"I mistakenly doubled the quantities of some of the items I bought and realized after the order was confirmed. Stefenia assisted me in rectifying the mistake and responded swiftly. I am happy with the exceptional service demonstrated "

""GHAZI" is by far the most helpful customer service representative I've ever had the "Pleasure" to work with. The "Above and Beyond" Award should be presented to her as soon as possible. She resolved my problem."

"We had a problem with incorrectly delivered goods. Two deliveries which wasn't brilliant. However, once Andrei was on the case everything was resolved quickly and efficiently. I cannot ask for better customer service. Thank you"

"I ordered the wrong size hoody for my wife's Christmas present and was nervous about getting an exchange done. But Coruncanius, my customer service rep, made it all very friendly, easy, and efficient. I don't think I've ever had better customer service - no empty happy talk, just effectively getting the job done. Thank you!"

"Realice una selección de productos en la app del móvil y para realizar el pago pasé a mi ordenador, y cual fue mi sorpresa que salieron los productos por un valor muy superior al del móvil, realicé gestiones en Atención al Cliente (Hugo), y no tardaron ni 24 horas en devolverme la diferencia de precios entre el valor en ordenador y la app del móvil. Muy eficaces y resolutivos"

"Recorri ao apoio ao cliente para alterar uma encomenda. A resposta foi rápida e graças à Rosane, a encomenda foi alterada como eu pretendia em muto pouco tempo. Foi a primeira vez e eu tinha dúvidas, mas correu tudo bem. Este bom serviço conta muito para mim porque tenho tendência a confiar em companhias que dão a cara e resolvem eficientemente os problemas. Parabéns LIB e obrigada Rosane."

"I ordered the wrong size product and the customer service agent was very professional, competent and extremely helpful in sorting out my problem. "

"LightIn-TheBox has provided me with the best online shopping experience. I want to express my gratitude to Monica, the Customer Service Department person, who answered my questions and helped me with my purchases. I hope LightIn-TheBox becomes a huge success."

"I love it responsive with simple colors"

"Not a big fan of online shopping when looking for custom designed goods - too many things can go wrong. Used sizing tool provided and product didnt fit, nor did I love it as much as I hoped. Approached Maha from Customer Service about their 7 day return policy. Its not their fault, the product just wasnt for me but they did an amazing job at helping me out, understanding my issues and coming to a brilliant resolution. I appreciate the efforts taken and the final outcome!""

"They have a very good reputation
Dealing with them would be great"

"Very good website to purchase your needs."

"The shirt I ordered had a serious print defect Amira Mostafa resolved the issue quickly and to my satisfaction. Great person to deal with."

"Sometimes, you only get to appreciate the quality of the support of a company when something goes wrong. This happened to me when a garment was sent that was not the right size. However, the quality and speed of the after-sales customer service was fantastic. So, although it didn't work out this time, I would have no hesitation whatsoever about ordering other goods from LightInTheBox. "

"Coruncanius did an awesome job looking after me.
I got my replacement item, and I am thrilled about it.
Thank you so much!!!

Truly appreciated your kindness.
"