"Realice una selección de productos en la app del móvil y para realizar el pago pasé a mi ordenador, y cual fue mi sorpresa que salieron los productos por un valor muy superior al del móvil, realicé gestiones en Atención al Cliente (Hugo), y no tardaron ni 24 horas en devolverme la diferencia de precios entre el valor en ordenador y la app del móvil. Muy eficaces y resolutivos"

"Recorri ao apoio ao cliente para alterar uma encomenda. A resposta foi rápida e graças à Rosane, a encomenda foi alterada como eu pretendia em muto pouco tempo. Foi a primeira vez e eu tinha dúvidas, mas correu tudo bem. Este bom serviço conta muito para mim porque tenho tendência a confiar em companhias que dão a cara e resolvem eficientemente os problemas. Parabéns LIB e obrigada Rosane."

"I ordered the wrong size product and the customer service agent was very professional, competent and extremely helpful in sorting out my problem. "

"LightIn-TheBox has provided me with the best online shopping experience. I want to express my gratitude to Monica, the Customer Service Department person, who answered my questions and helped me with my purchases. I hope LightIn-TheBox becomes a huge success."

"I love it responsive with simple colors"

"Not a big fan of online shopping when looking for custom designed goods - too many things can go wrong. Used sizing tool provided and product didnt fit, nor did I love it as much as I hoped. Approached Maha from Customer Service about their 7 day return policy. Its not their fault, the product just wasnt for me but they did an amazing job at helping me out, understanding my issues and coming to a brilliant resolution. I appreciate the efforts taken and the final outcome!""

"They have a very good reputation
Dealing with them would be great"

"Very good website to purchase your needs."

"The shirt I ordered had a serious print defect Amira Mostafa resolved the issue quickly and to my satisfaction. Great person to deal with."

"Sometimes, you only get to appreciate the quality of the support of a company when something goes wrong. This happened to me when a garment was sent that was not the right size. However, the quality and speed of the after-sales customer service was fantastic. So, although it didn't work out this time, I would have no hesitation whatsoever about ordering other goods from LightInTheBox. "

"Coruncanius did an awesome job looking after me.
I got my replacement item, and I am thrilled about it.
Thank you so much!!!

Truly appreciated your kindness.
"

"I received a delightful message from Javier expressing how hard his is working to get my order to me on time, which I truly appreciate the effort "

"Art is in the eye of the beholder but it’s undeniable when you see it come alive on your shirt, pants, or coat. Best birthday gifts. Even with a size hiccup they work hard to keep you happy. Definitely recommend and hope you enjoy your items as much as my husband and I do ours. "

"Had an item that was to small. Worked hard to find a solution acceptable to me. I would give 5 stars if company offered easier exchange methods that doesn't require more out of pocket from consumers."

"Don't purchase ANYTHING from this site!!! There is no customer service phone number, only prompts that send an email that doesn't resolve your issue. They ruined Christmas!!
I ordered a shirt for my sister for Christmas. I later decided to order one for myself. The company combined the orders sending my sister NOTHING FOR CHRISTMAS .
I realized the error days later and tried desperately to contact someone since I placed my order on December 3rd. Unfortunately, there's nobody to contact. The prompts responded with an email thanking me but not addressing nor resolving the issue.
Today is December 16th and I don't have anything but my sister definitely won't get anything for Christmas from this horrible purchase. I regret ever clicking on the site. Please don't purchase anything if you actually want to receive it!!!"