"So far the website, ordering process, and follow up have been very friendly and professional. I'm hoping for on time delievery before the holidays. "

"Can't wait to receive my mattress! Easy online ordering. Received the phone call within 36 hours as promised with all the specifications for my order. Would highly recommend to anyone. So glad I found you! "

"We ordered the bed online. It was straight forward and simple. The website is very thorough. After we placed the order someone from customer service called me to verify the order. He said it would be done and installed within the 18 day window of ordering it. Yay! Looking forward to a good night of sleep soon!"

"From the very start this has been a wonderful experience. The customer service department was there every step of the way to ensure things went smoothly. They did a wonderful job keeping me informed whenever there was an update or a change in the status of my order. On delivery day things could not have been easier or more satisfying. The delivery team was wonderful and even offered to take off their shoes! The mattress was everything I had hoped for, fantastic quality, firm and supportive. I was worried when we purchased the relaxed firm as my husband and I prefer a rather hard mattress. Relaxed firm is perfect, we enjoyed our best nights sleep in quite some time!"

"Ordered my bed this week and just got confirmation from Loom and Leaf. So far so good!"

"Because of my back I can only sleep on my side and bought this mattress thinking it was a great option for side sleepers after reading all the reviews.
After two weeks I called customer service to say I wanted to return the mattress because of shoulder pain. The mattress just isn't soft enough to sleep on your side.
I had read similar feedback from reviewers but apparently they all got actual help from customer service who sent them a mattress topper which supposedly solved their problems.
I received no such help.
Although I expressed my discomfort and said I wanted to return the mattress, the person convinced me to try it longer without offering me what was apparently offered to other reviewers.
I am now stuck with a mattress that just doesn't work for me (you could argue I could have called again, but I do have a life and a body does get used to something even if it's not great).
I understand why buying in a store makes sense because even though you "can" return a mattress online what kind of hassle is that?"

"Everything with the ordering process was quick, simple & easy. Looking forward to receiving the mattress."

"Just made my order and so far I'm satisfied with the level of communication so far. Can't wait to get the new mattress!"

"after doing our research we chose loomandleaf because of all the positive feed backs recieved. can't wait to try out our new bed"

"When Loom & Leaf was recommended to us, my ears perked up at the delivery and taking away old mattress options. Can't wait til it arrives!"

"Follow-up call was a bit unorthodox...I received a voicemail from an agent and had to listen a few times before I figured out what the message was regarding. It sounded as though the agent was standing outside in the wind while talking. Based on what I could understand of the message, it sounded as they he was looking for some kind of confirmation on the dimensions, etc. When I call back the number, it always rolls to a voicemail box without a greeting. At any rate, looking forward to receiving my mattress, I've heard great things about Loom & Leaf!"

"The delivery was totally unacceptable - I found the company NOT customer oriented. The delivery people said they were at my house and were not. Now they want me to wait a week . . . I am cancelling my order and relating my bad experience with my friends."

"great customer experience! "

"The purchasing experience was flawless."

"Web information was enough to convince us to purchase a Loom and Leaf bed. Having purchased another bed (TP) in the past and spending more then double the amount, we are looking forward to receiving our new mattress."