"3 out of 5 pieeces were exactly like desired / all had same size when ordering / 4th piece was much too small & the 5th piece was ridiculous (I did order a poncho aand was dliverd a coat that I never ordered at all). It all remains a riddle ...
In the end it is 3 out of 5."

"I bought 2 times from the app for now and got them on time fast and eithin my expectations thank you lightinthebox!!"

"I received bad shoes: broken, they didn't last long and were defective. However Andrei was very helpful and solved my problem: even though the item I bought is not quality, the customer service is very good. Thanks again to him."

"I had a problem with my order but after a couple of tries They fixed my issue very satisfactorily. Happy with the outcome. "

"Very good service and products!"

"I had an Oder for Christmas.. the first problem, apparently was because I screwed up… I thought I was ordering one T-shirt, and 11 of them arrived! It cost me $37 to return them, so not especially happy with their return policy… The other part of the order, arrived, and it was very poorly made… I reached out to customer service AGAIN, and Felix, totally understood what I was talking about, and responded, timely, and very appropriately. I’ll tell them. I didn’t even care if I got a refund I just wanted them to know that the quality of the people doing the work was not outstanding… The only reason that I will come back to the site and look again is because of the outstanding and efficient customer service.
Tasha Dyson"

"I was disappointed when the shirt I ordered did not fit. I contacted Coruncanius at Customer Service and the issue was addressed quickly to my satisfaction. Service couldn't have been better.

Thank you, John."

"What I had ordered was not available, so I was offered the option of ordering a different product. Turns out I needed assistance, which I got from RachealOnebunne. She could not have been more helpful or friendly. Bravo to your staff!"

"i ordered a xmas jacket from the online web source. Having been warned that it would take a bit to get here, I patiently awaited the arrival as i was looking forward to wearing the jacket to some of the remaining xmas functions left in the year. When it got here, I opened up the package only to be disappointed by the fact that it did not match what i had ordered. I contacted your company stating the problem and wanted to return it. Cornucasius handled the return asking for pictures and what the problem was. I sent him a screenshot of the jacket on the website and the photos of what I received. He responded quickly stating that he would see what he could do. The next day, he responded that the jacket sent did not match the website and stated he would contact the supplier of this to let them know but surprisingly, he said your company would refund the cost and shipping of the jacket but told me to keep it, as to return it was not worth it. I was very pleased with his prompt response and the great customer service. He is a credit to your company and should be noted about his work and attitude. "

"I had a problem with the quality of the product and Coruncanius kindly helped me solve this problem. I am currently awaiting a refund."

"I ordered a beautiful bolero that I wanted to wear for New Year’s Eve, but unfortunately I ordered it in wrong size. I contacted Light in the Box and I got very good and kind help from coworker named Coruncanius. In my language. I got two good advices, either to change the bolero to a smaller size or to keep it and get half of the price back.

I wanted to change it and just a few days after my return I got contacted by DHL with my order in a smaller size. I so happy!

Thank you so much!

(I had to pay for the return by my self)."

"Youssef this girl really worked hard to help me. Good at her job reward her."

"Sylvia, representante de la empresa, resolvio rapidamente este problema. Estoy satisfecho, muchas gracias. Puedes comprar de forma muy segura a la empresa.
Sylvia - muchas gracias pr tu profesjonalizmo.
Atentamente Janusz Redmerski"

"I have purchased a dress that was sent to us wrong size. At first I was stressed and frustrated because they were not listening to our complaints. But a soon as we escalated to the management team , Mrs Eleonora responded immediately , took her time to read our concerns and disappointment . She immediately honored what their LighinTheBox policy has in their website and was able to solved it. Thanks to her we are willing to purchase in the near future. Mrs Eleonora thanks for all hope the company see your potential and professionalism as an example for other departments. And realized that behind every purchases real people and not computers are ordering and appreciate the honesty. I give her 100% and I had a company I wouldn’t hesitate hiring her. Merry Christmas Mrs Eleonora "

"I received a jacket that was missing a button and had to return it. The whole process was fast and efficient made alot easyer by Pablo who was very quick to respond and a pleasure to deal with."