"They what great about looking up my old prescription and shipping what's quick I would recommend them to anyone"

"Lens.com made the experience of ordering contacts easy. The only thing I wish was different, would be not having to wait two weeks before getting my information for my rebate."

"I have been charged double the amount of what the product was supposed to cost, and I feel both baffled, disappointed, violated and angry. It was not in any way made clear that the discounted price (which was confirmed all the way to the end where I made the payment) was only after a rebate, which has to be mailed in for and can't even be done until 14 days after shipping, AND will then take "up to 10 weeks" to process only to be given back in the shape of a prepaid visa card.

The whole thing really does not sit right with me. This is an outright deception scam - I've essentially been tricked into lending lens.com my money for several months and this is outrageous. I am sure I am by far the first one to be absolutely appalled by this. It's just not ok.

Don't buy from Lens.com. I certainly never will again.
"

"I feel there was a bait-and-switch with the rebate. In addition, why all the delays in applying and time to receive? The transaction with the contacts went smoothly, but I am not happy with the rebate process."

"Although the site said there would be a rebate via gift card , nowhere did it say that I would have to wait fourteen days before requesting the rebate. It gives me the impression that the company is hoping that if enough time goes by , I would forget to apply for the rebate. I feel it's a deceptive practice."

"I appreciate how quick it was to order and that there was no hassle. All at a great price. Thanks!"

"I can not recommend this web site. They sent me the incorrect lenses and then were dawdling in their response to correct their own error. I had to call three times and received three different answers. Finally, when I reported to them that I had every intention of publicizing my poor service , I finally was able to get my expedited lens. In addition, their own website review site will not allow me to leave a review and, I have still not received by rebate card."

"Getting the lenses was not a problem. However, the process to get the rebate is clearly designed to reduce the number of customers to use it. First, the policy of waiting 14 days before applying for the refund is obviously meant to skim off a percentage of customers who will forget about it if they don't do it immediately. Second, requiring the customer to print the form (many people do not have a printer) mail it (many people don't mail anything) and have to get an envelope and stamp. It is truly ironic that the customer has to print and mail a form to a company named Lens.com. Your rebate procedures may be legal but clearly, this company lacks ethical standards and decency. "

"Received my contacts one day after ordering. "

"Will be ordering again!!!!!"

"I never received a tracking number and still haven’t received my order."

"Great customer service, accuracy in fulfillment and quick shipping. All that I could ask for!"

"Easily navigated the order system, contacts showed up earlier than expected and well, I can see! "

"Did not receive two rebates. I forgot about them until I placed order again. They claim both were never received. I sent all documentation to Len.co. And called. No response except sorry your beat"

"The pricing before and after ordering are different, and want explained clearly. On the website it states a $50 Mail in rebate. But I did not receive either the mail in form or the rebate. I felt that I was being lied to. Don’t think I’ll return back for future purchase. "