"I could not be more satisfied with Lens.com. Cordial costume service, easy and efficient web site, super fast delivery!!
Thank you!!
Claudia. "

"I've used Lens.com before with no issues, but this time was a total failure. I entered in my prescription incorrectly, but when they verified, they said it was fine and shipped me the contacts. When I called them up to let them know, they told me that I had to pay shipping to get my no contacts and I would get a smaller rebate ($10 less rebate and $7 to ship). I asked to speak with a manager. After holding for several minutes I was told that my doctor gave them the incorrect prescription, so it wasn't their fault. I spoke to a different Customer service agent the evening before and he said he has the prescription and it was clearly THEIR fault. I decided (after 37 minutes on the phone) that I was finished and that I would return the contacts. This didn't have to be so difficult, but they wouldn't allow me to speak to a manager and the customer service agent couldn't help me at all..."

"Good experience getting my contacts from lens.com. It was fast shipping and good communication when I had a question on my order, will definitely use them again. "

"The customer service is good and the process is seamless."

"They play too much with rebates, first have to wait the lenses to arrive, then wait 14 days in order to claim the rebate, then send by USMail the claim and finally wait over a moth in order to receive the rebate.
too much playing around, I seriously thinking for next order get some supplier with a good price and no play around."

"My prescription changed, and I was able to return the unopened boxes. Thank you Lens.com!"

"I didn’t expect much from them, but I am very pleased with the outcome! They were the right contact lens brand, and they came faster than I thought they would!! Plus, the rebate I got helped out tremendously because I’ll be able to save money now, and later on contacts!! Win win haha, 10/10 recommend "

"they knew it was the wrong lens for the prescription and called my doc. after 8 days they sent the wrong lens anyways. they should have just contacted me. took 2 weeks to get the wrong lens. the return and exchange was as easy as possible though so that's a plus."

"Very easy to order & rebate on top!!!"

"I got my contacts super fast, but the rebate card is a much longer and disappointing ordeal than I expected."

"I was under the impression that the rebate was an instant rebate because it was not clearly specified. It was not until I saw the charge on my statement that I realized I was charged $120 more than I had expected. I have not received any reminders from lens.com that tell me I'm eligible for a mail-in rebate. Two weeks after I placed the order I am still not able to complete the rebate paperwork because your rebate center says I need to wait 14 days after shipment date. I wonder how many people forget to fill out the rebate form or give up before they complete the process. Also, 10 weeks to wait for reimbursement is too long. I will probably order elsewhere next time."

"Ordered and received quickly! Thought there was a rebate, but was not notified of one. Without the expected rebate I paid about double what I would have through my doctor. "

"My daughter's Rx is on file and I placed an order in July for contacts. I was notified that the lenses were out of stock and would ship approximately 2 weeks later. In the interim, the card I used to place the order was compromised and was notified I had to call with a new card for payment. So the woman I spoke with told me she had to cancel the original order and place the order again. The next day I was notified that the order was canceled because the Rx expired...however, when the original order was placed the Rx was still valid. It just seems that there was a lot of runaround for the fact that they didn't have stock of the lenses to begin with. I still have yet to receive lenses...so I don't want to comment any further. This is the first time I've really had an issue with Lens.com and it could be due to the extenuating circumstances."

"We only needed one box of contacts and most places were making us buy two. Lens. Com was great! Were able to get one box and it shipped super fast. Much better rate and experience than other online contact services we have used before. Five stars!"

"Waited over 3 months no 100.00 rebate I have been waiting for my $100.00 rebate since 5/26/2021. The rebate was promised  to arrive 7/30/2021 and never arrived. You also charged me for the free shipping and credited my account.. When am I going to receive my rebate. Your company is awful. Can you just put the credit on my discover card for all of these inconveniences or send the rebate via fed express so I actually received what you promised me? Please contact me ASAP if you what me and my fri9ends and family to ever use your company again.. I contacted your company several times by phone and now through e-mail and never received my 100.00 rebate,  "