"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
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"I just received a phone call to discuss my recent order. How refreshing! So far so good!"
"I was blown away with how easy it was to order this mattress on their website. It literally took me less than five minutes! Within two days, I received a call to confirm my order. Very friendly! I cannot wait to get my mattress! "
"Okay, it took me 3 months of research,reading and gathering courage to order a mattress online. It is not the usual way, but then I have never been much for convention. After asking a ton of questions online I decided that I liked their business model. I ordered my mattress. They were truthful that with the holiday it would be 2 extra days. Truth from a company? Who knew?
So the day after Thanksgiving, they called, went through my order, made sure it was correct. I was educated about what to expect next, who would be calling me next. Again who knew?
The moral of this experience is if most companies had this business model we would be a very satisfied, and happy country. I can't wait for part 2. Thanks"
"Loomandleaf.com was simple and easy-to-follow. Very satisfied with the website and follow-up call to confirm my order and process for delivery."
"As the title says so far so good.can't wait to get a good nights sleep!"
"We have found ourselves exhausted experiencing insomnia and achy .....We are super excited to receive our bed and hopeful that THIS IS THE BED to put an end to our sleepless nights and sleeping ailments.
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"The chat service on the site was very useful and answered my questions quickly. The personal confirmation phone call was a great touch and really made me feel even more secure in my purchase."
"I think this is perhaps the most unique shopping experience I have had for a major purchase. No pressure, tons of very helpful information, customer service folks who want to serve the customer, and not the opposite as so often happens. Thus far I am extremely excited, pleased and anxious to receive our new mattress. Looking forward to pleasant nights ahead. "
"Haven't gotten my bed yet but by the the way these people handle business I'm confident their product will be great. We will see!"
"Website easy to use. Customer service call to verify order details polite and professional."
"So far the interactions I've had with L&L employees have been to notch! It was super easy to walk through the selection process online and I was able to split the payment between two cards by calling. Looking forward to my new bed being manufactured and delivered! Thanks."
"So far everything had been great in the purchase process. You all are on top of your game!
Thanks"
"Selecting a bed is quick and easy. Loom and leaf does a wonderful job of demystifying the purchasing process by providing pictures, videos and live chat service to help people make informed decisions. Their amazing customer service team makes what could be a rather stressful experience pleasant and empowering. Thank you Loom and Leaf!"
"Loom and Leaf has a great website site and mobile site. The chat feature was a quick response to my question. It was also great to have a costumer service rep call to look over the order and double check with the order to make sure all is correct. It does offer a little piece of mind. "
"We are sleeping well on a Loom & Leaf mattress. We look forward to every night after a year of solid sleep. Leaf & Loom means a high level of relaxation, both with the mattress and the Company service.
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