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Product & services pricing
4.34/5
Chance of future purchase:
4.13/5
Shipping & packaging:
4.14/5
Customer service:
4.38/5
Return/Replacement policy:
4.38/5

Verified
5/5

2024-01-31

Amazing

"Amazing dress, great material, like the pictures. "

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5/5

2024-01-31

Excellent customer support

"I needed some help with my order and customer service was excellent! I dealt with Rui Machado who was really helpful, really prompt with responses and generally made me hold this company in high regard."


Verified
5/5

2024-01-31

Good products at reasonable cost.

"I have purchased a number of items which were perfect and fitted well. The quality is average however and the delivery is very slow. However I accept it comes for Hong Kong which is a long journey.
I am very satisfied with the company and its products.
"

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5/5

2024-01-31

Overitelné hodnotenie zákazníka

"Pozor na skrité poplatky pri uzatváraní objednávky! pozor na material oblečenia, ak je to poliester, tak je to veľmi škodlivé na pokožku a vedie k chronickým ochoreniam. Pozor na veľkosti, treba dôsledne pozerať na hodnotu v (cm). a neobjednávajte nad 150 euro, inak budete platiť colné poplatky a "dorovnanie ceny" s europskymi "pseudo podnikateľmi a úžerníkmi z EU"Inak v pohode a pekný výber oblečenia. Miroslav :)
P.S.: pri vyplnaní tejto recenzie, treba zadať i číslo faktúry?!?!?!?PREČO?
"

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5/5

2024-01-28

Excellent help by Coruncanius

"I ordered nice line dance shoes and some clothes at "lightonthebox". The clothes were very good, nice fabrics and fit well, but the shoes were far too smal. Coruncanius contacted me and I ordered a bigger size but they were not available. So I should like to exchange them for another model in a larger size, but they were also not available.
Coruncanius (very kind) felt sorry for me and had a great offer for me: I didn't have to return the too small shoes but he should send me the money back. I was very happy with that and the next day the money was already refunded. Great job, Coruncanius! I feel trusted enough to order once again when I need someting, because problems are solved very well by you! Thank you very much, Coruncanius!
"

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4/5

2024-01-28

Good and friendly personal service!

"The returnproces for
articles was not clear for me, but Sara Gus helped me perfectly! She reacted instantly and returned my money imidiately.
"


5/5

2024-01-25

Attentive and understanding

"The customer service team was so attentive to my communications. They offered many options for resolution and kept their promise. "

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5/5

2024-01-25

Efficient and fair

"The light I ordered come damaged. The company dealt with this inconvenience efficiently and in a fair manner. The custom service demonstrated professionalism and respect to the client. Based on my experience I would certainly recommend using LightInTheBox. "

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5/5

2024-01-25

Super helpful with order mistake

"I accidentally ordered the wrong colour, Oleg was quick and super helpful with amending the order. Great product, really impressed with the quality, and arrived in good time."

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5/5

2024-01-25

top and fast service

"I want to say thank you for this great and fast service by light in the box. Ghazi from the customer service is a very nice contact.

Regards
"

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Verified
5/5

2024-01-25

Favorable prices, good quality

"Have ordered several items by LITB, quick and safe delivery. Favorable prices, good quality, wide range of products. Can be highly recommended !"

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Verified
5/5

2024-01-24

Gostei muito do produto amei, chegou rapido e na medida certa,. obrigado pelo atendimento recebido.

"Amei comprar nesta loja , o atendimento foi muito rapido e o envio da mercadoria tambem foi rapidissimo , estao todos de parabens,. "

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Verified
4/5

2024-01-24

Good but Room For Improvement

"Tissu quality could be a little bit improved (density per cm2)"

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4/5

2024-01-24

Déçue par les produits mais trsè satisfaite de la gestion client

"Produits reçus non conformes aux photos.
Remboursement à 100% et conservation des produits
"

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5/5

2024-01-24

Problem Resolved

"I ordered some items from Light In the Box and unfortunately upon receiving them found the fit to not be to my liking. I worked with a customer service representative, Coruncanius, who was most helpful and responsive.

The problems were all resolved, and I will show with them again.

J
"

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