"So far, very happy with customer service. Over the phone order went very smoothly and representative very helpful with questions. Got the confirmation call as I was told I would. Very professional and caring about their customer service. Thank you! Can't wait to get this mattress!"

"I am very impressed with Loom & Leaf's customer service so far. I was and am a little leery of purchasing a mattress online so when calling them to discuss options and ask questions the Rep who assisted me was totaling knowledgable and helpful in completing my purchase. True to his word I received a phone call confirming my purchase the next day and explaining the process of delivery along with two emails. I can't wait to receive my mattress and try it out but based on my experience so far if the mattress is comparable to their customer service I will be coming out a winner!:)"

"It was easy to place the order and lots of questions were answered by the web site. One item could be better displayed - the height of the frame - which is unkindly buried in a detail link. Even better would be if the site added up the heights of the items ordered for the potential buyer!!! (Free web design consulting). A suggestion how to measure existing mattress height would also be helpful.
Got a call the day after order confirming the basics. It was apparent that the height was frequently an issue since that was the first question asked and confirmed. I had questions about warrantee and expertise of delivery/setup crews and they were answered smoothly and completely. Grade of A so far."

"I agonized for days, literally searching for the right mattress, as I have severe eczema and allergies. Allergies to wool, to latex, dust, etc. I had a tempurpedic mattress for 15 years, oops, too long we found out. But after looking at tons of reviews, watching videos of reviews, looking at unbiased review websites, etc. I decided upon Loom & Leaf. Customer service over the phone was great and delivery was on time and careful when bringing the mattress upstairs and placing it. So far, I'm impressed and happy."

" Very early in the process have not yet received delivery date or mattress. But I expect all to go just as well. "

"I can not wait to get our new mattress to replace the worn out 5 year old icomfort mattress we tried to have replaced by Serra due to premature softening but were denied. "

"I've literally never had an experience where a phone concierge was so immediately available during a buying process (I actually communicated with the concierge THROUGHOUT the purchase, so I know they were "real"), and then a phone call to review and verify everything after the purchase, before the delivery. Very surprising, reassuring, and helpful. Wish other vendors would emulate!"

"My husband and I were ready to purchase our second Tempurpedic mattress and thought we would do some research. We came upon the Loom and Leaf and decided it was worth a serious look and made a purchase. When I placed the order I was told that I would receive a call within 72 hours and I gave it a passing thought. Well I received a call from Christian, with his somewhat British accent and I thought "it is all very good so far". We can't wait for the delivery!"

"Real human contact by people who know what they are doing"

"Great service. Confirmed everything and asked for questions. Although I had none, it was a great assurance. "

"So far my experience in purchasing a new mattress from Loom and Leaf has been great. My online shopping experience was quick and easy! I received a phone call from a customer service representative confirming my order well within the 72 hour time frame as promised, and they even phoned a second time to make sure I received their voicemail!

If their product is as good as their customer service, then I'm sure I'll be satisfied with my new mattress! Can't wait to get it!"

"The start of this goes back at least to the beginning of September of 2014. It was at that time the the mattress I had was no longer cutting it. After looking at several places, I settled on a store that I (wrongly) felt had a good reputation, and selected a mattress. It was made-to-order, and was great, for a few months. Of course the warranty that came with it was a pro-rated warranty with several conditions, but I went forward anyway. Fast -forward two years and the mattress is no longer viable. It had completely collapsed where I slept and the rest was following suit very quickly. Along with that, when I pulled a small thread sticking out the side, it kept coming until the top of the mattress separated from the rest! I could not sleep on it and did not find myself wiling to give that company another cent.

I researched for several months before settling on loom and leaf, and upon delivery I am very glad I did. My back pain was gone after the first night, and I figured out that I needed better pillows as well which took care of my neck pain. I get little things here and there, but am still in adjustment for the new mattress so not worried at all. Worst case I have plenty of time left in the trial period. Am also impressed with their metal frame; gives great support and is very simple. Their customer service department is superb as well.

The chat feature on the site is great for any questions and answers are consistent across representatives. After placing the order I received a call to confirm the order itself, and found the representatives very pleasant and helpful. This continued even to the delivery company representatives and the two gentlemen who delivered and set up my new bed. They were friendly, efficient, and very respectful.

I did not think this level of service existed anymore. Bravo!"

"So far the customer service has been great. Can't wait to try out our new bed! "

"So far the buy process with Loom & Leaf has been excellent. Website is easy to navigate and find what toy require. Also used the chat function on their website and immediately got a response to a couple general questions I had. 2 days later a gentlemen from the company called me to confirm the order and went over the details. So far so good. "

"I found the website very easy to use to order the mattress. Also the information that is on the website is helpful and thorough."