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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2016-12-30

Speedy

"Received my book pretty quick. Can't beat the rental deal. Great experience "


Rep reply posted 2016-12-30
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning!

I'm happy we could help you to save money by supplying you with rentals! I have sent a gift to the email on file as a "thank you" for your positive feedback.

Happy New Year!
Kate ”


Verified
5/5

2016-12-30

Super fast delivery

"I ordered my book on Tuesday and it came by Saturday. Delivery was very quick. "


Rep reply posted 2016-12-30
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning!

I'm happy to hear that you got your book so quickly! I have sent a gift to the email on file to thank you for your positive feedback.

Happy New Year,
Kate ”


Verified
5/5

2016-12-30

Awesome & Easy Rentals

"Enjoyed the textbook rental service. It made my cost is textbooks affordable so that I only had to worry about other costs concerning school. Thanks Knetbooks. "


Rep reply posted 2016-12-30
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning!

I'm so happy we were able to help you with the cost of your education! I have sent a gift to the email on file as a "thank you" for your feedback and loyalty.

Happy New Year,
Kate”


Verified
4/5

2016-12-30

Nice alternative to Amazon and Chegg

"I found the books I needed in better price than Amazon in Knetbooks "


Rep reply posted 2016-12-30
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning!

I'm happy we were able to compete with those companies and exceed your expectations! I have sent a gift to the email on file to thank you for your positive feedback.

Happy New Year,
Kate ”


Verified
5/5

2016-12-30

Textbook Angels

"I recieved a lab book from the pits of creepy lost never needs to be found again book. It was missing some pages and high lighted pages like a sharpie convention back from the seventies. Anyways at my local bookstore this lab book was listed 212.00 plus tax at Knetbooks it under 30.00 for the rental! Do we not see the ridiculousness of inflation at its best here. I want to praise Knetbook to all the textbook gods to let them know that the Knetbook team are sent angels to protect us from textbook gougers. My angel that answered my call I want to personally thank her for her kindess and swift service. I forgot her name but I appreciate her. Thank you! Thank you! Thank you!"


Rep reply posted 2016-12-30
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning!

The real angel here is you, for leaving such detailed positive feedback! I have sent you a "thank you" to the email on file.

Happy New Year!
Kate ”


Verified
5/5

2016-12-30

"Fast shipping and great rental price! Will definitely be renting future class textbooks from Knetbooks.com. Thanks!"


Rep reply posted 2016-12-30
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning!

I'm so happy we could get the item to you quickly and for a reasonable amount. I have sent a gift to the email on file for your positive feedback!

Happy New Year,
Kate ”


Verified
5/5

2016-12-29

Book as promised

"No surprises. Book in very good shape "


Rep reply posted 2016-12-30
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning!

I'm happy to hear that you are satisfied with your rental items condition. I have sent a gift to the email on file for your positive feedback.

Happy New Year,
Kate ”


Verified
2/5

2016-12-29

prices

"When I first started renting book from you, it was great. Now the books you rent I can bye them cheaper from the college. That should never happen. I will be finding somewhere else to go."


Rep reply posted 2016-12-29
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Michael,

I'm sorry to hear that our prices are not as low as you have seen in the past. I have sent you an update to the email on file.

Thank you for your willingness to work with me,
Kate ”


Verified
5/5

2016-12-28

Speedy service

"Received my books by the date promised."


Rep reply posted 2016-12-28
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Hi Dan,

That's great! I appreciate the positive feedback and as a thank you for your continued loyalty, I have sent a gift to the email address we have on file.

Thank you!
Kate
Customer Service Representative
Knetbooks.com”


Verified
1/5

2016-12-28

Charged for Damage I didn't do. Do not rent from this company.

"I rented a textbook from this company. It came with significant water damage. The previous renters invoice, papers, and a used star bucks gift card inside. The book was usable so I used it. I have now been charged for the damage to the book that was present when I received it. When contacting customer service I was disconnect through chat and told they could do nothing for me. When I called customer service they said the same thing. I was apparently supposed to report damage to the book when received, however nothing in the invoice said this. Apparently, it is not the rental companies responsibility to review the books they are sending out or receiving. After reviewing multiple other reviews I am convinced this company is a scam. I will be contacting my credit company to dispute the charges. I will also be contacting the better business bureau to report this scam of a company. Do not do business with this company. I have been renting textbooks for many years from other sites with no issue. I have no problem paying for damage I am responsible for, but that is not the case."

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Rep reply posted 2016-12-28
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Hi Alisha,

I am sorry to hear about your experience after returning your rental. I have sent you an email to the address on file with more information on how we can solve your issue.

Kate
Customer Service Representative
Knetbooks.com


Verified
1/5

2016-12-27

Screw-ged

"I highly recommend that no one use this company. I take 9 hours of school at my community college, wile managing a coffee shop where I work 5 days a week, 8 hours a day. I forgot when my due date was, and never was reminded. The day before Christmas $150+ Was taken out of my account without warning or an email. I had just moved in to my apartment and paid rent and had I not checked my account it would have bounced because of the 150 dollars they took out. They refuse to work with me and refund my money. There are a lot more ethical companies that don't take advantage of busy college students "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2016-12-28
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
2/5

2016-12-27

knetbooks screwed me out of $300-- updated

"Knetbooks will not give me a refund for two late books. They also took almost $300 out of my bank account. I alerted them that I will get the books back to them but I have to wait on shipping. awful customer service- wouldn't budge an inch.

UPDATE: Knetbooks has sent me an email saying they will refund the money I was charged and pay for the shipping of the books. They also urged me to send them back as soon as possible, which I will. However, I am sad that it took me writing three internet reviews and tweeting at them multiple times to get this issue resolved. I appreciate their help and understanding now, though, and hope they will take steps to make this process easier in the future!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2016-12-28
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com”


Verified
5/5

2016-12-27

Very Quick and Easy

"One of the last things I don't want to worry about is getting my books for the semester and on time! No worries here, I received my book very timely, thanks Knetbooks!"


Rep reply posted 2016-12-27
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning!

I have emailed you a gift to the email on file as a thank you!

Thank you for your continued loyalty with us!
Kate ”


Verified
2/5

2016-12-27

Got Tape

"The inner pages are in good condition and the outer cover is clean. The two parts are becoming separated and I am concerned that they won't make it through the class."


Rep reply posted 2016-12-27
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Oh my! I'm so sorry to hear about the condition of the rental you received! I have messaged you at the email on file with an update regarding your account.

Thank you for your diligence regarding this matter,
Kate ”


Verified
5/5

2016-12-27

Fast Shipping

"Book as described and in good condition. Shipping was faster than expected."


Rep reply posted 2016-12-27
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning!

Thanks for the love! I have emailed you a gift to the email on file for your positive feedback!

Kate ”