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Product & services pricing
3.57/5
Chance of future purchase:
3.84/5
Shipping & packaging:
4.14/5
Customer service:
3.64/5
Return/Replacement policy:
4.38/5

Verified
5/5

2023-11-06

Great product and delivery

"Right on time! The capsules are great for a quick affordable alternative. "

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Rep reply posted 2023-11-08
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to share your opinion!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-11-04

Awesome

"Received as described. Fast shipping. Good quality."

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Rep reply posted 2023-11-08
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for leaving us a 5-star rating! We are happy to hear that our shop hit the mark for you.

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-10-30

Free samples

"Fast delivery, potent kratom "

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Rep reply posted 2023-10-30
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for posting this review, we truly appreciate it!

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2021-09-30

Absolutely the best company!

"Kratora has quality product and they are always fast to deliver. Never once had a bad experience in over 5 years or so.
Thank you for putting your customers first!
Peace!
"

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Rep reply posted 2021-09-30
A rep from Kratora, CristinaKratora, has responded:

“Hi!

Thank you for your review. We are very happy to hear that you always had a good experience at Kratora. We look forward to having you back.

Best Regards
Cristina, Customer Service Representative at Kratora.”


Verified
5/5

2023-10-25

Awesome product

"Quick delivery love this product"


Rep reply posted 2023-10-26
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for writing this review. We are thrilled to hear that you love our product.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-10-25

Hunted me down to make sure I got my order

"I was weary about my order because I had never heard of this site and I wasn't sure if they were legitimate. After the expected arrival time I became concerned because my shipment did not arrive. I almost just expected to lose my money and accept my losses. Then I remembered I signed up with an email I don't use very often. When I checked it I had several emails from Kratora letting me know I had accidentally written an incorrect address. I was expecting to have to go through some annoying process of searching their website for my order and figuring how to update the correct address. Instead I simply responded to the email with the correct address. They got back to me in less than 12 hours (I had contacted them late at night to begin with) and said nope everything is okay and I soon received an email saying my order had been shipped. I was sincerely impressed with the swift, professional nature of this company. It is nice to know that an actual human is reviewing and resolving issues easily and promptly. Thank you Kratora! I can't wait for my products to arrive. I am expecting that your products will be as good as your service. I will surely recommend this company to others."

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Rep reply posted 2023-10-25
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to share your experience. We are very happy to hear that the issue with your address was finally solved. We hope your order meets your expectations!

If you have any other problems or questions, please do not hesitate to contact us.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-10-24

Yum yum

"Everything came the way I wanted it thank you much"

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Rep reply posted 2023-11-09
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for sharing your feedback!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-10-18

Good product!

"Good quality and fast shipping!"

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Rep reply posted 2023-10-19
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for rating us 5 stars!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-10-15

Outstanding as always!!!

"Icredible service, Amazing product, a bit expensive on the new shipping costs, but overall , Excellent!"

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Rep reply posted 2023-10-16
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to write this review, it means a lot to us!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-09-10

Great product

"I usually get the Red Maeng Da but really enjoyed the Red Bali. I will be getting more of this."

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Rep reply posted 2023-09-11
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for shopping at Kratora and for taking the time to write this review!

We're happy to hear that you enjoyed our red Bali. If you'd like to try other products, you can ask for free samples at checkout.

Best regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-10-13

Focused and Energy

"Trying all 3 of my samples so far pleased with all of them
"

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Rep reply posted 2023-11-09
A rep from Kratora, manuelakratora, has responded:

“We are very happy that you enjoyed our product. Thank you very much for this rating.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-10-09

Outstanding products

"Found an article about making sure to choose the correct company when ordering K, and they recommended this company and 2 others. Kratora was my first pick and I'm glad it was!"

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Rep reply posted 2023-10-10
A rep from Kratora, CristinaKratora, has responded:

“Hi!

Thank you for posting a review and for choosing Kratora. We are very happy to hear that your experience fulfilled your expectations.
Best regards,
Cristina
Customer Service Representative at Kratora”


Verified
5/5

2023-10-09

Great Kratora Red Thai

"Shipping was lightning fast. Customer service excellent. Product is excellent. "

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Rep reply posted 2023-10-09
A rep from Kratora, manuelakratora, has responded:

“Thank you for sharing this positive feedback, it means a lot to us!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2021-12-31

HELPFUL

"I get the best help and service while shopping and shipping with kratora. We need more peoople like your staff"

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Rep reply posted 2022-01-03
A rep from Kratora, manuelakratora, has responded:

“We are very happy to hear that our service hit the mark for you! We strive to provide the best service to our customers. Thank you very much for this 5-star rating!

Warm regards and Happy New Year,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2023-10-02

Awesome stuff

"I thought all kratom brands were the same until I ordered from you man I was 100% wrong "

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Rep reply posted 2023-10-03
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for leaving this review! We're very happy we hit the mark for you!

Warm regards,
Manuela
Customer Service Representative at Kratora”