ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.37/5
Chance of future purchase:
3.57/5
Shipping & packaging:
4.24/5
Customer service:
3.72/5
Return/Replacement policy:
4.00/5

Verified
5/5

2023-12-12

Kratora is super easy to deal with and their products are high quality at a fair price.

"My wife and I really like your Maeng Da in the morning. Sure glad it's available in capsules. Thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-12-13
A rep from Kratora, manuelakratora, has responded:

“We are happy to hear that you are enjoying our product. Thank you very much for taking the time to write this review.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
2/5

2023-12-12

Really expensive for a small amount of extract

"not gung ho about it. …….."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2023-12-12
A rep from Kratora, CristinaKratora, has responded:

“Hi!

Thank you for taking the time to post a review. We are sorry to hear that we didn't meet your expectations. We are constantly working to improve.

Best regards,
Cristina
Customer Service Representative at Kratora ”


Verified
5/5

2023-12-12

Great

"Easy to order, fast delivery, quality product with fair pricing "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-12-12
A rep from Kratora, CristinaKratora, has responded:

“Hi!

Thank you for your review. Happy to hear that you had a good experience at Kratora!

Best regards,
Cristina
Customer Service Representative at Kratora ”


Verified
5/5

2023-12-07

Smooth Experience

"Was easy to order. Shipping was decently fast and I got it in just a few days. Everything was great and they even let you get free samples if they have any. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-12-08
A rep from Kratora, manuelakratora, has responded:

“Thank you for taking the time to share your experience with us. We truly appreciate it.

Warm regards,
Manuela
Customer Service Representative at Kratora ”


Verified
1/5

2023-12-05

i Needed to take at least 12 capsules to feel results

"It was mediocre at best and at six capsules I barely felt any results. Now to shift gears. I have been trying to purchase powder to see if product was any better, I could not figure out how to order loose leaf product. So I will keep on trying to find a kratom company who can make me happy."


Rep reply posted 2023-12-07
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for posting your honest review. We are sorry that our product did not meet your expectations. Please note that we have a 30-day guarantee, so if you are not happy with your purchase, you may return it within 30 days of delivery. You can learn more about it here: https://buykratom.us/shipping-and-returns/

Regarding your issues buying loose powder, if you'd like to tell us more about it, please feel free to contact us at kratora@buykratom.us and we'll be happy to help. We are not aware of any problems related to our loose powder products on our website. Also, you can see all our kratom powders here: https://buykratom.us/product-category/kratom/plain-leaf-kratom-powder/

Best regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-11-30

fast service and good quality product.

"fast service and good quality product."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-12-01
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for sharing your feedback and for rating us 5 stars!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-11-28

Perfect experience

"Wonderful️️️️️️️️ and pleasant"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-11-28
A rep from Kratora, CristinaKratora, has responded:

“Hi!

Thank you for your feedback, we are glad to hear that you had a good experience at Kratora!

Best regards,

Cristina
Customer Service Representative at Kratora”


Verified
5/5

2023-11-25

Best place to purchase fresh kratom

"I always buy from kratora as they run a tight ship and to date they know what they are doing. Not a bunch of clowns like the so said competition"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-11-27
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for posting this review. We are happy to hear that our service hits the mark for you.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-11-25

One of the finest companies I use, hands down.

"Their products are consistently of high quality! ALL of their kratom products are fresh and as described."


Rep reply posted 2023-11-27
A rep from Kratora, manuelakratora, has responded:

“We are so grateful for this 5-star review, it means a lot to us.
Thank you so much!

Warm regards,

Manuela
Customer Service Representative at Kratora ”


Verified
5/5

2023-11-24

Great product!

"Excellent quality & really fast shopping. I also appreciated the free samples! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-11-27
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for this 5-star rating, it is highly appreciated!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-06-26

Satisfied

"A bit expensive,but Top Quality Kratom here!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-06-27
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for leaving this opinion. Your feedback will help us grow.

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-11-23

My favorite place to buy kratom

"Great products and great service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-11-29
A rep from Kratora, manuelakratora, has responded:

“Thank you so much for your 5-star review!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-11-16

Excellent service

"Product was high quality and the package arrived multiple days ahead of schedule "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-11-20
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for sharing your experience, we are very happy to hear that your order arrived so quickly.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-11-15

Great Starter Pack Deal

"I used my coupon for the free starter pack deal, which included a green, a white and a red, and am so glad I did. The ordering process was easy and the shipment went out the same day. So far, I've tried the red Bali. It is high quality and I really like it a lot! You have a new regular customer now!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-11-16
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for buying at Kratora! We are thrilled that you loved your first order.

Don't forget to create an account so you can start earning Kratora points that you'll be able to redeem for a discount later on. You can learn more about our rewards program here:
https://buykratom.us/rewards/

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-11-13

Very good first order

"I received my order quickly, and am very happy with the product sent. Will order again."

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2023-11-14
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for shopping at Kratora and for leaving this review. We are happy to hear that our product hit the mark for you.

Warm regards,

Manuela
Customer Service Representative at Kratora”