"Bought a leather, carpet caster Steelcase Leap V2 chair for half price. Made a mistake in setting it up, but Madison immediately sent complete instruction so I could correct it. The chair is superb!—way ahead of anything else I've tried. I'm an editor, and it has spared me untold agonies of back pain from long hours at the desk. I highly recommend this chair and this seller."
"I see a lot of horrible ratings here but I took a risk and placed an order anyway...the confirmation and delivery did not meet SLA's but I stayed on top of it so they were only behind processing one or two days. Still, I was nervous. In the end, I got my stuff and it was all fine."
"I have purchased three different orders thru madison seating. All the items were shipped as per the order. condition of the chairs were excellent- like brand new. prices were the lowest of any other online retailer. customer service was very good. I would buy from madison seating again and recommend madison seating to anyone."
"Had a great experience. Chair was exactly as I ordered and it came quickly."
"I highly recommend Madison Seating. My office chair arrived on time and in exceptional condition. I am very happy with this product, price was the best, delivery was without incident. Thank you!"
"I ordered Haworth X99 Task Chair. 10 days later no contact, no chair. I called them and the chair is not in stock. Credit card was not charged, but this is not cool - they still show that chair "in stock". Basically, bait and switch - they tried to sell me other chairs over the phone. Forget it."
"Returning a chair through no fault at all of the manufacturer. However the experience with Madison Seating is one I will never forget, or experience again, as I will never buy from them again. Timeliness is aweful, their automated customer service system is less than helpful and getting online shipment status information was next to impossible to obtain. Cancelling an order after a lengthy wait with no status at all resulted in them shipping it the next day after it was cancelled, and then expecting me to pay the return shipping fees as they don't do return shipments. Didn't find that out until later when dealing the personal customer service individual after the fact whom was even less helpful because they didn't even know their own return policy details. Overall I'd say they were the worst online experience I've had to date. Won't be making that same mistake a second time."
"I highly recommend Madison Seating. My office chair arrived on time and in exceptional condition. The customer service department answered all of my questions and , in fact, followed up to be sure I was completely satisfied. I would definitely buy from Madison Seating again."
"Order a Sofa set over 14 weeks no delivery no info, contact many times no answer, very bad company to do business with. PLEASE ALERT! ALERT! ALERT! "
"I had a fine experience dealing with Madison. I looked extensively for a decent price on my office chair and Madison Seating beat competitor pricing by $60 even after shipping."
"Madison Seating offered a full selection of this well-known and reputed product, at the best prices. Service was excellent."
"This place is such a SCAM! They take your money but won't ship your product, then won't refund your money. I read reviews online and there were a lot of bad then followed but "good" now that I go back to where I saw them it is very staged. It looks like Maddison seating themselves would go in and give great reviews mimicking an order that was complained about. I do not even have the product they sent me and they still have my money. It has been at least 3 months and have put a dispute with credit card company. Customer service is a joke. No one knows who is doing what. One person will give one set of information and when you call again another person will say "well I don't know why they gave you that information, it's wrong" They are RUDE. I was told by one Rep. "You are the only person I've encountered who doesn't understand" when an issue came up. Who talks to their customers like that... Oh wait yea Maddison Furniture staff. I will make sure every web site has my review on them."
"My experience with Madison Seating was just great. I found unique counter height bar stools I'd been searching for for a long time. I ordered the Sunpan Modern Shinto stools. I was told they would be delivered in 10 days, and yes, they arrived exactly 10 days later. Once assembled, they exceeded my expectations. They are heavy, sturdy and very stylish! A great value for the price and free shipping as well. I would order from Madison Seating again."
"Complete con artists here. I ordered 2 chairs during a free shipping promo and had them shipped to HI where I live, which their site let me do. Days later they tell me they do not ship to HI (yet their site let me pick it and showed "Free Shipping!" when I did). A few emails of them telling me it was a mistake didn't help.
Then the sale ended and the chair price dropped by $270! Their site then said shipping to HI would be $350, a difference of $80...meaning, their mistake would have only cost them $80 to correct but "Susan" who listed herself as a "Supervisor" on her email said they canceled my order and can't ship to HI. I called Susan and after she yelled and screamed at me on the phone without letting me talk I asked to talk to her manager and she said (after pausing a lot) that she didn't have one and she was the owner of the company.
Right... supervisor of the call center or owner? Which is it? She wouldn't stop yelling at me and calling me names because I said I'd report her shady business to the BBB. I'd stay away from this place...even if you don't care about their crap service the fact that all they do is raise prices to have a free shipping sale should be enough. Total rip off here."
"What a reat shopping experience! Madison seating's website was easy to navigate, and easy to order. Once ordered they kept me updated on the order process and delivery date. My chair arrived on the date promised. I would definately purchase from Madison Seating again and would highly recommend this company to everybod. "