"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"I have been looking into this mattress for about 1 year and finally placed my order a week ago. The process online was fast and simple and I was contacted within a few days with my updated status. I'm now just awaiting a phone call for delivery. So far the customer service has been great and the process easy. I'll leave a review of the mattress once I've recieved it and given it a test run. "
"We love our mattress. Great buy that will last for many years."
"Thank you so much!
Angie Garner"
"After much, much research, I finally decided the Relaxed Firm was the best choice. Ordering was simple - very user friendly. A confirmation email and a Customer Service call made to review my order. Even though I didn't ever speak to the representative, as it went to voice mail, a very clear, concise and thorough message was left regarding my order details, what to expect and when. So far - great!"
"Though I have not received my mattress, my experience with Loomandleaf.com has been excellent so far. The website was easy to navigate and understand making order placement simple. As an added customer service plus, my order was verified by a pleasant customer service agent via telephone.
If the mattress is as on point as the Loomandleaf business model, it is going to be an excellent purchase."
"This is our second mattress and my wife gave the okay for the second one."
"Happy to finally talk with Gloria who completed my order very efficiently. Danny original helped me originally and answered many questions but didn't call me back to take my order. Gloria saved the sale!
My daughter in Riverdale, NY, suggested I try Loom & Leaf. She loves her mattress. I'm hoping she's right in her praises. I'll let you know when I get it."
"Adam went above and beyond to make sure he communicated with me and I was satisfied with my service so far. He was professional, personable, and positive over the phone. I love Loom and Leaf and can't wait for our mattress. "
"Thank you for all your wonderful service so far! Awesome company and excellent product!"
"customer service was great, she answered all my questions and made me feel excited about my purchase."
"Get this mattress! It it so cozy! But be warned! It will be hard to get your family out of your bed."
"I went through the steps online and it was so easy. It's hard to decide which type of mattress to buy, but my husband and I are side sleepers, so we decided to purchase the relaxed firm King mattress. A few days after our online purchase, I received a phone call confirming my order and when to expect delivery.
Hopefully, it all goes smoothly!"
"We have just placed our order after a quick online chat with Victoria. Then a follow up phone call and now just waiting to hear from the fulfillment center. So far, our experience has been excellent and we are excited to receive our new King size bed!"
"Love the personal, friendly service and can't wait for my new bed to arrive!"
"So far I have been extremely impressed with Loom and Leaf. I was inspired to purchase a bed from L&L because my son and his wife recently ordered one and are so happy with it. Thanks for providing a great product and stellar customer service!"