"Nice and excellent service.return option is also good.customer care stuffs behaviour is awsome.i recommend this to all people.please try it atleast once."

"Simply horrible customer service and an even worse return policy. It will cost me $28 to ship back to China. And they refuse to pay for the shipping costs. Pathetic. Why should I pay for the mistake on their website? The website states that the Hoodie is U.S. men's large is 42-44. This is more a medium. No way is this an American man, size 42. Also, the position for the zipper is on the left size. This means it is a female hoodie and not a man's. Men have the zipper on the right side, not left

I will never use this company again and hope that all who read this do the same.. "

"Very nice website. I recommend it to everyone "

"I received excellent customer service from Andrei who helped me promptly and expertly. To be commended!"

"Malgré les problèmes rencontrés avec ma commande et la livraison, ma situation a été très bien gérée par Andrei. Sans son intervention les 5 étoiles ne seraient pas présentes. Très sympathique !"

"I was sent the wrong item but the situation was settled and the correct order is on it's way to me. It's important when ordering from so far away that a company will stand by it's product and services. They communicated well and fixed the issue in a timely manner."

"I did not know about LightInTheBox from before. To me it was just a random website, probably Chinese, and I just made a random blackfriday impulse-purchase of some minor things and a pair of shoes.

Delivery went fine, not too speedy, but thats to be excpected of the season.

Unfortunatly my new shoes was to big, and I thought I'd lost my money. I checked the website for return policy, and didnt have high expectations.

To my great surprise, the customerservice was absolutly excellent, and after some quick correspondense, we came to a fair agreement, and I was refunded immediatly!

Could'nt been more satisfied with my customerservice agent , mr Coruncanius.
"

"I'm from Italy and i receive a T-shirt with a little damage on the back. I contacted immediately the customer support and they answer me very quickly. They avoid to me all the procedure for the return of the good and they refund me the price of the t-shirt except obviously the custom clearance. They demonstrate a very high level of service and professionality."

"Varen vi fik leveret havde desværre en fejl, så skrev til kundeservice og fik fat i Javier, som sendte en ny kjole og da vi måtte erfare kjolen var lidt lille, fik vi sendt den 2 nr større jeg kan varmt anbefale at handle hos LightInTheBox tak til Javier for den gode service "

"Returns to China is very expensive. Did not know the item would be coming from China initially."

"Notável! A maioria das minhas encomendas são perfeitas, embora alguns tamanhos e qualidade dos tecidos não estão de acordo com as fotos e com as medidas dadas."

"3 out of 5 pieeces were exactly like desired / all had same size when ordering / 4th piece was much too small & the 5th piece was ridiculous (I did order a poncho aand was dliverd a coat that I never ordered at all). It all remains a riddle ...
In the end it is 3 out of 5."

"I bought 2 times from the app for now and got them on time fast and eithin my expectations thank you lightinthebox!!"

"I received bad shoes: broken, they didn't last long and were defective. However Andrei was very helpful and solved my problem: even though the item I bought is not quality, the customer service is very good. Thanks again to him."

"I had a problem with my order but after a couple of tries They fixed my issue very satisfactorily. Happy with the outcome. "