"Order placed on 10/7/07. About 2 weeks later I received an email stating the pairs of shoes I ordered were back ordered and would be shipped within a short time. When I still had not received them by 12/2 I went on line to obtain contact info and found several complaints for the same issue I was having. I reached customer service on 12/3 after 1/2 hour wait, cancelled order and was told I would be credited with a refund within 30 days. I insisted on immediate refund because my card was charged over 2 months ago. The response was that they had 30 days to credit my card and that was their policy. I then asked to speak with a manager and stated I would call the New Hampshire Attorney General's Office of Consumer Affairs if I was not given immediate refund. I was then tranfered to manager who stated immediate refund would be credited."

"My order placed on 9-12-07 was canceled by Lord John's due to product unavailability. It took them 2 days to charge me, but wait 30 days to refund regardless of why the order was canceled. So...they take your money right away, not knowing whether or not the product for which you are paying is available. This is NOT FAIR and certainly not customer service geared toward the consumer at all. Think of the interest they earn on bogus sales day after day after day after day. I WILL NEVER use them again and will tell everyone I can of my HORRIBLE experience and their lack of caring for the customer. "

"SCAM CITY!!!!! STAY AWAY!!!!DON'T GET TEMPTED!!!!NOT BUYER BEWARE...BUYER DON'T BUY!!!!!!THEY MAKE MONEY BY CHARGING YOUR CARD AND CARRYING YOUR CREDIT, SHOES ARE NEVER IN STOCK, THEY BUY TIME WITH YOU TELLING YOU THEY EXPECT THEM IN STOCK SOON, NEXT WEEK, ONLINE CUSTOMER SERVICE IS A TRASH BIN, YOU FINALLY DEMAND TO CANCEL THE ORDER BY PHONE, AND THEY WILL NOT CREDIT BACK YOUR CARD UNTIL AT LEAST 30 ADDITIONAL DAYS!!!!!STAY AWAY!!!!!IT'S BEEN SINCE SEPT 4TH AND I HAVE STILL NOT RECEIVED MY MONEY BACK...IT'S NOW OCTOBER 5TH!YOU HAVE A BETTER CHANCE IN GETTING LUCKY WITH A NUN THAN EVER SEEING SHOES DELIVERED TO YOU BY THESE SCAMMERS!!!"

"DO NOT DO BUSINESS WITH THIS COMPANY!!!My experience is the same as the others written here. The company had no trouble charging my credit or sending future email advertisiements, but they never sent my shoes, returned my calls, or responded to my e-mails or letters! I wish I had known about this sight before I ordered with this ridiculous company!!! Take heed and save yourself a big headache!"

"This order was originally placed in October 30, 2006. I went back and forth with Lord John's for months being repeatedly told that the shoes were on backorder. I started calling Birkenstock USA who told me that only Lord John's could tell me anything about the shoes. Finally Birkenstock said by email that the shoes would be shipped the end of Nov. then Dec. Never happened. Again I called and emailed Lord John's who told me to call Birkenstock. Birkenstock USA was horrible, giving different information many times. I called Lord John's this morning 2/13/07 to find out Lord John's cancelled my order because Birkenstock said I canceled my order with them. I never did! I asked Lord John's why they did not check with me to see if I wanted to cancel and they said they did not have to...they just took the word of Birkenstock? I cancelled my business with both parties. Disgusting treatment."

"Stay away from this store, don't even think of
making any purchase!!!Every story is the same, it's
a fraud, and I cannot understand how they get through with that unpunished.I placed the order on aug.25th, my card was charged,than I got this on October 10th!?:
"We regret to inform you that the shoe you have ordered did not arrive in as expected. Our next shipment is not due to arrive in untill the week of October23rd.We do understand how this is frustrating, and if you choose not to wait any longer, we will cancel your order and issue you a full refund. Please let us know what you would like to do. You have a pending order.If we remove your email address,you will not recieve any updates or tracking numbers.Did you still want to be removed?Thank you."(Yes, that's how they spell some words.)
It is November 28th today, and I still didn't get my money back, they just don't reply on my E-mails,
and I can't get them on the phone.
"

"Let me add my story to the list..... It is the same as everyone elses..

The email they sent:

Dear *******

We regrettably have to inform you that we are forced to cancel your online
purchase with www.LordJohnsFootwear.com with order number 89498 that you
submitted on 9/30/2006, since the item selected is no longer available. We
are perpetually adding merchandise to our website, and we hope we can fill
your footwear needs in the future.

Thank you for the opportunity,
LordJohnsFootwear.com

My response:

It is not clear to me where my money is.

It was charged to me and I have no product.

So..

