"I paid an additional $5 per book (3) to get them between 1-4 days. One book arrived in six days, the other seven, and the final in eight. I could have paid an additional amount of $0 for the length of time it took for the books to get to me. I'm a college student, so spending extra money on something is hard enough, especially when what you paid extra for doesn't "amount to its worth." "
"It said nowwhere that the processing would take over a week for a book! It only said that shipping would be a few days. Not enough information"
“Good morning,
I'm sorry to hear that you found our processing time confusing. At Knetbooks.com, we offer thousands of books to our customers featuring low prices and a convenient ordering process. The majority of books available on our website are in stock at our warehouse and will therefore have an advertised availability of 24-48 hours. However, we do offer a limited amount of titles that are available to us through our distributors or directly from the publisher. These items have a longer advertised availability period on our website, based on estimates issued by our providers. After reviewing your order, it appears your item has an advertised availability of Usually Ships in 3-5 Business Days. I do apologize for any confusion that occurred and I am sorry you have experienced this inconvenience. Our customers understanding the ordering process and being satisfied with their experience is very important to us. I have sent you an email with information regarding in in store credit, as our way of apologizing for any confusion during our ordering process. After reading the email, I hope you’ll feel we’re committed to meeting your college text book needs.
Thank you for your continued patronage,
Kate ”
"Said they had it in stock and would be by my door in 3 days if I was to go with 2 say shipping. Did that. 4 days later get an email saying they can't seem to locate the book. When I messaged customer service and asked when they would have it i got a "We just don't know"
A week later got an email saying my order is cancelled. Wasted time and didn't have a book for the first week of class. "
“Hello SandyBrownGoat-49951,
Oh no! We’re saddened to learn that your order was canceled due to a non-sourceable item. While Knetbooks.com has thousands of items in stock at our warehouse, it appears Building Java Programs A Back to Basics Approach was not delivered to our location as expected with our last shipment. We apologize for any frustration this may have caused. In addition, we’ve sent an email to your gmail.com address containing details on an in-store credit we’ve applied to your account.
Sincerely,
Kate
”
"Book arrived in just a few days and in excellent condition. Customer service was very friendly and helpful with questions I had about due date for rental."
“Good morning!
Thanks for the love! I’m pleased to know you received your item quickly and are satisfied with its condition.. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate
”
"I've been waiting weeks, & I still haven't received the book I ordered."
“Good afternoon,
I’m very sorry to hear that you have not received your order. Our records indicate your recent order was canceled. We make every effort to provide our customers with textbooks at an affordable price. While our warehouse originally reported this item as available upon request, it appears we’ve made a mistake. We apologize for any inconvenience this may have caused and have since removed this item for sale. I have sent you an email to the address on file in regards to an in-store credit we’ve applied to your account as our way or saying sorry. We wish you the best this semester and hope to provide better service on your next order!
Regards,
Erin
”
"You lead me to believe you had my book in stock week and half later you tell me you cant get it. "
“Good morning,
I’m very sorry to hear that your recent order was canceled. We make every effort to provide our customers with textbooks at an affordable price. While our warehouse originally reported this item as available upon request, it appears we’ve made a mistake. We apologize for any inconvenience this may have caused and have since removed this item for sale. I have sent you an email to the address on file in regards to an in-store credit we’ve applied to your account as our way or saying sorry. We wish you the best this semester and hope to provide better service on your next order!
Regards,
KAte
”
"It took to long to receive my book."
“Good= morning,
I am sorry to read it took longer than expected for your item to reach you. We understand that as students, our customers often face reading schedules or project deadlines that require their orders to arrive in a timely manner. We’d like to apologize for any inconvenience or stress this may have caused. In addition, we’ve reached out to you directly via email to address this situation in full. Please check your gmail.com account to view our complete response.
Thank you for your business,
Kate
”
"Shipping took 2 days as promised and I'm using my books for class now! Thank you Knetbooks!"
“Good morning,
We appreciate the love! I’m happy to hear that your item arrived quickly. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate
”
"It was super easy to rent and return my books for school. I will definitely be renting from Knetbooks again. "
“Hello UrobilinPlatypus,
Those are wonderful words to hear! We’re pleased learn you had a seamless experience when renting from us. We hope all your future orders with Knetbooks.com are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate
”
"I ordered textbooks and received them before class started! Hurray!"
“Good morning,
Thanks for the love! I’m pleased to know you experienced our speedy service. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate ”
"I've been using this site for the past year and a half and love it. Renting books is the way to go. They have great customer service and it's always been super easy to return books after using them. The quality of the books have always been outstanding. I highly recommend using this site based on my experiences, the prices, custom tee service and return policies. "
“Good morning,
We appreciate the love! I’m happy to hear that you've continued to utilize us and have experienced our superior level of customer service. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate
”
"Awesome! I was really happy with the speed of delivery and the affordable price. Will definitely use this service again. "
“Good morning MintGreenSalmon!
We appreciate the love! I’m happy to hear that you were happy with the speed of delivery and the price offered. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate
”
"Pricing was great. Received lightly damaged, heavily annotated books. As long as this doesn't interfere with my returning them -- I will definitely use this website again. Most of my textbooks arrived in a timely manner. One arrived over a week late. Luckily, the readings hadn't been assigned yet, so it wasn't a huge deal. "
“Hello TeaRoseMouse-37145,
Those are wonderful words to hear! We’re pleased learn you were satisfied with the pricing of the item, and I can confirm that because you let us know about the condition of your rental, you will not be held accountable for the rental return. We hope all your future orders with Knetbooks.com are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate
”
"Took my book a very long time to ship!"
“Hi Regina,
I am sorry for any confusion or miscommunication that occurred while placing your order. I understand it is disappointing when expectations are not met. We want all of our customers to enjoy their experience shopping with Knetbooks.com. While we do carry thousands of books in stock at our warehouse, some items are only available through our suppliers upon request. We do advertise this as the availability of an item, listed below the price on the item details page. I want to ensure you have an accurate estimate on when you’ll receive your order and set clear expectations about our ordering process. I have sent an email to your gmail.com address containing information on an in store credit that can be applied on your next order as our way of saying sorry. Further, I’ve included details on when to expect your order. Again, I am truly sorry for the misunderstanding and hope this email helps resolve your issue.
Wishing you the best this semester,
Kate
”
"The book was in great condition. Almost new. It was affordable compared to other cites that wanted to charge me $100+ for renting this book. Thank you again."
“Good morning!
Thanks for the love! I’m pleased to know you received a superior rental! We strive to provide you with books that are easy, fast, and cheap. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate
”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Hi PeachWildebeest-53124,
I am sorry for any confusion or miscommunication that occurred while placing your order. I understand it is disappointing when expectations are not met. We want all of our customers to enjoy their experience shopping with Knetbooks.com . While we do carry thousands of books in stock at our warehouse, some items are only available through our suppliers upon request. We do advertise this as the availability of an item, listed below the price on the item details page. I want to ensure you have an accurate estimate on when you’ll receive your order and set clear expectations about our ordering process. I have sent an email to your yahoo.com address containing information on an in store credit that can be applied on your next order as our way of saying sorry. Again, I am truly sorry for the misunderstanding and hope this email helps resolve your issue.
Wishing you the best this semester,
Kate
”