1-5 day option (I'm sure it's business days, but still.). Poor service all around."

"My book arrived quick and I am happy with the service."

"Got the item really quickly"

"I was very satisfied with the pricing and how easy and quick it all was but when we received the book the cover was tearing off and my concern is that they will try to say it was us and I am not sure what to do. I took a picture and as it turns out my daughter has dropped the class so I will be shipping it back this week. "

"books arrived on time , wesbite are easy to use "

"The book was a good condition but I wasn't expecting highlighting or underlining. The book arrived a day after it said it would but it was good."

"I specifically ordered the book here because I needed it fast and it specified that I could get the book by a specified date if I pay additional shipping. I paid an additional 16.99 for this service. EIGHT days later, I get a notice that the book shipped. This was days after I expected to already have the book per what the website said. To top it off, I am not even sure what the heck the extra money was for - the tracking shows that my order is expected to arrive 5 days after it shipped. I will NEVER use this service again and paying the extra money is a scam. "

"I was happy with the condition of my book... Have suggested the site to friends."

"Needed them 4 class asap and they arrived promptly and in great condition. Broke college student, so the fantastic price made the experience that much sweeter."

"I paid to get my books quicker and with both orders I have had issues. I even emails about one and they only responsed with here is the tracking number. There was no information anywhere. Disappointed. "

"Received book quickly and it is in great shape. And it saved me a bunch of money."

"As far as the customer is concerned, a textbook rental service has two jobs: (1) having the book in stock, and (2) shipping it out in a timely manner. I placed my order almost two weeks ago. The book was scheduled to be delivered three days ago. I am still waiting on this "service" to deliver on its promise and get to me my ordered book. Safe to assume this transaction will not elicit repeat business. Frustrated."