"I have been shopping online since the mid 1990's and I have never written a review. Magic Micro's products and service are so excellent, I had to take a moment to commend them.

I am a freelance programmer, so my systems are incredibly important. Not only does Magic Micro provide excellent systems at great prices, but they back up their products.

I purchased this system in September of 2008. Last month the power supply blew. I contacted Magic Micro and within hours they had issued an RMA and instructions on how to return it for replacement.

I will never go anywhere else to buy my systems again!

Thanks Magic Micro!"

"I've been nothing but happy with my order from MagicMicro. Their prices are great and they moved my order through quickly. The computer was a barebones, but what they had installed was neat and professional.
Initially, they actually sent the computer with the wrong motherboard (a lower model than I had selected). I wrote them about it at 11 PM and I received a call from them first thing the following morning. They were very apologetic, and actually offered to upgrade me to a better motherboard than I had initially selected at no additional cost. They sent it out to me that day with return postage paid for me to send back the first motherboard.
I will definitely be ordering from them again."

"I almost never write reviews for any kind of product, but considering the reviews that I had read before my purchase were a big factor in deciding to buy from this company, I figured I should. I have to say that this is one of the best and most helpful companies I have ever worked with, especially with a purchase this big. I was looking to build a really nice, top of the line, gaming rig that would last me for years. I sent my concerns with some of the negative reviews as well as my original build to the sales department before buying. A sales rep got back to me immediately (not an automated email) and put my concerns at ease and told me that the build I had would not be good and would fail within a month and also told me why this would happen. I asked for his help and told him what I needed, and he immediately proceeded to send me three completely separate builds based on what I said. He didn't have to do that, but he could recognize that I was struggling with my decision. I ordered my computer on May 12th. It shipped May 15th. I got it on May 19th. Everything that I ordered was perfect and they even gave me the manuals and software for every part that is in the computer as well as a ton of extra cables and adapters that I may need in the future. I have already recommended this company to anyone who will listen and will continue to do all my computer related purchases with them. Thank you very much Magic Micro and your awesome sales and manufacturing department."

"I am very pleased with everything about MagicMicro: its merchandise, pre-sale assistance, online purchasing, post-sales assistance, and customer support. A problem with my computer's power supply was handled graciously and expeditiously. I wish every retailer I dealt with were as customer driven as MM!"

"My experience was good. The device showed up put together with cables tied down and the DVD drives unplugged as described in the well marked insert. The system powered up well and I load the OS easily. They forgot to include a floppy drive I had ordered and shipped it out at no expense after a couple emails. THe molex cables were tied a bit tight and I made a mistake in loading an old hard drive that led to a short, but not their mistake.

Pleased with my system. It was well worth the $150 I paid over seperate parts at minimum prices to get it all put together and tested before shipping to me.
Two months in and I would buy here again"

"Website layout and custom additions were a breeze to get through. The order was built and shipped extremely fast. The workmanship inside the PC was excellent and the system runs flawlessly. The price was exceptional! A++++ in my book."

"Complaints were posted on the site because nothing was done to make sure we had a working computer. When it was all said and done, neither computer sent to us worked. That is the facts. They claim to sell computers, and when I purchased it off of them, I was under the impression that it would work. But I guess it was too much to ask to receive a working machine lol. Me and my husband both spoke with these people on many occasions (phone records to show this) and there was tons of interest talking with them because we wanted what we paid for, and that was a working machine. Why would we show little interest in speaking with them when we spent over $1,700 PLUS on a computer and it was not working? Would you (general you) show little interest in speaking with the company that sent you not only one but two dud computers after spending that much money? That comment really makes me laugh lol. When I contacted them from the begining, they had us sit down and take things out and put them back in, re wire things. Then they even wanted to send us a disk (which did not come for over a week later) to put into our computer to see if that would fix it. At that point, we had enough of fighting to get a working computer and decided to send it back for a refund. My husband knew that it was not the issue, but did what they said because he wanted to believe in this company and wanted to go to a company that offered 3 year warrenty. He was going to build his own from the begining and decided to go with Magic Micro because of the warrenty and because of the customer service. We have purchased from Dell in the years past. He thought about building his own, but did not want to hassle with it and only has a year warrenty on all his parts. But the after fighting with this compnay as much as we did, I told him to look into how much the parts would be to build the SAME computer and we will decide from there what we will do. We had to make the choice in keeping this computer and fight with these people and being scared that in the future we would have this fight if anything was to happen again after this problem was finally fixed, if it was going to be fixed at all, OR spending less money and not have to have the hassle of these people but not have the long warrenty. If they would have fixed the computer from the very begining and not did what they did we would have been happy to eat the extra $500 bucks that it cost to buy this computer from Magic Micro. But that was only if they shown us that their customer service was good and respectful. But they did not do this. I spoke with this man a few times, I do not let people go easy like my husband does. And I have to say, he was very rude and would not let me get a full sentance out before he was cutting me off. He wanted to have the last word in so he could pacify me with his lame excuses. I was not having it, and I said to him on many occasions to stop interupting me. He did not like that I was not letting him walk all over me. Maybe some of his customers all it, but I do not.

