ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.71/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.54/5
Customer service:
3.81/5
Return/Replacement policy:
3.75/5
Featured Review


Verified
4/5

2020-03-06

Acuvue oasis for astigmatism

"Fair price, fast delivery "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-03-06
A rep from Lens.com, LensSC, has responded:

“Here at Lens.com we strive to provide the lowest prices possible as well as the fastest delivery! We are so happy to hear that is what you received. We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-03-05

Best prices!!!

"They charge 1/3 the price of what a brick and mortar store would. Fast delivery. Strongly recommend to any and all contact wearers "


Rep reply posted 2020-03-06
A rep from Lens.com, LensSC, has responded:

“We are so happy you were able to take advantage of our great prices and fast delivery. We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-03-04

Service from Lens.com

"Good price, quick delivery, "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-03-04
A rep from Lens.com, LensSC, has responded:

“We are so happy to hear you were able to take advantage of the good prices and the quick delivery we offer here at Lens.com! We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-03-04

easy fast and affordable will definitely order more.

"Super easy, fast shipping, will order more."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-03-04
A rep from Lens.com, LensSC, has responded:

“We are so happy that you enjoyed our easy and fast shipping! We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-03-03

Much cheaper!

"Found contacts significantly cheaper than other “discount lenses” places. Super quick getting them to my daughter! They were also accurate with my lens script. Didn’t sway. Thumbs up for legal adherence!"


Rep reply posted 2020-03-04
A rep from Lens.com, LensSC, has responded:

“Thank you for your kind words! We are so happy you were satisfied with our services. We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-02-28

Very satisfied.

"Great price and service. Thank you."


Rep reply posted 2020-03-02
A rep from Lens.com, LensSC, has responded:

“Thank you so much for your review! We are so happy to hear that you enjoyed our prices and our service! We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-02-28

Great

"Everything was great. Thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-02-28
A rep from Lens.com, LensSC, has responded:

“We are so happy that you had an overall great experience with Lens.com! We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-02-28

Great price

"Saved a lot of money for sure "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-02-28
A rep from Lens.com, LensSC, has responded:

“Here at Lens.com we strive for the lowest prices possible. We are so happy you were able to take advantage of our great prices. We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
3/5

2020-02-28

Did Lens deliver.?

"Yes they delivered, free shipping but then again not really. At the very end of the online order is processing and handling cost which is excessive because it’s a cost that takes care of shipping cost and more. Cat and mouse game that I don’t care for."


Rep reply posted 2020-02-28
A rep from Lens.com, LensSC, has responded:

“Thank you for your order. Other sites pack all their costs into a “per-box price”. We don't…we keep our per-box price as low as possible, passing on the savings to you. We cover our costs and overhead in the processing fee rather than hiding them to help you the customer know exactly what you are being charged for.
Other sites without a processing fee will often price match. We don't. That means they know their price is high, ours is already saving you money. They require you to waste your valuable time scouring the web to find a lower price. If you don't, you're guaranteed to be paying too much. Oh by the way, our competitors often have to match our everyday low prices and they hate it. With Lens.com the amount that comes off your credit card is typically lower, even with the processing and without you needing to play the price-match game. Thank you for your business!

Thank you,
Hannah, Supervisor at Lens.com


Verified
5/5

2020-02-27

Contact Lens Order

"Great price, quick delivery. Perfect!"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2020-02-27
A rep from Lens.com, LensSC, has responded:

“Thank you for your kind words! We are so happy you had an overall good experience with Lens.com! We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-02-27

Good experience overall

"I found ordering to be easy, forwarding the prescription wasn't difficult, got immediate confirmation of the order, and it arrived quickly. I would expect no less, will use this vendor again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-02-27
A rep from Lens.com, LensSC, has responded:

“We are happy to hear you were able to take advantage of our fast prescription verification process and our fast turn around time when receiving your orders. We appreciate your business at Lens.com and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-02-27

Excellent service and fast shipping!

"I will definitely reorder through Lens.com. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-02-27
A rep from Lens.com, LensSC, has responded:

“We are so happy you are going to return to Lens.com! We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-02-26

Excellent

"I’m new to contacts and didn’t know you had to get a new RX every year. I was cutting it close so I was able to get a new RX in time to order from Lens.com. My shipment even came before the expected date. Thank you for the great service."


Rep reply posted 2020-02-27
A rep from Lens.com, LensSC, has responded:

“We are so happy you were able to get an order placed in time! Here at Lens.com we strive for a fast turn around time and we are glad to hear you received that! We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
5/5

2020-02-26

Easy and quick

"Easy to order and quick mailing "


Rep reply posted 2020-02-26
A rep from Lens.com, LensSC, has responded:

“We are so happy to hear that your ordering process was fast and easy! We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”


Verified
1/5

2020-02-25

Did not receive lens

"Did not receive my lens very upset"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-02-25
A rep from Lens.com, LensSC, has responded:

“Renee,

When looking into your account, we show this order was placed in October 2019. We do not show any record of communication about the order not being received. We would be happy to resolve this for you! Sadly, when trying to reach you via phone, we were unsuccessful. Please give us a call at 1-800-536-7266. We appreciate your business and look forward to doing more with you in the future.

Thank you,
Hannah, Supervisor at Lens.com ”