"This visit was a call to the store to our previous salesman as I was adding to the previous order and I knew what to order"
"Neat concept. Over priced. Will consider add on pieced when on sell."
"The website was not easy to see the various items"
"I have question I need a 'face to face to answer' I'd also prefer to sit on the product before buying it."
"Still waiting on order to ship. Been 7 days."
"Loved the associates, hated the experience after. I guarantee that a mistake was made with the order. I received my insert in a reasonable amount of time, but an order confirmation for my cover wasn't sent until yesterday (after I called the store repeatedly, after I called your customer service number). Instead of acknowledging the error, you pretended they simply shipped from different warehouses. A better customer experience would have been to expedite the cover since it was YOUR error. Completely ridiculous to wait two weeks for my cover, while my sac just sits exposed to the elements."
"Store representative was awesome. She made it simple and represented the store very well."
"great, good promotion with free sactional, inspired me to add to my existing sactional"
"If the scale went to 11, I'd have rated them higher. It's seriously the best shopping experience I've had in a long time, and I got the couch of my dreams!"
"It's still a little early to give a full experience review. We haven't received any information about our order shipping or anything like that."
"Lovesac store was great, it was good to test the products in person."
"I had a horrendous experience ordering my lovesac. It started with the associate ordering the wrong size cover. When corrected after I called a week later, the cover decided to go on backorder and no one in the store communicated this to me. I received my order after 3 weeks and was promised only one week. Communication was terrible. I felt that I had to call repeatedly in order to get any form of notification or general updates."
"Overall I really enjoyed my experience at Lovesac. Everyone was very pleasant. I loved the associates' willingness to readily disable and reassemble the sactionals so I could see the assembly and also the different options for arrangements."
"Great- love this store! and the products! I still can't believe I own the best couch IN THE WORLD. I tell everyone who asks. I can't wait until I have no more roommates and I can get the Brown Herringbone Chenille that I am dying for."
"Sat on a couch at Cosco. Would like to have more time with the actual furniture to make sure there is enough support. Am currently experiencing a back ache from sagging furniture, want something new with more support. Need to visit store and want to see difficulty of moving and rearranging couch. Also want to see if there is a base on which to prop one of the sacs."