"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"I have heard so many wonderful things about LoomandLeaf! The ordering was easy! Can not wait for delivery!!!"
"Today, a Loom and Leaf rep contacted me about my order. He went over the details to confirm that they are correct.
This is a welcome procedure and reflects well on the Saatva/Loom and Leaf company."
"Have not received my mattress yet but if they are 1/2 as good as the customer service and sales I am in for restful sleeping for years to come. Loom and Leaf answered every question (sometimes twice) and took the time with me to make sure I got exactly what I need. Also called me to make sure the order was correct, Everyone that I spoke with was very polite and wanted me to be happy. They are a pleasure to work with and want you to be happy. Thank you Loom and Leaf! "
"The online ordering process was fantastically easy. Pre-purchasing research was well presented, persuasive, and easy to navigate. The ordering process didn't contain too many fields and provided an excellent user experience. Alejandro called to confirm the details of the order a few days later; he was friendly and didn't take up too much time.
Thank you!"
"I placed my order on Monday afternoon. Spoke to a rep on Wednesday confirming the details of the order. Was called again (twice -- so total of 3 calls) on Thursday to confirm the order. So I guess they want to be really, really, really sure I want the 4inch foundation instead of the 8.5inch. Everyone is nice and I guess it's good to get a phone call confirmation. Now waiting for another phone call to schedule a delivery, which I have been informed will take 5-12 days. It's frankly a weird system, but I guess I will take too many conversations over not enough. "
"Our service to this point has been very good ! All questions answered , and now we are awaiting the arrival of the mattress and foundation !"
"I've never had so many "touches" on a purchase! From the IM interface in my initial inquiry and research phase to the follow up after my order, Loom & Leaf is head and shoulders above all other internet selling experiences. I never expected such amazing customer service from an online mattress company. You guys are extraordinary. Thank you!"
"The buying process at Loom & Leaf has been a pleasure. I made an measurement error and had to add a foundation after I ordered the bed. The gentleman that assisted me was very helpful and ensured that I was completely satisfied with the order and his service. Keep up the great service!"
"Well, they just called to confirm the order and emphasize that the mattress is 12" high. Hasn't been delivered yet so I can't comment on anything about the mattress."
"The entire process of buying our new mattress couldn't have been better. The website was easy to navigate and the chat feature with the company representative allowed me to have my questions answered immediately. If the mattress is as good as the buying experience, it'll be one of the best purchases we've ever made!"
"Easy purchase. Easy delivery. Easy sleep! We absolutely love our mattress after trying others that weren't as supportive of our backs the extra firm mattress offered by Loom & Leaf is magic!"
"Order process was very easy and simple."
"Awesome ordering online, simple to use! Received a call within 72 hours of my order to clarify order and to see if I had any questions so far. "
"I ordered my mattress (firm) over the weekend and just received a call from a representative confirming all my details.
I can't wait to get my mattress!"
"meeting and exceeding expectations"