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Product & services pricing
3.71/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.54/5
Customer service:
3.81/5
Return/Replacement policy:
3.75/5
Featured Review


Verified
5/5

2020-06-12

Great job

"Always fast and great service! I would recommend to anyone "

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Rep reply posted 2020-06-16
A rep from Lens.com, LensSC, has responded:

“We are so very happy you were happy with you overall experience! We appreciate your business and sharing your experience with others! We look forward to doing more business with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-06-05

Timely service

"Easy to order & received in a timely manner"

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Rep reply posted 2020-06-08
A rep from Lens.com, LensSC, has responded:

“We are so happy you received your order in a time manner. We strive for a fast and easy ordering process! That sounds like exactly what you received. We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-06-03

Review of contact order

"It was very easy to order my contacts through Lens.com. They even contacted my doctor to get my recent prescription which was helpful."

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Rep reply posted 2020-06-03
A rep from Lens.com, LensSC, has responded:

“Here at Lens.com, we like to make the ordering process as easy as possible. We are so happy you were satisfied with our services. We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-05-28

Easy and fast

"The website is very easy to use. My order was shipped very quickly. "

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Rep reply posted 2020-05-29
A rep from Lens.com, LensSC, has responded:

“We are so happy to hear that you were able to receive your order quickly and the website was easy to use. We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
2/5

2020-05-28

Delivered to wrong address

"I ordered contacts for my daughter. They were supposed to ship to her at college. They shipped to me instead. "

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Rep reply posted 2020-05-29
A rep from Lens.com, LensSC, has responded:

“Wayne,

Thank you so much for taking time out of your day to review this with us. As stated on the phone, we show that you placed the order online and the shipping was the same as the billing. If you have any questions going forward, please give us a call at 1-800-536-7266 and we would be happy to help! We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com


Verified
5/5

2020-05-27

Perfect

"Great prices fastest lens delivery to date. Will definitely use again"

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Rep reply posted 2020-05-27
A rep from Lens.com, LensSC, has responded:

“We are so happy you are going to return to Lens.com! We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-05-26

Awesome

"The order was verified and shipped quickly "

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Rep reply posted 2020-05-26
A rep from Lens.com, LensSC, has responded:

“We are so happy you were able to take advantage of our hassle free verification process and our fast shipping! We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
1/5

2020-05-22

Hidden fees

"They offered a "great" price on my lens, but then charged a $40 handling fee. Some "great" price. I'll never order from them again."

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Rep reply posted 2020-05-22
A rep from Lens.com, LensSC, has responded:

“When looking into your account, we show the last time you placed an order was in 2018. Lens.com participates in a dynamic online contact lens market. We constantly evaluate our pricing and service options as part of our commitment to bring our customers the greatest possible value. Despite significant increases in freight surcharges and other costs we remain firm in our commitment to you. We prevaricate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com


Verified
5/5

2020-05-21

Good experience

"lenses came just as described. Fast delivery with a contact storage container and a cool refrigerator magnet. I will certainly use lens.com in the future. "

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Rep reply posted 2020-05-22
A rep from Lens.com, LensSC, has responded:

“Thank you for your kind words! We are so happy you enjoyed your overall experience with Lens.com! We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-05-20

Great customer service!

"First time ordering online and it was a breeze! "

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Rep reply posted 2020-05-21
A rep from Lens.com, LensSC, has responded:

“We are so happy you enjoyed our easy ordering process! We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-05-20

Fast service

"This is the second time ordering and received my shipment in days....fast and easy....that's what I like and will continue to use lens.com."

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Rep reply posted 2020-05-20
A rep from Lens.com, LensSC, has responded:

“Here at Lens.com we strive to provide the fastest shipping possible and it sounds like that is what you received. We appreciate your business at Lens.com and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-05-19

Always prompt!

"Have ordered from them before and always receive prompt and accurate service at a great price!"

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Rep reply posted 2020-05-20
A rep from Lens.com, LensSC, has responded:

“We are so happy to hear you are satisfied with our shipping services. We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-05-16

A very reliable source for contact lenses at a bargain price

"This is the third time that I have ordered from Lens.com and the contacts arrived exactly on the day that was stated when I ordered. "

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Rep reply posted 2020-05-19
A rep from Lens.com, LensSC, has responded:

“Thank you for your kind words! We are so happy to hear this!!! We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
3/5

2020-05-14

Somewhat satisfied- good customer service- but found better cost with neighborhood drug store.

"I had ordered from Lens.com before and thought I got a decent deal- roughly after shipping and all other costs I saved about 10% overall. After the last order and a hiccup whereas I had to call to verify my order, but customer service was very good about it, the total costs were above what I would have received at my local drug store. Given the wait time to receive the contacts as well as shipping and all other costs, I ended up paying about 12% more than my drug store."

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Rep reply posted 2020-05-15
A rep from Lens.com, LensSC, has responded:

“Our prices did change towards the start of this year. However, we are so happy you enjoyed our customer service! We strive to provide the best customer service! If you have any other questions or concerns please give us a call and we would be happy to help you! We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-05-14

Fast, easy and professional

"The online ordering is easy to follow. I had an immediate response to my order request and received my shipment within a reasonable period. Prices are great too! And best of all, my next order will be even easier since I'm already in the system."

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Rep reply posted 2020-05-15
A rep from Lens.com, LensSC, has responded:

“We are so happy to hear that you had a great experience with Lens.com! We strive to provide the easiest ordering process possible. That sounds like exactly what you received. We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”