"I loved the couch... the fabric is amazing! It looks like distressed leather yet it is washable... Ur customer service at the Sherman Oaks store is wonderful,caring,and they truly want to help‼️I can't thank you enough for hiring ur store manager Hussien! He did everything possible to make the purchase as painless as possible and EASY‼️I will recommend your product to everyone I know‼️"
"Can't say enough about this sac"
"Love the couch and the multiple ways it can be arranged. Picked out the dark Mediterranean blue covers in the polylinen because I have kids and a dog. However, I am disappointed in the amount of dog hair that is nearly IMPOSSIBLE to get off of the polylinen. I tried washing all of the covers, vacuuming them, using a lint roller. NOTHING works to completely take off all the dog hair. I'd literally have to pick off every single hair by hand to get them off. Otherwise, the couch is great. Not sure if it's worth the hefty price tag, though. But I'll reconsider that if it's still in good shape in 5 or so years. If you have pets and children I highly recommend getting covers that have a colorful pattern on them to disguise any hair or smudges!"
"I had already heard that they are terrible on shipping so I had low expectations for that. Each part arrived randomly, I received no emails on when things were shipped or ability to track it. How does the fur cover arrive before the lovesac? It makes no sense that the sack arrived 1.5 weeks after the cover. The sack is the item that you theoretically have the most of but yet took forever to ship. Since my expectations were low on shipping, I was not too angry.
The product is great, I love it and all my friends who have sat on it, love it too. It embraces you and puts you to sleep, even when you have no desire to sleep. Will I buy another one......absolutely, but will keep my low expectations for shipping. Do I suggest others to buy one, absolutely. Remember low expectations on shipping."
"love the design, assembly, concepts. best couch ever owned. worth it "
"Had zero issues with love sac!
"
"No complaints, the best thing that has happened to my life, feel like I'm on a cloud ! "
"They have the best customer service I've ever encountered. My taste is unique, and my constraints are tight but they continue to exceed my expectations. Yes, they're not cheap... but that's because they have impeccable quality worth every cent you spend. I promise you'll never ever need to buy another couch if you buy a Lovesac. You'll fall apart before it ever does. That's a fact. And what's even better is that someone from your local store will check in once or twice after your purchase to make sure you're still loving it. If you're not, they will work diligently to fix your issue. I really can't say anything bad about them. They're an example of what every retailer should strive to be."
"Wonderful experience from beginning to end! I absolutely love my decision to get my LOVESAC!!"
"The product is overall pretty good, but it took a while to setup. It was a very tight fit and took me about 6 hours to assemble a 3 seat couch and 2 seat love seat.
The product was comfortable after a few weeks, at first it was much too firm but has definitely improved over time.
"
"I had taken advantage of a promo for a free seat and side. The my came in fairly quickly. A week later I ended up receiving someone else's entire couch set. I notified my local LoveSac store and someone came by and relabeled all the packages. Minor inconvenience, I was ending up being given a set of covers for my free seat and side out of the whole deal. And it's a nice piece!"
"The representative was very helpful and assisted us select the right covers."
"Great customer service. Delivered before the expected date. Very easy to track with FedEx. Comfortable and pretty easy to assemble!"
"I was excited about purchasing a Lovesac and had so much fun picking it all out. However, I'm a few months into ownership and have been disappointed by the quality. The couch always looks sunken in, sloppy and needs constant fluffing and washing. Sad to have sent such a pretty penny on this, however I do like the configuration flexibility. "
"Lovesac is overall amazing!!"