"very easy website to use. Prices are better than Chegg and Amazon Rentals! have used website for over 3 years on over 4 rentals and never encountered a problem. "
"Refused order due to card confusion. Was never able to reorder. Very unhappy. Poor followup"
“Good morning,
I am so sorry that your recent order with us was cancelled! I have sent an update to the email on file regarding your order.
Thank you for your understanding regarding this matter,
Kate”
"Very reliable with great prices!"
“Good morning!
I'm happy we could get you the items you needed! I have sent a gift to the email on file to thank you for your positive feedback.
Thank you!
Kate ”
"thank you for the great service, easy website, quick delivery, and access to all my books."
“You're welcome!
Thank you for being an awesome customer! I have sent a gift to the email on file to thank you for your positive feedback.
Best Wishes,
Kate ”
"I ordered my book over a week and it said it would get here Monday and still nothing! "
“Good afternoon,
I am so sorry your item has not yet been received! I have sent an update to the email on file regarding your order.
Thank you for your time and business,
Kate ”
"Great Customer Service within knetbooks. The shipping and delivery was quick and it was easy to find the book I needed. "
“Good afternoon!
I'm happy to hear you had a pleasant experience with our customer service team. I have sent a gift to the email on file to thank you for your positive feedback.
Thank you !
Kate ”
"The books received are in great condition and very convenient to receive books and labels."
“Good afternoon!
I'm happy to hear you are satisfied with your books condition! I have sent a gift to the email on file to thank you for your positive feedback.
Thank you for your time and business,
Kate ”
"I am a bargain hunter because I have to be. I have bought and rented text books from every company out there. I take my time and check everywhere for the best deal. More often than not, I find the best deal at Knetbooks. Thanks Knetbooks!"
“Good afternoon!
I'm happy we were able to bring you on as a customer! I have sent a gift to the email on file to thank you for your positive feedback.
Best Wishes,
Kate ”
"I ordered a textbook that, according to the tracking information, is still due to be delivered 01/09/2017. Unfortunately, I am already in the future (01/11/17) and without the needed textbook required for my course that started on 01/09/2017. I am hoping that it will arrive prior to the end of the semester"
“Good afternoon,
I am so sorry you have not yet received your rental. I have sent an update to the email on file regarding your order.
Thank you for your time and business,
Kate”
"The book came quite a bit later than it said it would (by half a week so just order a little earlier than you would otherwise) and is in worse condition than expected, with damaged corners and highlighting and writing on some of the pages. That being said, it still got here in enough time for my class. Additionally, the actual text of the book is readable and the binding of the book is still holding strong. Also, very happy with the price."
“Good afternoon,
I am so sorry that your item took longer than expected to reach you and for its outer condition. I have sent an update to the email on file regarding your order.
Thank you for your understanding regarding this matter,
Kate ”
"Ordered tracted and received . Everything was so easy and the cheapest I could find"
“Good morning,
I'm happy we could provide you with a hassle free ordering process. I have sent a gift to the email on file to thank you for your positive feedback.
Thank you!
Kate ”
"I was very pleased my books were delivered earlier than promised. Books were in excellent condition."
“Good afternoon!
I'm happy we were able to exceed your shipping expectations! I have sent a gift to the email on file to thank you for your positive feedback.
Best Wishes,
Kate ”
"They were able to get my book to me quick and efficient and at a very good price"
“Good afternoon!
I am happy we were able to fulfill your order! I have sent a gift to the email on file to thank you for your positive feedback.
Thank you so much!
Kate ”
"Sold me a book and then cancelled my order because there was no one available with the book. I was not aware prior to purchasing the book that it would be unavailable. I waited a week when it said shipping would take 2 days. It was very frustrating and I will not be using this site to buy books again. "
“Good afternoon,
I am so sorry your recently placed order with us was cancelled! I have sent an update to the email on file regarding your order.
Thank you for your understanding regarding this matter,
Kate ”
"Easy and quick process from beginning to end. Book arrived earlier than expected in new-in-plastic condition. One less thing for me to worry about. Thanks Knetbooks! "
“Good afternoon,
I am so happy you had a smooth ordering process. I have sent a gift to the email on file to thank you for your positive feedback.
Thank you !
Kate ”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good morning!
I'm happy you chose us! I have sent a gift to the email on file to thank you for your positive feedback.
Thank you so much!
Kate ”