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Product & services pricing
4.17/5
Chance of future purchase:
4.04/5
Shipping & packaging:
4.01/5
Customer service:
4.27/5
Return/Replacement policy:
4.32/5

5/5

2023-12-11

Great Customer Service

"Had an issue that two out of three items were incorrectly sent as wrong size. Spoke to customer services and Amari Mostafa sorted it out for me immiedietly. Great service was encountered, thank you Amari."

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5/5

2023-12-10

Refund

"Exceptional customer service the issue was dealt with quickly and satisfactory "

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5/5

2023-12-10

Truly Excellent Customer Service & Support from Agent Coruncanius!

"I received my item from LightInThe Box, but unfortunately it was a different shade to the one I wanted. My Return Request was picked up by Agent 'Coruncanius', and handled with great professionalism & very courteous efficiency, and I was promptly refunded, and as a dierct result,
I would therefore have no hesitation in dealing with this company again in the future.
Many thanks to this exemplary agent for turning the situation around for me! Highly recommended!
"

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5/5

2023-12-10

Reso

"Positivo eccellente e veloci"

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5/5

2023-12-10

Ghazi was very helpful,he gave me prompt excellent Service

"Tremendous,Great ,very fast Results "

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5/5

2023-12-09

Excellenter Kundenservice

"Vielen Dank für die sehr schnelle und unkomplizierte Retoure meines bestellten Artikels. Ein außerordentliches Lob an Ihren Mitarbeiter Luis, der sehr kompetent und freundlich ist. "

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5/5

2023-12-08

Excellent Customer Service

"Ordered two items which stated they were delivered and I received them & signed for them which was not true. Pablo the rep dealt with my email querying same and dealt with the issue within 48 hours, investigating the issue & provided a full refund of credit. Thanks again Pablo a pleasure to deal with "

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5/5

2023-12-08

Great customer service

"I Had an issue with my product, I communicated with Coruncanius who immediately rectified the issue. I am so grateful and extremely happy with your customer service. Thank you.
Mem.
"

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5/5

2023-12-07

Thank you for the fast response Eleonora

"Refund the items it's big and have few damage, hope the refund will be good"

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5/5

2023-12-06

Great Customer Service

"I loved the color of the dress, but the fabric was just way too thin to wear. Coruncanius made the refund/return process so smooth.
Thank you!
"

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5/5

2023-12-06

Returns

"Wafa dealt with my refund in a timely manner and I was satisfied with the service I received.
Thank you Wafa !
"

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5/5

2023-12-06

Replacement

"Very good, hope replacement arrives before Xmas. "

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5/5

2023-12-06

Problema con guanti

"Grazie molte, problema risolto velocemente e con molta gentilezza!! Molto professionali.
Elena
"

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5/5

2023-12-06

Error quickly fixed

"An incorrect item was sent. I emailed and received a quick reply asking me to send a photo. I did this and received a quick reply saying the correct item will be sent. A good service from Wafa, thank you"

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5/5

2023-12-06

Great service

"Wafa, was excellent, he made sure he did everything he could to correct the problem. He was professional and respectful and went the extra mile to make sure I was satisfied. Wafa is an asset to your company. Others should follow his example."

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