"Didn't take long to deliver and came new which I wasn't expecting since I rented it. Maybe it doesn't always happen this way, but it was the most inexpensive option and I still have plenty of time to return the book after my class is finished."
"I always have had a great experience with this company! Will continue to rent my books from here "
“Good morning,
We appreciate the love! I’m happy to hear that you will continue to use us for your textbook needs. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate
”
"The book arrived fairly quickly and was in great conditions. I did not have to worry about anything. "
“Good morning,
Thank you for your positive feedback! I am happy that you received your item quickly in satisfactory condition. At Knetbooks.com we strive to provide you with books quickly and in great condition. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate
”
"Unfortunately they use US post service for shipping. I ordered my book May 1, and classes start tomorrow on May 14th, and I still do not have my books yet. Very frustrating when it is a summer course that is an 5 week intensive, and I am starting with no text."
“Good morning,
I apologize that your item has not yet reached you. According to USPS tracking 92419901296026581157951705 your item has been available for pickup since 5/4/17. Please contact your local postal service for additional details.
Thank you,
Kate ”
"I had a great experience with knetbook."
“Hello yumafrncs!
Those are wonderful words to hear! We’re pleased learn you had a great experience with us. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate
”
"Purchasing the book was a breeze. Book came in just in time for my class and it was in excellent condition. Definitely will be renting from knetbook from now on. "
“Good Afternoon,
Thanks for the love! I’m pleased to know you will be returning to us next semester. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate ”
"Ordered my textbook and it came earlier than I thought which was great! Got it before class began. "
“Good afternoon,
We appreciate the love! I’m happy to hear that your book arrived faster than anticipated. We work hard to get you your textbooks as quick as possible because we know that your needs can be time sensitive. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate
”
"Very good!! I have used Knet books for years & love it!"
“Hello trah64!
Those are wonderful words to hear! We’re pleased learn you continue to use us for your textbook needs. We strive, in a competitive industry, to provide exceptional customer service as a way to stand out. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate
”
"Actual Delivery was late by about 4 days compared to estimated delivery."
“Hi vicvirayiii,
I understand that a delayed delivery is an inconvenience to our customers and dampers your shopping experience. I’m sorry this happened and apologize on behalf of Knetbooks.com. We aim to provide all of our customers with low priced text books, an easy shopping experience, and fast delivery. When we fall short of this goal, we hope to make amends by providing you excellent customer service. I’ve sent you an email to the address on file detailing the full situation and have provided a resolution. Should you read the email and not be totally satisfied, please either reply to our email or call us directly at 888-988-9909.
Apologetically,
Kate”
"Gave only 4 because shipping took a little long but the book was in mint perfect condition "
“Good afternoon,
Thanks for the love! I’m pleased to know you were happy with the item you received. We constantly strive to improve our shipping process and speed and appreciate your valued feedback. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate
”
"Book came fast and was in good condition "
“Good morning,
We appreciate the love! I’m happy to hear that your item was received quickly and in good condition. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate
”
"Returns are easy just print label and there it to UPS and princes are very cheap! Booms arrive on time"
“Hello Ngozi1988!
Those are wonderful words to hear! We’re pleased learn you found the return process easy to use. We strive to make our order process easy, fast, and cheap. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate
”
"The book came very quick and in great condition! The price was the lowest that I found and it was great! Also one of the very few sites that has three options for time length of rental. It was great to find this site and be able to rent until early August as my class goes until then! Great and friendly customer service(: "
“Good afternoon,
Thanks for the love! We strive to provide our customers with a fast and easy way to rent and buy textbooks for all their semester needs. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate”
"I've never heard of this website before, but when I found my book exponentially cheaper on here than chegg, I immediately rented it. Definitely worth it. "
“Good afternoon,
We appreciate the love! I’m happy to hear that you found our site and were happy with the prices. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate”
"The book that i received in the mail is falling apart at the bindings. "
“Good morning,
We apologize for any inconvenience that occurred when receiving your rental damaged. We’d like to resolve this situation as quickly as possible and therefore have sent an email to your Gmail.com account. If you have any additional questions or concerns after reading the email, please give us a call at 888-388-9909.
Regards,
Kate”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good morning,
Thanks for the love! I’m pleased to know you received your item quickly and will have plenty of time to return the item after your course is over. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate ”