"Amira Mostafa solve my problem with payback , for the dress I didn’t get and for the wrong dress the sent instead . So I am satisfied. "
"I bought shoes in size 37. But when they arrived over 2 weeks later, they were ways too small. They are never ever 37. I was very disappointed and wanted to send them back. But the refund and return procedure is so complicated and horrible, I decided to do with a lower refund and to not returning the shoes. Until here, the whole shopping experience with you is really very bad and I will never shop again on this platform. But the customer care person did still a good job and his replies came very promptly. So, if the rest of your shopping experience would be like this customer care person Coruncanius, you would have only happy customers."
"Problem with the quality of the hoodie ordered. Was promptly taken care of by
Coruncanius and given full refund plus shipping cost. Satisfied. Thank you "
"The goods that I bought unfortunately did not look well on me, but no fault whatsoever of the company they went out of their way to make sure the pieces would fit properly, and additionally, my return was made quite simple, and very easy they were attentive every step of the way, and I give them an A+ for customer service"
"I want to tell about Coruncânio service, he was very helpful to my problem, and tried to find the best way to solve the problem for both of us.
"
"Excellent response to my problem by Coruncanius. Very polite and helpful. Wrong product sent and no return required. Highly satisfactory."
"I received a shirt that was badly misprinted (images cut off and Santa had no face). I reached out to customer support and Amira Mostafa looked into the issue. After reviewing my complaint and verifying the misprint Amira reached out to quality control and got a replacement shipped out to me. Thank you Amira Mostafa your assistance was greatly appreciated!"
"Ottimo negozio, prezzi bassi operatori gentili come Alejandro che è stato bravissimo."
"I recently ordered a few photo backgrounds with winter designs. The quality of the prints is outstanding and for the price it is remarkable. They look great and the hardest decision was which ones to buy as there is such a huge selection of beautiful backgrounds. I'll be getting more in the near future. Very satisfied!"
"I’ve got to tell you when you decide to use website like these are all nice and have their own unique issues and takes forever to have them resolved. I went from ordering many various products which were processed very well, clear instructions with options all went well until the courier called or texted to inform me of additional fees which you have the option. So I contacted customer service and they informed me that they have information on the subject and told me to pay and to provide them with a copy of the receipt and that they would reimburse you. Wow, they did all that amazing hard to believe but they reimburse me. Thank you Yuriy and Tatiyana for their help great team and wonderful service"
"I ordered a dress but the measurements were not correct when I received it. Youssef was extremely helpful and polite. He replied to my emails very quickly and was able to resolve the problem. "
"Towar dobrej jakości,szybka dostawa"
"Looking at the products I wanted to buy, I found the best prices on LightInTheBox. The surprising fact is that, after receiving them, I found them more than satisfactory, despite the low prices."
"Easy to use website, I now have the app too.
Delivery was pretty fast and I knew what was happening at each stage.
Products were delivered well packaged.
Have used twice, so far, and very impressed."
"Received items are totaly different than the picture on your site. The boots are not from leather and the rubber sole is different as on the picture. The same buckle. But I can not return them because the cost of the shipment back to China are too high."
A rep from LightInTheBox, LightInTheBox, has responded:
“Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service”