"Be prepared to wait, I ordered it on the 4th and the projected day by UPS was the 10th, but I didn't actually get it until the 14th, otherwise a good deal for what I got."
"I ordered my book for class, got the confirmation & the money was taken from my account, the next day I get an email saying due to fraud the order was canceled. How could fraud be the case is you've taken my money. And I still needed the book by a certain deadline for class and everywhere was sold out. I got my money back and when I acquired about still trying to get the book there were a million extra hoops to jump through for no reason. Never will I spend my money here again. "
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"The shipping date never changed but it still arrived after the date it was supposed to be delivered and i needed it before i flew out of town so i ended up having to refuse it and getting it online. "
“Good afternoon,
I am sorry to hear that you didn't receive your book on time. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I was very happy with my order. "
“Good afternoon,
Thanks for the positive feedback! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"For some odd reason my order got cancelled, I called and got amazing help and helped through the entire order!"
“Good afternoon,
I am so happy to hear we were able to help process your order! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"Searched several comparable sites. Best prices I could find on these texts were right here!"
“Good afternoon,
Thanks for the feedback! I am glad we were able to offer the best prices! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"They do not tell you about a restocking fee up front. "
“Good afternoon,
I am sorry to hear that you had a difficult experience with us. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"Ordered it on January 3 and paid for 5 day shipping, its January 15 and I still have not received my book."
“Good afternoon,
I apologize that you have not yet received your book. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"Knetbooks makes college easier by helping to keep the cost down when purchasing or renting textbooks! "
“Good morning,
Thanks for the positive feedback! I am so happy to hear you are pleased with our service! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"It was delivered in 3 days, came with a bunch of coupons too which was nice. Also,seeing that I rented it it was in pristine condition. Very satisfied with my experience with knetbooks!"
“Good morning,
That is wonderful! I am so glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"Never received the book. Had to drop the class. "
“Good morning,
I am sorry to hear that you never received your book. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"slow shipping and order was cancelled initially by knetbooks in error"
“Good morning,
I am sorry to hear that your order was cancelled. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"The shipping on my book was incredible SLOW 12 days.
It was "FREE" but NEVER would have expected it to take 12 days
My home is 98 miles from where the book was shipped from."
“Good morning,
I am sorry to hear that you were not pleased with our shipping service. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I ordered 4 books from them and they shipped on the 5th of jan I paid extra to have them by monday. They arrived. I opened the box and there was only 2 books inside. Neither of them were the books I ordered. I called and the guy helped me out he said that my package had the books in it but clearly did not. So he offered to resend my books and with 2 day shipping that was on monday he said it would ship on Tuesday and arrive Thursday it is now sat the 14th and I still have no books. I have homework that will be due soon and im never gonna order again. This was an awful situation."
“Good morning,
I am sorry to hear that you had a difficult experience and I do apologize that you received the incorrect order. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I can always find a book I need for half if not more than half the price at my school library. Love the free shipping return. They set it up to where it is incredibly easy to rent and return books."
“Good morning,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good afternoon,
I am sorry to hear that your book did not arrive to you quickly. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”