"I have rented book from knetbooks before, I have never had a problem and will continue to do business as long as prices stay low"
"I got my books very quickly after ordering and the condition of the books is great! "
“Good evening!
I am so happy to hear you are satisfied with the condition of your rentals! I have sent a gift to the email on file for your positive feedback!
Best Wishes,
Kate ”
"Great price! Free shipping! Smooth transaction! Excellent customer service! "
“Good evening,
I appreciate your valued feedback. I have sent you an update to the email on file regarding this order.
Best Wishes,
Kate”
"Knetbooks has always provided fast service and quality books as promised. This order was no exception. In fact, the condition of the book is like new. My only complaint is the packaging. It was difficult to open without using something sharp, which could have cut the book. Most importantly, the package cannot be reused to return my rental book."
“Good evening!
I am so happy we have been able to provide you with exceptional service. I have sent a "thank you" to the email on file.
Best Wishes,
Kate ”
"I have made purchases through these companies - ecampus, biggerbooks, knetbooks, and almost EVERY TIME I have to cancel my order because they don't tell you when a book is not in stock. This is frustrating because I'm a law student who needs my books before the first day of class and when the site says 3-5 business day shipping, and I'm ordering at least two weeks before classes start, I expect to get my books in time. Apparently, they mean 3-5 days AFTER they get in a book from the warehouse if it's out of stock...but again, they don't tell you when it's out of stock! I only recently figured out these were all the same company so please be aware that if you're buying from them, expect at least three weeks to a month before you'll get your order."
“Good evening,
I'm so sorry to hear that you haven't had a stellar experience with us. I have sent an update to the email on file regarding your order.
Best Wishes,
Kate
”
"I like the condition of the rental books. They look like new.
Sometimes the time between the order and the time when I get the rental book is too long. "
“Good evening!
Thank you for your honest feedback! I have sent a "thank you" to the email on file.
Best Wishes,
Kate ”
"Fast shipping, cheap prices.
What more could you want?"
“Good evening!
I am happy we were able to ship your item quickly and affordably. I have sent you something a little extra to thank you for your positive feedback.
Best Wishes,
Kate ”
"I was pleased that God made a way for me to get this book!"
“Good evening,
I have sent you a gift to the email on file to thank you for your business. "Give and it will be given to you." -Luke 6:38
Have a blessed evening,
Kate
”
"Compeitive prices, free shipping, and Fast delivery! What else is there to ask for!"
“Good evening!
What else could you ask for?!? How about a free coupon! Here you go!
https://www.knetbooks.com/coupons
I have sent you a little thank you to the email on file for your positive feedback!
Best wishes!
Kate ”
"I rent and purchase books for college, and often times I find Knetbooks' prices being more competitive and affordable. They also give you a coupon code on your next order of a certain amount. Their shipping are free and I received them promptly. I have rented and bought books and access codes from them for 5 semesters now. Their book rentals are always in great shape and I've received new ones in the past. Try them out! Great experience so far for me!"
“Good evening!
I'm so happy we were able to help you save some money! Thank you for being a loyal customer! I have sent you a gift to the email on file to thank you for your continued patronage.
Best Wishes,
Kate ”
"I rented a book for a class and it was cheap to rent and the book came in a pretty good condition despite being a rental book. Shipping was on time and the book was packaged well."
“Greetings!
I'm so happy we were able to help you with your educational needs! I have sent a gift to the email on file as a "thank you" for your positive feedback!
Best Wishes,
Kate ”
"got my books cheap, quickly, on time. was going to pay 1300 dollars at the campus store, paid 20% that amount to rent from knetbooks. great."
“Good afternoon!
I'm so happy we could save you so much money! Hopefully you'll be able to use those savings towards something really special! Like school supplies or... you know... pizza! I've sent a gift to the email on file for your positive feedback.
Best Wishes,
Kate ”
"I used to rent from bookrenter until they sold their souls to Chegg. "
“Their loss is our gain! I have sent a gift to the email on file to say "thank you" for the conversion and the positive feedback!
- Kate ”
"I am very dissatisfied with this company and how they shipped an order I canceled the same day of ordering. I submitted an online form to the company requesting to cancel my order the same day of ordering Jan 3, 2017. The next day around midday they email me back stating that the book was already shipped out but failed to provide a tracking number. I then got an email almost 7 hours later with the tracking number. I knew from the time they failed to provide the tracking number from the first email stating that they could not cancel, this company was a complete scam. The next day I called UPS asking if they could reroute the package that I already cancelled. They informed me that the company would have to authorize that. I called the company directly after and the rep said that was something they could not do, once again another LIE. Then I go online to knetbooks.com to try to request a return for a book that I should not even have the hassle of sending back because I cancelled the order even before they shipped it clearly. I paid $17.96 in total for the book and they said they could only refund $4.66. What world do these people live in to think that this is ok! To have the nerve to take it upon themselves to still send a book I no longer wanted and expressed that to them in length of the same day, and have the nerve to still send the book out over a day later. The proof is in the pudding because for a book that I will never open, just simply want sent back which should of never been sent and receive that amount is OUTRAGEOUS! I will dispute the payment with my bank and contact the Better Business Bereau (BBB) to express my anger towards this company and them preying on college students like myself. Never had a problem with a book company either if it was to cancel a order, or receiving money that was wrongfully taken from my account such as this situation. "
“Good morning,
I sent an update to your email on file in regards to your review.
Thank you for your time and business,
Kate ”
"Great price for rental, long rental period, very quick delivery! Definitely recommend!"
“Good morning!
I'm so happy you had a great experience with us! I have sent a gift to the email on file for your positive feedback!
Best wishes,
Kate ”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good evening!
I am so happy we have been able to retain you as a customer! I have sent a "thank you" to the email on file for your positive feedback!
Best Wishes!
Kate ”