"The delivery of my king mattress and adjustable base didn't go well, but after submitting a review the customer service department contacted me and ensured that the situation was completely resolved. The customer satisfaction director was sincere and effective in correcting the problem.
I would be happy to do business with Loom & Leaf again.
"
"Awesome service, very helpful and well documented!"
"I have not received my mattress yet, but I have received the phone call. So far, my experience has been exactly like it was described online."
"Cant wait to get our mattress in and see what the excitement is about!!"
"I am only in the early stages, but everything has gone smooth so far. I had a question which was answered via the website's chat application, and my confirmation call was very prompt and courteous. "
"Ordering my mattress was a breeze. The descriptions were detailed and helpful in directing me to which mattress style was right for me, and the whole process was easy and fast. "
"This company has been on the ball thus far, 2 phone calls from them already and I just ordered my mattress. Should be here in about a week or so! Excited"
"I am extremely impressed with the customer service I e received thus far. Very happy I decided to go with this company to purchase a non-toxic mattress & boxspring! "
"Can't wait to get and try out the new bed!"
"I have a lot of low back and nerve pain in my legs and feet. So hoping my wonderful new bed will help me get a good nights sleep. "
"From start to finish the process was made easy. Information and updates were provided every step of the way and the much anticipated mattress has lived up to the hype."
"The price was best for what appears to be great quality."
"Very friendly cuatomer service. Can't wait to receive our mattress. "
"Things that I loved about Loom and Leaf:
1. Two options for firmness (a typically firm mattress and an extra firm for those that need it).
2. Mattress does not come in a box but as far as I can tell is the only company following that business model without the box part. You pay a little extra for delivery but you are getting a quality mattress. And you know you are because it doesn't come in a box.
4. Might sound odd, but no stupid coupon codes! I love this. I hate when I buy a product and then find out a day later I could have saved $100 with a silly code. Loom and Leaf skips all this nonsense. They have no coupon codes and instead offer the mattress at the lowest price possible so you know you are getting your money's worth. When other companies constantly offer coupon codes you know that the true price of the product and thus the quality is way lower.
5. Great customer service, instant feedback from their site while purchasing and they stay in close contact until the mattress arrives. Very transparent."
"Order process has been good so far. The mattress will ultimately determine the experience. "
"So far so good. Interaction with staff pleasant. The proof is in the pudding. Well, in the mattress. We shall see."