"Competitive pricing and great experience overall "
"My order arrived much sooner than I expected. When it did arrive my products were in great condition. My books look brand new! I will certainly purchase or rent all my books from knetbooks.com from now on! "
“Hello!
Those are wonderful words to hear! We’re pleased learn you have become a loyal Knetbooks.com customer. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate
”
"I did not receive books on time and I did not receive what I ordered when I did get the books."
“Good morning,
I am sorry to hear that you had as issue with your order. I've sent an email to the gmail.com account on file requesting additional information.
Thank you,
Kate ”
"This was the cheapest on the internet, and I recieved my book very quickly, within four days!"
“Good morning,
Thanks for the love! I’m pleased to know you were satisfied with our pricing and delivery. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate
”
"The website is designed so that purchasing and returning books is super easy. Books are mailed out and received in a timely manner. I will continue to use Knetbooks!"
“Good morning,
We appreciate the love! I’m happy to hear that you will continue to use us in the future. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate
”
"I rented a book and I was sent a brand new book that came directly from the bookstore, fast delivery "
“Good morning,
Thanks for the love! I’m pleased to know you are satisfied with the items condition and speed of delivery. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate
”
"I had to get an expensive, hard to find textbook for a class (aren't they all!). I couldn't find the option to rent anywhere except Knetbooks. I was a little apprehensive since I'd never used them before, but they were so easy to use and their shipping was fast. I also loved the option of getting text updates on the shipping so I knew exactly when the package arrived. "
“Good morning,
We appreciate the love! I’m happy to hear that you gave us a chance. We're happy to have you as a customer and hope that you will consider us for your future textbook orders. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate
”
"Received book in time for class. Service was great and price was reasonable. Will use again!"
“Hello!
Those are wonderful words to hear! We’re pleased learn you will be using us in the future for your textbook needs. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate ”
"I was satisfied with the delivery of my book on time."
“Good morning,
Thanks for the love! I’m pleased to know you received your item on time. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate
”
"Cheaper then other places and fast shipping and delivery. "
“Good morning,
We appreciate the love! I’m happy to hear that you received your item on time at an affordable price. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate
”
"Had the opportunity to rent my textbook and save hundreds. The book was literally new. Fast delivery and easy returns. "
“Hello!
Those are wonderful words to hear! We’re pleased learn you were able to save money using us. Knetbooks.com strives to provide you with your textbooks at an affordable price so you can focus on your studies and not the cost of purchases. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate
”
"USPS misplaced package: not knetbooks' fault. Overall - Good"
“Good morning,
Thanks for the the positive review! Please email me directly at kate@knetbooks.com if you are unable to locate your rental!
Thank you!
Kate
”
"Didn't get the item ordered"
“Good morning,
I’m very sorry to hear that your recent order was canceled. We make every effort to provide our customers with textbooks at an affordable price. While our warehouse originally reported this item as available upon request, it appears we’ve made a mistake. We apologize for any inconvenience this may have caused and have since removed this item for sale. I have sent you an email to the address on file in regards to an in-store credit we’ve applied to your account as our way or saying sorry. We wish you the best this semester and hope to provide better service on your next order!
Regards,
Kate ”
"Very easy, co-worker had used Knetbooks before and recommended that I try. Easy order and delivered when they said they would be delivered."
“Good afternoon,
We appreciate the love! I’m happy to hear that it was an easy ordering experience and the item delivered on time. We greatly appreciate your co-worker recommending you try us and hope we've earned your future business. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
-Kate-”
"One of worst experiences ever. Book never came. Had to cancel my order and order elsewhere as class started and I was missing work without it. If I could grade half star or just 1 I would. Buyers beware!"
“Hello Kimberly,
I first want to apologize for any confusion that this matter has caused you and let you know that your order placed on 5/10 for Conflict Resolution for the Helping Professions Negotiation, Mediation, Advocacy, Facilitation, and Restorative Justice has not been cancelled and we are currently working to obtain the item. I understand the frustrations of unmet expectations. I regret to report that your item is currently delayed. I apologize for this delay and am sorry your experience with us hasn’t gone well. In addition to my apology, I’ve taken the liberty of upgrading your shipping as a courtesy from economy to 2 business day shipping in an effort to expedite the transit process. I hope you’ll feel these actions compensate for the unfortunate delay you’re experiencing. Please read our email for further details and our contact information should you have any more questions/concerns.
Regards,
Kate
”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good morning,
We appreciate the love! I’m happy to hear that you had a excellent experience renting with us. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate
”