They recieved this computer back, as stated above, it did not work out of the box the second time. So the spyware excuse does not fly. If it was spyware, they sent it to us with spyware in the system. As stated above, I contacted them to see about my refund and such. They explained to me about the windows sticker, the next day I contacted them saying I would buy it. I was told that it would be another three days for the refund because It was still being checked. So I finally sent them an email telling them that I was going to contact the BBB because of what was going on. So not after a half hour after sending that email, I get a phone call. He tells me that he is charging us 15% restocking fee because I was "threatening" him by telling him that I was going to call the BBB. I told him that he can not do that. So he then changes it to he was charging me 15% because I was not giving him time to check the system. His own RMA states we get our refune within three days, it was then past THEIR three days. So when we were done arguing over him going back on his own RMA, and not doing things according to his RMA, he states to me that he was going to return the money minus the money for the windows disk. And then made this comment to me "WE WERE NOT EVEN GOING TO CHECK YOUR MACHINE AND WE WERE GOING TO JUST RETURN YOUR MONEY. YOUR MACHINE IS SITTING BACK THERE AND HAS NOT EVEN BEEN LOOKED AT". My jaw dropped. So you tell me you are charging me 15% because I am not giving you time to look over the machine and then tell me that you were not even going to look at it at all and you never even looked at it yet?


Yes, I contacted BBB. Not because I wanted something of value from anyone. By this time I had my refund. I contacted the BBB because I wanted other buyers to beware. My complaints were legitimate. That is why I have posted so many reviews, because I do not want others to get suckered in like we did. If I can save one person from dealing with what we had to, I feel like I have done something right. I even told family not to go there after origionally telling them to before this happened. I want who ever is reading this to trust us when we say what we say. If anyone has any questions or wants to see phone records and emails, I can do that. Just email me at ****@****. I have records of everything. I am not doing this to be mean. I do not get off on ripping companies apart. I only do this when I feel as though I have been wronged.

"

"Two thumbs up for MagicMicro. I got everything I ordered, it arrived quickly, everything worked great! MagicMicro had the best prices and a good selection. I'd use them again, and recommend them to friends.

UPDATE 12/1/08: A couple of days after I posted the above review my power supply blew. When I went to the Magic Micro customer support webpage there were 2 choices to contact their customer support: snail mail or using their online email. No phone number. I sent an email, and got an automatic message saying allow them 24 hours to reply. I waited 48 hours, and sent another email. It's been over a week now, and no reply. I went to a local computer shop, purchased a power supply, and installed it myself. So everything is working now, but no customer support from Magic Micro is really annoying. I guess they aren't as good of a deal as I thought. What I learned: never buy from anyone who's afraid to have a 1-800 customer support number.

UPDATE 12/17/2008: I was contacted after they saw my review here. I had used their online email form, as they do not provide an actual email address to use my own email account. They offered to refund me $20 if I would ship the defective power supply back to them.
"

"I was looking to build a custom computer for home recording purposes and found the right people - they had every part I was looking for that I couldn't quite get from Tiger Direct - it was all put together perfectly and they even called me when I had switched out the MB with an upgrade ASUS that did not have a video card to make sure that I was covered. They even called to double check my shipping address. Took exactly 8 days from order to unpacking. Played rock in Ohio for many years and was never let down by the ppl I'd met there and still haven't been - Thanks!

EB"

"Over a week after I got my computer, and its working like a dream. Its a modified Magic 1355 SLI Extreme, and besides problems with Windows Vista (which is no fault of Magic Micro's), I am completely satisfied so far."

"GREAT RE-SELLER FAST SHIPPING BOUGHT THOUSANDS OF DOLLARS IN COMPUTERS OFF THEM NEVER GAVE ME A PROBLEM AND ALWAYS SHIPPED ON TIME, GREAT TECH-SUPPORT,GREAT CUSTOMER SERVICE. VERRY HIGHLY RECOMMANDED."

"I am very pleased with the product and service provided by your company."

"Edit:
1) I still have my 3 emails from MM, with the working business contact telephone number.

2) I received no other emails.

3) It took them ten days to respond to this review. Judge for yourself."

"I ordered a barebones system from this company as all the recent reviews had been positive ones, I thought they had cleaned up their act. They haven't. The computer arrived all packed up nice and neat with the RAM just loosely inside the computer, banging around, which I chalked up to rough shipping. After hooking everything up I started the system which ran for about 15 minutes then completely locked up. I looked in my BIOS and found it was overheating so I bought a larger more powerful heat sink and installed that, still would only work for 15 minutes and lock up. I was told it may be a video card problem so I took out the "GEForce" video card I bought and low and behold, it was NOT and Nvidia GEForce !! I was some 3'rd party I have never heard of. When I called customer service they told me that NVidia does not make video cards, I asked why I had been able to purchase one at a store and the man got very loud and rude and told me I didn't know what I was talking about and that they would not give me a refund. He offered that I could pay to ship it back and they would look at it and try to fix it but after reading all the reviews on this site and complaints.com it is not worth my time. I would strongly recommend not using this company as their customer service is RUDE and LOUD and LIES and they sell 3'rd party graphics cards as high end NVidia cards.


Edit:
3 hours after this review was submitted I received a voice mail from this company saying " we received the review you posted so now instead of helping you, we have to deal with this"
Apparently "customer service" is not exactly high on their priority list.

Edit:
1 day after I posted this review, which is quite similar to other reviews listed here, the company contacted me via e-mail and said that even though the system was "way over the 30 days" covered in the money back guarantee, they would honor the guarantee and give me my money back if I retracted this review. Since I already bought the exact same barebones system from Tigerdirect.com and have been using it for 2 weeks with no problems ( the new system also did not include a hard-drive, or peripherals and came with an actual NVidia GEForce graphics card ) and I no longer want to deal with this company, I did not accept the offer. I feel it is much more important for other people to know what they are getting into with this company. I only wonder how many bad reviews have been retracted due to a refund. "

"Received computer promptly. This is my second order from them, no problems ,no complaints. I will buy all my computers from magic micro, just think, where can you find ENGLISH SPEAKING americans answering the phone at customer service! Their prices are resonable for most things, the best thing is all the bios' are unlocked so overclock away. I'm running an E8400 @ 3.8 no problems, anyways thanks again magic micro,I will be ordering again soon,"