ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2017-01-16

Excellent shipping and condition of book.

"Got here before I expected and in great condition."


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the positive feedback! I am happy to hear you were pleased with your order! I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-16

Hurra

"Fast and easy love knetbooks"


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-16

Quick, easy and economical

"Easy enough to order your text book: go online, find the book, pay, and in a few days your book is in the mail. Not much more than that, except the price of the rental book was far lower than other sources. Good job.
"


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the positive feedback! I'm glad you're pleased with our service! I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
1/5

2017-01-16

"Horrible Internet sales page. Sent to the wrong address. I changed my address before ordering textbook. Then after ordering book sent to old address in different state. Tried to cancelled order and reorder, couldn't cancel without talking to customer which was closed and when customer opened the book had already shipped, and couldn't change order. So now have to pay full price for textbook when rental period ends, because it shipped 1,000 miles away. Customer service said basically sorry. Will never use knetbooks again and will share story on facebook!"


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
1/5

2017-01-16

Still waiting

"I still haven't got my book and it 1/16/17"


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I'm sorry you haven't received your order yet! I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-16

FAST & CHEAP WHAT ELSE CAN I SAY!

"You can pay 200.00 bucks to buy a book OR you can rent it from Knetbooks.com for pennies on the dollar. The choice is up to you!!!!!!! (For me, no brainer)."


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

Thanks for the love! I am glad to hear that we could save you some money! I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
1/5

2017-01-16

Still waiting on books, two weeks later...

"I rented two books from Knetbooks on Jan. 5th and still have not received either book and this is Jan. 16th. Last week after not receiving shipping information I got on the customer chat and was told that the books were not in stock but should be in stock in the next 1-3 business days. Today is 5 business days later and one of my books has shipped (at a supposedly better shipping rate due to the delay but I will not received the book until Wednesday-- 12 days after I ordered it). The other book is still showing the order is processing and I am having to look into this today. I am disappointed not only because I need my books and do not have them but because this company has not even contacted me once about all the delays. All the information I have obtained has been through my own efforts. I will not be renting from this site again."


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
2/5

2017-01-16

Order Your Textbooks Early...

"I ordered my text book a week before class started and I still have not received my book. Also, when I click the 'Track Package' link it takes me to the USPS page where the tracking number is invalid. I've emailed the company and have heard nothing. I'm a bit frustrated since I paid extra for my shipment to be delivered rather quickly rather than standard. I hope I get my book soon! The second you know what books you need, purchase then as soon as possible, you never know how long it will take you to receive your books. Either take that chance with this company or try another."


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

I am sorry to hear that you haven't received your order! I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-16

My new site for school textbooks!

"Saved so much renting and buying textbooks from Knetbooks and arrived when it said it would in a short amount of time when I needed them. Couldn't have been a better experience!"


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

Thanks for the love! I am glad to hear that you had a great experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-16

Great job

"I've didn't have any issues. The process was very easy and my order arrived in a timely manner.

Will continue to do business.
"


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

Thanks for the love! I am glad to hear that you have enjoyed our service! I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-16

NICE!

"Fast delivery! The turnaround time for receiving the order was very quick"


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

Awesome! I am happy to hear you received your book quickly! I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-16

Great Prices!

"Great prices on books! Easy to return. "


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-16

"Fast delivery!! Thank you!!"


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

That's great! I am glad to hear you were pleased with our shipping. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com


Verified
1/5

2017-01-16

"Not happy with way order was cancelled. The order was accepted by payment method and next day cancelled claiming not valid form of payment. If you DONT accept giftcards so state on payment checkout."


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Kate
Customer Service Representative
Knetbooks.com


Verified
5/5

2017-01-16

Best bookstore I've found yet!

"I have ordered college books from almost every online store there is since 2013. And Knetbooks.com is the best place I've found yet. Ordering is super easy, I get my books faster than any place I've used and returning the books is a piece of cake! And did I mention that the prices are better than Amazon, Chegg, etc."


Rep reply posted 2017-01-17
A rep from Knetbooks.com, Kate - Customer Service, has responded:

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Kate
Customer Service Representative
Knetbooks.com