1. Do I have a store credit?
2. Are you planning to refund my money?

I would like to know something please. I have been very uphappy with the service I recieved. The first thing that happened was I ordered the shoes on September 30th. No one notified me the order was cancelled after I wait almost a whole month(October). I then get this "cold" email saying we cancelled your order. No one ever picks up the telephone. I understand you are a large company. I understand you restock product. This is no reason to treat me like I do not matter. My money is important to me and where I spend it. I would have been a repeat customer as there are a lot of online shoe companies out there.

I would like to know something so I can finish my business with you. Please do not delay in your decision about my money your charged me.


I want my money refunded.

*********"

"I've had the same terrible experience that other reviewers have had, and this just in the last couple weeks. My card was charged right away, my order was cancelled after only a couple days, my card was never refunded, getting ahold of them by phone has been impossible, and no action was taken to refund my card after my first e-mail to them. I've sent a second e-mail, and now they say that they will refund my card. They say it will take 1-3 business days, so we'll see. Nothing justifies this treatment!"

"I had placed this order on sept 24th 2006 & my credit card was charged immediately. I recd an email from them stating my order has been cancelled as the item is no longer available on 20th of oct. Its 13th Nov today & inspite of 3 emails, have not recd any reply nor has my money been credited back to my card. No answer at the phone number provided either!"

"I have been having a nice buying relationship with Lord John's Footwear. www.lordjohnsfootwear.com for over 3 years now. The staff recently told me that they have new management and larger crew, so I can only assume that the earlier reviews have been read and Lord John's Footwear has made the inprovements needed to avoid future bad service.
I have purchased about 8 pairs or shoes, boots and sandals from lordjohnsfootwear.com and usually receive my order within 7-10 business days and sometimes with an unexpected gift!!
Their prices are the lowest online. I can't say a bad thing about my experience with them. The site that I bought my digital camera from experienced a bunch of bad reviews written from their competitor. I wonder is Lord John's Footwear is experiencing a handful of those.
"

"Obviously this store has a serious problem and it sounds like it needs to be investigated for fraud. I have had identical expereinces as all of the other complaiants. However, I keep coming back because they have the best selection of Dansko clogs AND I send friends and family here. This is my 6th and final purchase from Lord John's ever. It is the 3rd time I have not gotten a response by phone ( soemone commented that it was like calling a personal number- I think they are right !) It is the 6th time I have been told the item is on backorder. So, I guess I am slow to learn but- definitely - DO NOT DO BUSINESS WITH THESE THIEVES !"

"Tried to purchase a pair of shoes. Same thing happened as everyone else (wish I had checked and came across this site before making a purchase). Got this letter:
-----------------
Dear

We regrettably have to inform you that we are forced to cancel your online purchase with www.LordJohnsFootwear.com with order number ##### that you submitted on 10/1/2006, since the item selected is no longer available. We are perpetually adding merchandise to our website, and we hope we can fill your footwear needs in the future.

Thank you for the opportunity,
LordJohnsFootwear.com
-----------------
Called and warned American Express about this business -- they are going to try to get my money back for me. This whole site seems fraudulant to me.

For reference, they are doing business as: MY SHOE STORE .

As of this posting, have not received a refund."

"I had an identical experience to everyone else here, although they did at least refund my credit card within a couple of days of my cancelling my order. And yes, I too got the email saying that the shoes I'd ordered had been discontinued...although the manufacturer still features them on their website, and I subsequently bought them from another retailer. Quite amusing. Too bad I didn't check here first!"

"My tale is no different than the previous ones. I ordered on July 20, the credit card was charged immediately. The web site said "in stock". After a month transpired, I wrote and got the backorder story with an offer of 5%, with the promise they would be shipped the week of Sept 5.

Needless to say, the shoes never arrived. When I emailed again, they cancelled the order, telling me the shoes were discontinued by the manufacturer.

Absolutely horrible communications, deceptive business practices make this place a place to stay away from!"

"Foolishly I did not heed the reviews posted by other customers regarding Lord John's Footwear. Same story. Order placed for sandals June 27th and credit card charged. Called after 14 business days had passed and was told they were backordered. No email had been sent informing me of this matter. As of Sept. 12th, the backorder arrival dates have come and gone, no shoes, and in a phone call to them this morning I was informed my order had been cancelled. No email had been sent to me, summer is over and I no longer need sandals. Hopefully I will find a credit on my charge card statement within a couple of days. I have never seen such poor customer service. In fact, it is non existent. Be aware that when you buy from these people, you may feel that you have thrown your money into an abyss. I won't make the same mistake again. Don't be misled by their discounts as they have the use of your money for so long - they can afford to offer discounts as a hook. Also be aware that they do not email customers regarding order status as other online stores do, and they are almost impossible to reach by phone. They don't have an 800 number so you'll be spending money on long distant calls too. Oh well, you got a discount, right?"