"Arrived on time and in perfect condition! Thank you"
"Knetbooks is a great resource for all the educational supplies that can be bought or conveniently rented for a low price. I love them and would highly recommend it to anyone."
“Good afternoon,
Thanks for the love! I have sent a gift to the email on file for your continued loyalty!
Kate
Customer Service Representative
Knetbooks.com
”
"We built our house out in the country a short while ago and have found UPS to be garbage with delivering packages. When I received a confirmation email that my books had been delivered "to our front door" by UPS I was excited to step outside to my front porch to see nothing.
After visiting 3 neighbors to see if they received my books in error I happened to notice a box laying out in our field next to our driveway while it rained. After recovering the box and returning home I found the books to be dry and safe because Knetbooks actually added packaging which protected the books.
Good on Knetbooks and bad on our UPS driver. "
“Good afternoon,
Thanks for the feedback! I am glad to hear that your books were still in tact so that you can use them! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"Very pleased with very fast shipping."
“Good morning,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"The books were ok, I was disappointed and will be contacting you today about one of the books dates changed. I know they were all to be back in late May or early June and one has early March date on it? Why would we have rented it with that kind of date? Doesn't make sense."
“Good morning,
I am sorry to hear that you were not pleased with your order. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"It took 7 days to receive my books which put me behind in my classes and my medical terminology book has a whole page ripped out! It was a VERY important page with all the suffixes! I hope that when I return it they don't blame me"
“Good morning,
I am sorry to hear that you received your book in that condition! I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I just started back to college after getting out of the Navy and I found Knetbooks by searching Google, the email with tracking information was a little confusing as it said "to track via USPS" but if you clicked the "track my package" link in the email it took you to the UPS tracking website. However the package did arrive earlier than was promised and I had the book for my first night of class."
“Good morning,
I'm happy to hear you received your book on time! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"says it's delivered but not here "
“Good morning,
I am sorry to hear that you have not yet received your book. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"My books are so beat up its sad"
“Good morning,
I am so sorry you received your books in that condition. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"Everything got here quickly and in good condition"
“Good morning,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"Great price, quality book, and shipped in a timely manner. Glad I used this website."
“Good morning,
I'm happy you used the site as well! Thank you for the positive feedback! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"I got both volumes. I am very happy with the purchase."
“Good morning,
I am glad to hear that you had a positive experience! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"Thank you for the quick delivery, and excellent quality book at a fraction of the "Buying" price! "
“Good morning,
Thank you for your positive feedback! I am happy to hear you're pleased with our website! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”
"The book was delivered around the time I started to wonder when it would arrive. I would appreciate if it was sent in a package that I could reuse to return the rental later. The book was strangely packaged, which made it hard for me to open without ruining the packaging."
“Good morning,
I am sorry to hear that you were not pleased with the packaging. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
"I ordered a book for class 11 days ago under the impression that it would arrive 3-5 days from date I ordered it. Unfortunately it took Knetbooks eight days for them to find the book to ship it out. Right now I am in the mid- second week of the semester and still don't have my book. I'm. It very happy right now."
“Good morning,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Kate
Customer Service Representative
Knetbooks.com
”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good afternoon,
Thanks for the positive feedback! I am glad to hear you were pleased with your order! I have sent an email to the address on file with a little gift to use on your future order.
Kate
Customer Service Representative
Knetbooks.com
”