"Couldn't be happier! The book came right on time and in great condition! "
"I received my textbook earlier than expected and the book was in good shape. The process was easy and fast!"
“Hello DarkOrangePorcupine,
Those are wonderful words to hear! We’re pleased learn your expectations were exceeded. We hope all your future orders with Knetbooks.com are as positive of an experience as this one. We strive to provide you with your school needs as quickly and efficiently as possible. . We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate
”
"no hassel, easy, great experience. I would buy again from them."
“Good morning!
Thanks for the love! I’m pleased to know you had a seamless experience with us. At Knetbooks.com we strive to provide you with a worry free ordering process. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate
”
"I ordered a book from them and it did arrive late but they didn't charge me for shipping. Just make sure you return it on time!!!!!"
“Good morning,
Receiving an unexpected charge to your account is certainly upsetting. I am very sorry this situation occurred and hope I can provide you with a suitable solution. Your order indicates 1 item due back on 12/20/16. It appears this item was not scanned into UPS tracking by the due date using the prepaid UPS label provided inside your Knetbooks.com account. We understand students are very busy this time of year and therefore make several attempts to remind our customers of their upcoming due date. If your contact information is up to date on your comcast.net account, you likely received either emails, phone calls, or texts prompting you to return your order before the charge was issued. I show that you currently have filed a dispute with your bank and I am unable to work with you to find a solution until the dispute with your bank has been dropped. Please fax documentation that the dispute has been dropped on bank letterhead to 859-514-6814 addressed: Attn Fraud: 12220864
Thank you for your attention to this matter,
Kate ”
"Got one star because I had to pick one...
I ordered my Spanish book to include access to Supersite. Upon receipt I opened the book and the envelope with the access code to Supersite. Code did not work. Discovered that the code I needed was for Supersite Plus. I spoke with Knetbooks and was advised to return for refund. In the meantime I had to purchase the book and the proper code at a cost of $218. A few weeks later I contacted Knetbooks only to find out that I could not receive ANY money back because the envelope and the book had been opened. There was no way I could have known that I had the wrong site code without opening the site code envelope. So in addition to having to shell out $218 for the right code and book, I am out $70.99 for the wrong stuff I received from knetbooks. Do yourselves a favor and just get your books from your school bookstore. Most if not all of them now rent textbooks. "
“Good afternoon Kipp,
I am very sorry to hear you had a difficult time obtaining the correct ISBN for your class. The publisher, Vista, produces the title Panorama with 6 different package combinations to chose from. The ISBN of an item should help you confirm it is the correct package needed for your class. We advise never to order an item based on the title without confirming the ISBN matches your course requirements. Knetbooks.com allows for the return of rentals provided the customer follows our return policy. Please keep in mind, if you received a new book and want a refund, we ask that you return the item unopened. Breaking the shrink wrap instantly devalues the item because it changes the condition of the book from new to used. Further, included access cards cannot be opened as it is the only way to ensure the code is valid for the next buyer. Opening an access card forces us to discard it upon delivery and prevents us from reselling the code. I do apologize for any confusion you may have experienced during the ordering process. We want to ensure all of our customers are receiving their orders in a timely manner and are given personal treatment if they experience any issues. I have reached out to directly via email, sending a more detailed response to your school email address.
Thank you for your time,
Kate ”
"Books you want at a low low price and no delivery worries, choice Knetbooks and receive them in a hurry."
“Good morning,
We appreciate the love! I’m happy to hear that you received your books faster than you anticipated. We strive to provide our customers with a fast and easy way to rent textbooks for all their semester needs. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate
”
"Very satisfied with the timeliness of delivery! Dropped a class, and was easy to return the book no longer needed."
“Good morning,
I am glad that you had a satisfactory experience with us! I have sent a gift to the email on file to thank you for your positive feedback.
Thank you so much!
Kate ”
"I ordered a book, it was not what I needed so I was told by a customer service rep. I could return the book for a full refund. So I return the book and two weeks later I finally receive a credit to my card. The problem is only $11 out of $20 has been refunded. When I bring this to the attention of another customer service rep. (Sarah) through live chat it takes her forever to reply to me, I even forgot I was waiting for her. She tells me there is a 10% restocking fee (I am no math wiz but I am smart enough to know that 10% of $20 is not $9) but, I was waiting so long I had to leave the computer and when I remembered I was waiting for her she disconnected the chat. So I had to start the chat with another representative and she apologized for the partial refund and fixed it, the way the first rep. said It should be. The last sales rep. is the only one who helped me, and didn't give me the run around. "
“Good morning,
I am so sorry that you had issues with a chat representative. I have sent an update to the email on file regarding your order.
Thank you for your time and business,
Kate ”
"The book hasn't arrived and it's been over a month. The class has started and I am suffering. Terrible, just terrible."
“Good morning,
I apologize that you have not yet received your item. I have sent an update to the email on file regarding your order.
Thank you for your time and business,
Kate ”
"Cant wait for the next class! Thx"
“Good morning,
I am happy that you had a positive experience with us! I have sent a gift to the email on file to thank you for your positive feedback.
Best Wishes,
Kate ”
"Received my order in a timely manner even though I ordered on the weekend, and it was easy to return the one book I didn't need for class since my professor decided she wasn't going to use it for the semester. Great prices, great service, and LOVE the discount codes!! Thank you, Knetbooks!!!"
“Good morning,
I am happy we were able to get you your rental on time! I have sent a gift to the email on file to thank you for your positive feedback.
Thank you !
Kate ”
"I would definitely rent from Knetbooks again. They shipped my book super fast after the order was placed. Thank you!"
“Good morning,
That's what I like to hear! I have sent a gift to the email on file to thank you for your positive feedback.
Thank you!
Kate ”
"Have been waiting for my book and it has been in the same location for over a week. It shipped the 17 of January and it's been longer than a week. Tracked my book at it has not updated anything or do not know what even happened to it. "
“Good morning,
I apologize that you have not yet received your rental item! I have sent an update to the email on file regarding your order.
Thank you for your time and business,
Kate ”
"I ordered a textbook for my class and because I waited until the last minute, I decided to go ahead and pay and extra $25 for next day delivery. Finally after two (2) weeks I received the book I ordered. I will NEVER order from this company again."
“Good morning,
show that you placed this order on 1/16 and it shipped on 1/17. The shipping method selected was standard shipping, which costed $10. This shipping method takes 1-5 business days to reach you from your ship date. According to UPS.com this item was delivered on 1/18. I apologize for any confusion that this matter may have caused you.
Thank you,
Kate ”
"I would def purchase from this seller, fast deliver, Easy transaction. Book in perfect condition. Very Satisfied"
“Good afternoon,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good morning!
We appreciate the love! I’m happy to hear that you are happy with the speed of shipping and the rental received. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate
”