"We had a very friendly experience in the store at Fashion Place Mall in Murray UT. We came on a great day with an awesome sale and we received a very comfortable cover for our lovesac for free. The only reason I did not give it a five star rating was because we were not kept up to date on the shipping process. We thought we could pick it up in the store, but we learned it had to be shipped to our house. After we left we waited about a month for it to arrive, which isn't long, but we didn't receive emails or any update on when it would arrive. That is the only thing we would like to change about our experience. Overall we love our lovesac, it's great for our kids!
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"The color was perfect. Cushions are firm and comfortable. The best part is how we'll spills clean up!"
"Such great customer service and helped me with everything I needed. "
"Our entire experience with Lovesac was fantastic... From their website, to the wonderful staff at the Danbury CT store who field millions of questions from us pre and post sale, to the delivery of the product, ease of set up (except those seat cushion covers ugh), and lastly, fantastic quality and comfort. Not to mention the modularity... Which was one of the #1 reasons that drew us to Lovesac. "
"Had trouble finding a way to shrink the Lovesac until the FAQ. Looked in Accesories, but wasn't able to find how it was categorized"
"Love the couch but still missing some pieces. When we received our order we were missing a back, 2 clamps and one of the locking feet. Although we contacted the store we did not hear back. I sent an email to the realperson@lovesac email address today about it. Thank you."
"Thought I would need a couch but NOPE the big one is the greatest thing AND SOME!!!! "
" It breaks my heart to not be able to give Love SAC a 5 star rating, however, I try to be 100% fair & honest in my product / service etc reviews. The only issue we had, was our shipment of covers for our newly purchased sactional arrived, and it was the wrong covers. That being said, I immediately called the Alderwood Mall store, where we had made our purchase & they very swiftly & professionally began to correct the situation. From ensuring our correct covers were,indeed, on the way,arranging for the wrong box to be picked back up & even arranged it so that we could pick up our correct covers in store, ensuring we would receive them faster then if we waited for them to ship to our home. As for our sactional itself? We couldn't be happier with it!! We LOVE OUR SACTIONAL!! The ladies that work at the Alderwood Mall\Lynnwood store are amazing! So nice, so helpful, very knowledgeable, neat,tidy professional appearance, and made the whole experience enjoyable. We are definitely customers for life, we will recommend our friends, family, Co workers etc to shop at LOVE SAC, ALDERWOOD MALL, LYNNWOOD WA STORE!!
Eric Stowell & Wendy"
"I just moved into a new house. I have a lot of hand-me-down furniture; however, I went out and bought a lovesac. It is my favorite thing to sit on (pillow sac). I also like that they have so many cover options I was able to match the colors in my living room. Guests always question why I got it until they sit on. Definitely worth buying it during a sale!"
"Everything was delivered on time, the product is outstanding"
"I have had the new sactional for a couple of months now. It took some time to put everything together, but it all went together really smoothly. I probably should have referenced the layout on the website when putting it together though, because some of the foot holders on the floor are showing and I still need to fix it.
So far though the couch has been fantastic! It is really comfortable and I love the removable cushions. We got the tan combed chenille fabric which looks great! The only negative I have found so far is that dog hair seems to stick to it. I have been trying to keep our four legged friends off of it, but they do what they want when we aren't home. "
"The furniture was delivered when promised. Customer service was great. People at Christians mall were friendly and courteous. "
"Delivered on time. No problems "
"After waiting over 10 weeks for the sofa, and being lied to at the store regarding the end date of the sale, I was just informed that I am not on the delivery list, which was scheduled two weeks ago. I will never order from here again."
"Soooooo comfy, buy one now and change your life!"