"Lens.com was easy to order from, friendly, had the best price and was super fast with their delivery. I got the lenses 3 days faster than my original delivery date!"
"They delivered early and had everything I needed"
"The order is delivered fast and they have contacted my optometrist for the correction my incorrect information provided with the prescription."
"Fast shipping, accurate order, great service!"
“We are so happy to hear you had an overall great experience with Lens.com! We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"Contacts were competitively priced, however shipping/handling charges (not covered by health savings account) boosted the total price---$30 shipping/handling? Tiny lightweight box....next time might just use the optometrist office and keep them in business"
“Connie,
When looking into your account, it shows the last time you placed an order was in May of 2019. Lens.com participates in a dynamic online contact lens market. We constantly evaluate our pricing and service options as part of our commitment to bring our customers the greatest possible value. Despite significant increases in freight surcharges and other costs we remain firm in our commitment to you. If you have any other questions, please give us a call at 1-800-536-7266 and we would be happy to help you! We appreciate your business at Lens.com and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com
”
"Very satisfied! Will definitely shop again!"
“We are so happy you were satisfied with our services here at Lens.com! We strive to provide the best experience possible and that is exactly what it sounds like you received. We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"Great place and a good price.. delivered fast"
“Thank you so much for your kind words! Here at Lens.com we strive for great customer service and it looks like that is exactly what you received. We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"Placed my order easily and received it within a few days. Great service!"
“We are so happy you were able to take advantage of our easy reordering opportunity and receive fast shipping. We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, supervisor at Lens.com ”
"When I typed in my prescription it mistyped. They contacted my Dr. directly and correct and filled the order. Great communication. The order also arrived four days earlier than I anticipated getting it."
“We are so happy you were able to experience our awesome communication and fast shipping! We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"The original order was not correct but no fault of Lens.com the representative called to inform me that the optometrist had the wrong prescription. When I called to correct the mistake, Lens.com sent me the correct lens that I received in 4 days. Good customer service."
“Here at Lens.com we strive to provide the best customer service we can. That sounds exactly like what you received. Anytime you have any questions or concerns, please give us a call and we would be happy to help! We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"Ordering contacts is always quick and easy. Knowledgeable staff, great prices & quick delivery!"
“We are so happy you were able to take advantage of our quick and easy ordering process! We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"It was super easy to find what I needed on the website. Their find a doctor tool didn't work very well but I was able to just email them a picture of my prescription so it was quick for them to confirm it. There was a small handling type fee at the end that I wasn't expecting but the prices were still significantly lower than where I normally get my contacts. I was very impressed with almost everything about the whole ordering process! (find a doctor was the exception)"
“Thank you so much for your kind words! We are so happy you were able to find everything you were looking for easily! We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"Great service. Highly recommend. Fast shipping."
“Thank you for those kind words! We try to provide our customers with great customer service here at Lens.com and that sounds like that is exactly what you received. We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"I order a 24 pack and received a 12 Pack when I called to speak with someone about it I I received was nasty customer service and lost $20 dollars I will never order from this company again"
“When looking into your account, we show your order was placed for the 12 pack. We also show you are returning that package for a full refund. We would be happy to place an order for the 24 pack. When trying to reach you via phone, we were unsuccessful. Please give us a call at 1-800-536-7266 and we would be happy to help you. We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"Easy ordering online, quick delivery, order was exactly as described. "
“We are so happy with our services here at Lens.com! We strive to provide the best customer service when it comes to reordering and fast delivery. That sounds like exactly what you received. We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”
"Ordering was easy and came quickly!"
“We are happy to hear your ordering with Lens.com was easy and fast! We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com”
A rep from Lens.com, LensSC, has responded:
“Thank you so much for your kind words. We are so happy you received your order early! We appreciate your business and look forward to doing more with you in the future.
Thank you,
Hannah, Supervisor at Lens.com ”