ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.39/5
Chance of future purchase:
3.75/5
Shipping & packaging:
4.18/5
Customer service:
3.65/5
Return/Replacement policy:
4.48/5

Verified
5/5

2023-10-25

Hunted me down to make sure I got my order

"I was weary about my order because I had never heard of this site and I wasn't sure if they were legitimate. After the expected arrival time I became concerned because my shipment did not arrive. I almost just expected to lose my money and accept my losses. Then I remembered I signed up with an email I don't use very often. When I checked it I had several emails from Kratora letting me know I had accidentally written an incorrect address. I was expecting to have to go through some annoying process of searching their website for my order and figuring how to update the correct address. Instead I simply responded to the email with the correct address. They got back to me in less than 12 hours (I had contacted them late at night to begin with) and said nope everything is okay and I soon received an email saying my order had been shipped. I was sincerely impressed with the swift, professional nature of this company. It is nice to know that an actual human is reviewing and resolving issues easily and promptly. Thank you Kratora! I can't wait for my products to arrive. I am expecting that your products will be as good as your service. I will surely recommend this company to others."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-10-25
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to share your experience. We are very happy to hear that the issue with your address was finally solved. We hope your order meets your expectations!

If you have any other problems or questions, please do not hesitate to contact us.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-10-24

Yum yum

"Everything came the way I wanted it thank you much"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-11-09
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for sharing your feedback!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-10-18

Good product!

"Good quality and fast shipping!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-10-19
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for rating us 5 stars!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-10-15

Outstanding as always!!!

"Icredible service, Amazing product, a bit expensive on the new shipping costs, but overall , Excellent!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-10-16
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to write this review, it means a lot to us!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-09-10

Great product

"I usually get the Red Maeng Da but really enjoyed the Red Bali. I will be getting more of this."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-09-11
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for shopping at Kratora and for taking the time to write this review!

We're happy to hear that you enjoyed our red Bali. If you'd like to try other products, you can ask for free samples at checkout.

Best regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-10-13

Focused and Energy

"Trying all 3 of my samples so far pleased with all of them
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-11-09
A rep from Kratora, manuelakratora, has responded:

“We are very happy that you enjoyed our product. Thank you very much for this rating.

Warm regards,

Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-10-09

Outstanding products

"Found an article about making sure to choose the correct company when ordering K, and they recommended this company and 2 others. Kratora was my first pick and I'm glad it was!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2023-10-10
A rep from Kratora, CristinaKratora, has responded:

“Hi!

Thank you for posting a review and for choosing Kratora. We are very happy to hear that your experience fulfilled your expectations.
Best regards,
Cristina
Customer Service Representative at Kratora”


Verified
5/5

2023-10-09

Great Kratora Red Thai

"Shipping was lightning fast. Customer service excellent. Product is excellent. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-10-09
A rep from Kratora, manuelakratora, has responded:

“Thank you for sharing this positive feedback, it means a lot to us!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2021-12-31

HELPFUL

"I get the best help and service while shopping and shipping with kratora. We need more peoople like your staff"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2022-01-03
A rep from Kratora, manuelakratora, has responded:

“We are very happy to hear that our service hit the mark for you! We strive to provide the best service to our customers. Thank you very much for this 5-star rating!

Warm regards and Happy New Year,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2023-10-02

Awesome stuff

"I thought all kratom brands were the same until I ordered from you man I was 100% wrong "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-10-03
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for leaving this review! We're very happy we hit the mark for you!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-09-28

Quick and easy

"Ordering is easy and quick. I only wish the package was more discreet the way it used to be. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-09-29
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for taking the time to write this review. Please note that we take our customers' feedback very seriously. If you'd like to let us know a bit more about your issue, please feel free to contact us here: https://buykratom.us/contact-us/ or at kratora@buykratom.us. We'll be happy to help!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-09-25

The best kratom seller

"Simply the best everything from the product to service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-09-26
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for leaving this review and rating us 5 stars!

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2021-10-16

All five stars. This company is great.

"I’ve been with Kratora for years. There products are great. They have a Very High Quality of products. There products are better than most others I’ve tried. Don’t think you can find better
Anywhere.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-10-19
A rep from Kratora, manuelakratora, has responded:

“Thank you so much for being with us for so long! Your 5-star rating is really important to us.

Warm regards,

Manuela, Customer Service Representative at Kratora”


Verified
5/5

2023-09-12

Quality product, fast delivery

"Website is easy to use and shopping for the right product is quick and simple. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-09-13
A rep from Kratora, manuelakratora, has responded:

“Thank you very much for shopping at Kratora and for rating us 5 stars! It means a lot to us.

Warm regards,
Manuela
Customer Service Representative at Kratora”


Verified
5/5

2023-09-11

Consistently Good

"Order processing and shipping is done so efficiently! And quality product, as always. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-09-12
A rep from Kratora, manuelakratora, has responded:

“We are happy to hear that we meet your expectations. Thank you very much for taking the time to leave this review.

Warm regards,
Manuela
Customer Service Representative at Kratora”