"I have the Big one, it's lumpy and almost impossible to fluff up and break up the foam. I've tried ever YouTube suggestion, lumpy and 1400 bad investment. I also purchased the travel compression nag which is garbage as there are only 4 straps and it should have at least 8 to compress the foam since you no longer sell any options to suck the air out if it making it near impossible to transport if6 move."
"In the stock pillowsac photo the rocker frame is shown making it appear included. It is not. Very disappointing."
"Was missing a cover from my order, customer service sent me a whole new set for free. Also broke a little leg during assembly, and they immediately sent a new one when I asked. Overall great experience, excellent couch."
"I have always had wonderful experiences with Lovesac. Their staff is incredibly patient and knowledgeable about their products. My Lovesac has been my best purchase I've made! "
"I really do love the sectionals...BUT...
The pieces are very heavy-
The covers are very difficult to put on and due to this fact I was unable to get them to cover the units properly.
Damien did offer to come over and help. I still might take him up on this.
The covers wash and drip dry BEAUTIFULLY!!!!
"
"I love being creative with furniture. Lovesac helps me change it up all the time. Sactionals are Legos for adults."
"Love it so much! Didnt have any problems with setting it up."
"i love it! should have better unboxing instructions tho!"
"The order process was smooth and easy. The free shipping was nice and the cover will hold the Pillow Sac tight enough to fit in my trunk easily. It is everything I expected and needed."
"Packaging, comfort, etc. all wonderful. Product was on backorder, but I love, love, love it."
"I did my homework before buying my sactional. There were a lot of bad reviews on the delivery time, set up and more. However, I had a great experience! They gave me a 10 day delivery period, but the couch came about a week early, which was great. The set up is definitely not for the faint of heart. I had 3 cushions and four sides and it took me about 1.5 - 2 hrs to set up, but again, I had done my homework and expected this. I just turned on a movie while putting everything together. If you have a much larger couch or are not in great shape, you may want to pay the extra $150 to have someone set it up for you. In terms of comfort, I really like the sactional. I wish I could of afforded the LoveSoft filling, but the standard has worked great. I've had the couch for about 3 months and haven't had to wash it yet, so I can't comment on that process. However everything else is thumbs up!"
"Excellent product. Great warranty."
"Fast trustworthy experience! Would buy again in future!"
"I was dissapointed with the lack of info!"
"Our "lego couch" was delivered in the rain/snow and it left blue marks all over the place. Unpacking was easy enough. There was damage to one piece which Lovesac replaced very quickly. A few of our accessories were on backorder but they were shipped several weeks before the backorder date. There was some confusion about a YouDrink but that, too, was resolved rather quickly. We are still breaking in the cushions but all in all, we like our new sactional. "