"I was weary about my order because I had never heard of this site and I wasn't sure if they were legitimate. After the expected arrival time I became concerned because my shipment did not arrive. I almost just expected to lose my money and accept my losses. Then I remembered I signed up with an email I don't use very often. When I checked it I had several emails from Kratora letting me know I had accidentally written an incorrect address. I was expecting to have to go through some annoying process of searching their website for my order and figuring how to update the correct address. Instead I simply responded to the email with the correct address. They got back to me in less than 12 hours (I had contacted them late at night to begin with) and said nope everything is okay and I soon received an email saying my order had been shipped. I was sincerely impressed with the swift, professional nature of this company. It is nice to know that an actual human is reviewing and resolving issues easily and promptly. Thank you Kratora! I can't wait for my products to arrive. I am expecting that your products will be as good as your service. I will surely recommend this company to others."
"Everything came the way I wanted it thank you much"
“Thank you very much for sharing your feedback!
Warm regards,
Manuela
Customer Service Representative at Kratora”
"Good quality and fast shipping!"
“Thank you very much for rating us 5 stars!
Warm regards,
Manuela
Customer Service Representative at Kratora”
"Icredible service, Amazing product, a bit expensive on the new shipping costs, but overall , Excellent!"
“Thank you very much for taking the time to write this review, it means a lot to us!
Warm regards,
Manuela
Customer Service Representative at Kratora”
"I usually get the Red Maeng Da but really enjoyed the Red Bali. I will be getting more of this."
“Thank you very much for shopping at Kratora and for taking the time to write this review!
We're happy to hear that you enjoyed our red Bali. If you'd like to try other products, you can ask for free samples at checkout.
Best regards,
Manuela
Customer Service Representative at Kratora”
"Trying all 3 of my samples so far pleased with all of them
"
“We are very happy that you enjoyed our product. Thank you very much for this rating.
Warm regards,
Manuela
Customer Service Representative at Kratora”
"Found an article about making sure to choose the correct company when ordering K, and they recommended this company and 2 others. Kratora was my first pick and I'm glad it was!"
“Hi!
Thank you for posting a review and for choosing Kratora. We are very happy to hear that your experience fulfilled your expectations.
Best regards,
Cristina
Customer Service Representative at Kratora”
"Shipping was lightning fast. Customer service excellent. Product is excellent. "
“Thank you for sharing this positive feedback, it means a lot to us!
Warm regards,
Manuela
Customer Service Representative at Kratora”
"I get the best help and service while shopping and shipping with kratora. We need more peoople like your staff"
“We are very happy to hear that our service hit the mark for you! We strive to provide the best service to our customers. Thank you very much for this 5-star rating!
Warm regards and Happy New Year,
Manuela, Customer Service Representative at Kratora”
"I thought all kratom brands were the same until I ordered from you man I was 100% wrong "
“Thank you very much for leaving this review! We're very happy we hit the mark for you!
Warm regards,
Manuela
Customer Service Representative at Kratora”
"Ordering is easy and quick. I only wish the package was more discreet the way it used to be. "
“Thank you very much for taking the time to write this review. Please note that we take our customers' feedback very seriously. If you'd like to let us know a bit more about your issue, please feel free to contact us here: https://buykratom.us/contact-us/ or at kratora@buykratom.us. We'll be happy to help!
Warm regards,
Manuela
Customer Service Representative at Kratora”
"Simply the best everything from the product to service. "
“Thank you very much for leaving this review and rating us 5 stars!
Warm regards,
Manuela
Customer Service Representative at Kratora”
"I’ve been with Kratora for years. There products are great. They have a Very High Quality of products. There products are better than most others I’ve tried. Don’t think you can find better
Anywhere. "
“Thank you so much for being with us for so long! Your 5-star rating is really important to us.
Warm regards,
Manuela, Customer Service Representative at Kratora”
"Website is easy to use and shopping for the right product is quick and simple. Thank you."
“Thank you very much for shopping at Kratora and for rating us 5 stars! It means a lot to us.
Warm regards,
Manuela
Customer Service Representative at Kratora”
"Order processing and shipping is done so efficiently! And quality product, as always. "
“We are happy to hear that we meet your expectations. Thank you very much for taking the time to leave this review.
Warm regards,
Manuela
Customer Service Representative at Kratora”
A rep from Kratora, manuelakratora, has responded:
“Thank you very much for taking the time to share your experience. We are very happy to hear that the issue with your address was finally solved. We hope your order meets your expectations!
If you have any other problems or questions, please do not hesitate to contact us.
Warm regards,
Manuela
Customer Service Representative at Kratora”