"Bad bad bad. Got two same books. Tried to contact help desk but no response. Not through call, not even through email. And they have a option for chat but its fake. It doesn't work at all. Its like a empty chocolate with just a wrapper but no chocolate in it. Worst "
"95 with speedy shipping when the bookstore would have cost 600. Glad I found this website."
“Good afternoon,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"I received the text book in record time. My book is a rental and I received a brand new text book, not a used, stained text. That was surprising and welcomed. The price was minimal and if by chance I have more courses that require a text book they own, I will consider them first."
“Good afternoon,
Thanks for the positive feedback! I am so happy to hear you received a book in great condition! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"I tried to order multiple times, but my order was cancelled and I didn't get an email about it for eight days. When I chatted with customer service they were absolutely no help and a tad rude.
I gave two stars because I did end up getting my order before my classes starated. Even though it was getting extremely close to my class start date. "
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"Never got my second book I ordered and was harder to get my books this time not convenient at all. "
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I just wish it didn't take so long to deliver."
“Good afternoon,
I am sorry to hear that you were not pleased with our shipping service. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"The order went well but it seemed as if it tool a long time to get my books . Overall the books are just as described ."
“Good afternoon,
I am sorry to hear that you were not pleased with our shipping service. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"Books arrived before time and was in good condition."
“Good afternoon,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"It has been more than 5 business day to wait my book. But it is not still coming in. When i check the tracking, it is still on the way at the same location."
“Good afternoon,
I am sorry to hear that you have not yet received your order. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I have not yet gotten my book"
“Good afternoon,
I am sorry to hear that you have not yet received your order. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"Knetbooks books are very reasonable, shipping a little slow, but Hey, its 0 shipping and handling, so I would recommend them"
“Good afternoon,
Thanks for the love! I am glad to hear that you are happy with our service. I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"I ordered on 1/4 and My expected delivery date was 1/11, even the tracking still says that however the book is still not here. Strange information posted onto the tracking page also, it seems to be bouncing back and forth to the same places. "
“Good afternoon,
I am sorry to hear that you have not yet received your order. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"Very pleased with the free shipping and the price. & how well the books look. I will definitely be coming back! Saved $512 on two books!! "
“Good afternoon,
That is great! I am so happy you were pleased with our service and that we could save you some money! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"My books should have arrived on the 11th of January. Today is the 13th and I don't have them yet. Not sure what took so long!"
“Good afternoon,
I am sorry to hear that you have not yet received your order! I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I wasn't too happy about the condition of the book, but the price was right!!!"
“Good afternoon,
I am sorry to hear that you were not pleased with the condition of the book you received. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”