"Hello. Recently I purchased a sweet bike jersey from this company and unfortunately had an issue with it due to a flaw in the fabric. I wrote an email to the company and wondered if I would get a reply or how long it would take to receive a reply. In less than 24 hours I received a very polite and apologetic letter from Coruncanius who works in customer service. He was very thorough in offering all options for returning my purchase. His letter was so well written and it was very easy to follow his directions. He assured me that I was eligible for a full refund and that it would be refunded within a few business days. I was very pleasantly surprised when the refund was sent through Pay pal very quickly. Everything Coruncanius said would happen , did happen.
Although my purchase did not work this time, due to the excellent customer service experience offered by Coruncanius I will certainly try ordering something from the company in the future. "

"Coruncanius was brillant, very understanding and responded quickly!"

"Madexa mistake and wanted to change the phone case to S10 had an email from "Vitalik" who was able to sort it out for me with no bother. Thanks again"

"Wonderful in a word. It is always a pleasure dealing with the folks at Light in the Box.
This time was no exception I ordered a rubber duckie jacket that was delayed the rest of the order was ready. So I was offered a very nice discount due to waiting plus free shipping..that is great nobody else would offer that so that puts you in my opinion one of the best places to shop..I own quite a few of your clothes and all in all they have been great with a few issues that were taken care of right away corrected and again credits offered.
I am very pleased with the service I received from Wonderful in a word. It is always a pleasure dealing with the folks at Light in the Box.
This time was no exception I ordered a rubber duckie jacket that was delayed the rest of the order was ready. So I was offered a very nice discount due to waiting plus free shipping..that is great nobody else would offer that so that puts you in my opinion one of the best places to shop..I own quite a few of your clothes and all in all they have been great with a few issues that were taken care of right away corrected and again credits offered.
I am very pleased with the service I received from Soumaya perfect responses and very nice doing it, I am impressed
I am in Canada and really appreciate what you do and how well you do it..please don’t ever change is working great as is!!
I was concerned about shipping but it has also been great I get what I ordered in quite a quick turn around time.
Appreciate all you do and you have become one of my places to shop..I can get lost for hours looking at your site!!"

"Having had an issue with a delivered item I messaged Customer Service and was shortly contacted by Rui Machado who advised that he would address the issue and get back to me, which he did and asked further questions about the issue and requested photographs to clearly identify the issue. This was done and Rui advised that he would go back to the supplier for resolution. He advised that it would need a few days to get and answer which we considered was very reasonable. Rui came back with an offer of replacement, Rewards or Refund, we decided on the refund and was advised that this would be issued to my PayPal account in 1 to 3 business days. This happened correctly, thank you.

The communications from Rui were clear and the actions were great at all time.

Thank you so much for your help and support Rui"

"I bought some swimmers and they were way too small in some areas and way too big in others. Javier realised the company's measurement charts for this item were out of proportion and dealt with my return politely and promptly. Thanks Javier."

"I was very disappointed in the tiny size of a dress I ordered.
I spoke with Wafa in customer service expecting to get the usual run around and further disappointment - instead my complaint was listened to and handled with respect and very cordially!
Wafa has excellent customer service skills and has renewed my confidence in dealing with Light in the box in the future! Thank you!!
"

"I ordered a women's top in size XL which should have been the correct size for me but the item received was smaller than the advertised measurements. I contacted the returns department and after advising them of the problem and providing photo proof and advising I was happy to receive a credit so I could proceed with another purchase, they promptly issued one. Very happy, they dealt with my problem quickly and efficiently. "

"Coruncanius was extremely polite & very helpful. He explained the refund process in detail. Great customer service."

"Coruncanius was great, really quick, positive and professional."

"My problems were dealt with quickly and efficiently by coruncanius. Thank you "

"Delibery was very delayed"

"All products it's very good quality with low price"

"Awesome experience with the site definitely worthy. "

"Very useful website. I am happy by using it. Thats why I want to recommend it to everyone. "