"Do not order from here. It took two weeks to deliver. Too over priced as well."
"Items took too long to get here and now I have to catch up on my readings"
“Hi Andrew,
I am sorry to hear that your experience was not a positive one. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"If I would have order from the college it would have been $500! Thank you for saving me money! The books came quicker than I thought! Will order from here again!"
“Hi Kathryn,
I'm happy to hear you saved money and got your books quickly! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"Fast and easy to order! Returns are also easy!"
“Good afternoon,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"Best prices for rentals there is, fast shipping, and the books always arrive in excellent condition. Can't beat that. Been renting books from Knetbooks.com for 3 semesters. "
“Good morning!
Thanks for the love! I have sent a gift to the email on file for your continued loyalty!
Kate
Customer Service Representative
Knetbooks.com
”
"Book arrived in Seattle. It's been 4 days and I still have not received my book."
“Good morning,
I apologize that you have not yet received your book. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"Purchase was simple and easy and the price was great!"
“Good morning,
That is awesome! I am so happy to hear you had a great experience and I appreciate the positive feedback! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"Most reasonable priced book rental I found. Ordering was a breeze. Shipping was quick and free and I like anything that's free! I rented 2 used books and was convinced they were both brand new. Overall a great experience. Highly recommend. "
“Hi Candis,
I am so happy to hear that you had a great experience! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"I had ordered a book and before the due date I was in a very bad car accident so I was not able to go home for over a month. My book was 14 days late and I shipped it and they told me that because the book was not back I could sell it back but I already paid for the shipping return and it was on its way back. I have broken bones and a major concussion I could not move until two days before I shipped it. "
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I love that I can rent books for my eight week terms."
“Good morning,
I'm glad we are able to offer rentals that accommodate your school schedule! To show our appreciation for the feedback, I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com”
"Saved me around $260, arrived early, and packaging was great. Could not have asked for more."
“Good morning,
That is wonderful to hear! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"Ordered my book. Got an email a few days later saying they couldn't process my payment because of something wrong with my debit card (after charging my account). Thankfully I got reimbursed, but I think it's more of a problem of inventory and being out of stock and inventing an excuse. Never had it happen with any other websites."
“Good morning,
I am so sorry to hear your order was cancelled. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"The process was easy and fast. Thanks!"
“Hi Daniel,
That's great! I am so happy to hear you had a great experience! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"Knetbooks provided prompt delivery!"
“Good morning!
I am so happy we were able to get you your rental item quickly! I have sent a gift to the email on file to thank you for your positive feedback and continued loyalty!
Happy New Year,
Kate”
"I ordered my book in 12/21 almost two weeks later, still have not received my book. Still have the same return date."
“Good morning,
I am so sorry that your recently placed order has not yet shipped. I have emailed you an update to the email on file.
Thank you for your understanding regarding this matter,
Kate ”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good morning,
I am so sorry to hear that your item took longer than expected to reach you. I have sent you an update to the email on file.
Thank you for your willingness to work with me,
Kate ”