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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2017-01-17

Quick, awesome service

"Found textbook I needed easily and at a great price. Was shipped quickly and received right on time."


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-17

"Book came in a timely matter and was in good condition "


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

That's great! I am so happy to hear you were satisfied with your rental! I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-17

Great Service!

"All the books I have received are in good condition and at a good price. Fast shipping! Also, at the end of the return I always get reminded so I'm not late on my rental. I love this website to rent my school books."


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I am so happy to hear you are pleased with our services! I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-17

TCCgrad

"They were the lowest prices by far of any website that offered my books. I tried chegg, bookrenter.com, Barnes and nobles, and a few other smaller book stores. This place is awesome! my books arrived really quickly and they offer free return shipping when the semester is over! I will be renting from them again."


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-17

"Great company!! Got my shipment really quick!!"


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the positive feedback! I am happy to hear you're pleased with our service! I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-17

Best Prices and Free Shipping!

"I always look at knetbooks rentals first!"


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I have sent a gift to the email on file for your continued loyalty!

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-17

Fast and Great Product

"This is the first time I have used Knet Books. Their selection and pricing is on the money. Both books I am renting are very clean. I'm a happy camper."


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-17

Right Books @ Right Price

"Ordered all books needed and paid a significantly lower price than any other text book rental place."


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I am glad to hear that we were able to save you some money! I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
2/5

2017-01-17

Slow delivery

"I had to wait almost 2 weeks for my books. Chegg's was so much quicker.. But I will know next semester."


Verified
2/5

2017-01-17

Very misleading about Shipping

"I paid extra for 2-day shipping with the belief that this meant I would have my books in 2 days.
This was not true. There is a lot of fine print on this "2-day shipping", and I didn't receive my books until well after my classes started. This was really frustrating, and I wish that this caveat had been made clearer prior to my purchase.

Also, even though I'm just a law student ordering law books, I know enough about contracts to know that if you're going to have fine print that holds terms one would not anticipate, those terms are not binding. You need better notice if that's how you're going to run your 2-day shipping. I'm really disappointed with how this was handled. And I only received my books after I called to complain. Another friends still hasn't received their books, has not received any communications from knet, and also paid for 2-day shipping. That's absurd.

Anyway you still get 2 stars because the customer service was really kind, the books are in great condition, and the price is the best I've found.

But seriously! Just be honest about when I'll receive my books so I can make an appropriate contingency plan!
"


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-17

"Great price on book rental! Saved over $100.00"


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the posituive feedback! I'm happy to hear we were able to save you some money! I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com”


Verified
5/5

2017-01-17

Book

"Great and speedy delivery!"


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
1/5

2017-01-17

"I ordered my textbook week in advance and still have not received it. It's very upsetting "


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you haven't received your order yet! I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
3/5

2017-01-17

I rather not say....

"I still haven't received my book. I have to find out where it is since the seller has it as a Mail Innovation. I never had that happened before. I have order from this site before I I got my book in a timely manner but this time I am very disappointed."


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
1/5

2017-01-17

shipping took a long time

"I was not satisfied with the time it took for my book to be delivered. I ordered my book on 12/29/16 and did not receive it until 1/10/17. I should have received the textbook within 5 business days. Also, I was disappointed that if I wanted a more reasonable shipping option, I had to pay for it. Other sites offer better shipping options. I would have ordered elsewhere but you were the only site I could find that offered the book for rental. I should have just bought the book and I wouldn't have had to deal with this issue. "


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you were not pleased with our shipping service. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com