ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.39/5
Chance of future purchase:
3.75/5
Shipping & packaging:
4.18/5
Customer service:
3.65/5
Return/Replacement policy:
4.48/5

Verified
5/5

2021-11-01

Kratora is Awesome - EVERY time!

"Shipping is always super fast and their product is superior to all of the other companies I've tried. I am a customer for life. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-11-02
A rep from Kratora, CristinaKratora, has responded:

“Hello!

Thank you for your 5-star review. We are always happy to hear from satisfied customers!

Best Regards
Cristina
Customer Support Representative at Kratora”


Verified
5/5

2021-11-01

Best Quality

"Always the best delivery and quality. Highly recommend. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-11-02
A rep from Kratora, CristinaKratora, has responded:

“Hello!

Thank you for your feedback, we'll keep working to provide the best quality!

Best Regards
Cristina
Customer Support Representative at Kratora”


Verified
5/5

2021-10-29

Alway Top Notch Service

"Fast delivery. Outstanding customer service."


Rep reply posted 2021-11-01
A rep from Kratora, CristinaKratora, has responded:

“Hello!

Thank you for your review. We are happy to hear that our customer service has been helpful!

Best Regards
Cristina
Customer Service Representative at Kratora”


Verified
5/5

2021-10-29

never ever ever had a single problem with them!!!

"fantastic. still use them!!!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-11-01
A rep from Kratora, CristinaKratora, has responded:

“Hi!

Thank you for your review. Glad to hear that you are satisfied with Kratora!

Best Regards
Cristina
Customer Service Representative at Kratora”


Verified
5/5

2021-10-28

The only company you can trust

"Consistent good product and ever better customer care. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-10-29
A rep from Kratora, manuelakratora, has responded:

“Hello,

Thank you very much for taking the time to rate us. We really appreciate it.

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2021-10-27

Fast Shipping!

"Fast shipping and great product/service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-10-28
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for sharing your feedback!

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2021-10-26

Love the Euphoric!

"This was my first time purchasing your Euphoric liquid and it is amazing! Love your products and service. Keep up the great work!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-10-27
A rep from Kratora, CristinaKratora, has responded:

“Hi!

Thank you for posting a review. We are happy to know that your experience at Kratora was up to your expectations!

Best Regards

Cristina
Customer Service Representative at Kratora”


Verified
5/5

2021-10-22

Quality product & Fast Delivery

"I highly recommend! The product is quality and the shipping was much faster than expected. I was also able to pay quickly with cash app instead of bank draft."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-10-25
A rep from Kratora, manuelakratora, has responded:

“Hello,

Thank you very much for your positive remarks. We are glad to hear that you are happy with Kratora!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
4/5

2021-10-21

Normally excellent

"I love the company and I love the product! I would give 5 stars, but this time but order came in the mail completely open! And by open, I mean ALL the WAY OPEN. The product was completely visible. I wish the product would be in more secure packaging cause that really sucked. Someone could have stole the product or it could have been lost. I was grateful for trustworthy individuals throughout the shipping process this time, but next time? Who knows? Food for thought. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-10-22
A rep from Kratora, CristinaKratora, has responded:

“Hi!

Thank you for posting a review. We are very sorry to hear that this has happened to you. Please send us an email to kratora@buykratom.us so we can further investigate this issue.

Best Regards
Cristina
Customer Service Representative at Kratora”


Verified
5/5

2021-10-21

Great product at reasonable prices. Very quick delivery.

"Very pleased with Kratora"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-10-22
A rep from Kratora, CristinaKratora, has responded:

“Hi!

Thank you for your feedback. Glad to hear that you had a good experience!

Best Regards
Cristina
Customer Service Representative at Kratora”


Verified
4/5

2021-10-19

Sample Pack

"I got the red and green samplers. The price was a bit much but the quality was good. The shocking thing was how fast I received it (3 days I believe.) "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-10-20
A rep from Kratora, manuelakratora, has responded:

“Hello,
Thank you very much for taking the time to write this review. Your feedback will help us improve.

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2021-10-17

Great company with friendly representatives

"High quality products, the customer service is excellent, and the shipping is fast."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-10-19
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for this nice review and for rating us 5 stars!

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2021-10-16

Always 5-stars

"Kratora has always delivered high quality Kratom and associated products"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-10-19
A rep from Kratora, manuelakratora, has responded:

“Hello,

Thank you very much for sharing your feedback, we really appreciate it.

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2021-10-16

The best of both worlds.

"When you engage with Saundra, you realize your being met with a customer service level seldom seen or heard of this day and age. Then you receive your order only to realize that it appears to be the best of both worlds. Great product coupled with great people. We need more of this in this challenging day and age. Thank you Kratora for not being a rip of like some of the competitors ....R, Dave in Virginia "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-10-19
A rep from Kratora, manuelakratora, has responded:

“Hello Dave,

Thank you very much for buying at Kratora and taking the time to write this awesome review, it means a lot to us. We are very happy to hear that we hit the mark for you.

We will pass along your feedback to Saundra :)

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
2/5

2021-10-15

Not happy

"I was very disappointed, I won’t buy from them again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-10-19
A rep from Kratora, manuelakratora, has responded:

“We're sorry to hear that our shop has not lived up to your expectations. Please note that if you are not happy with your order, you can return it within 30 days of delivery. For further information, please visit this page: https://buykratom.us/shipping-and-returns/ or contact us at kratora@buykratom.us. We'll be happy to help!

Best regards,

Manuela, Customer Service Representative at Kratora”