ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.57/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.85/5
Customer service:
3.55/5
Return/Replacement policy:
3.28/5

Verified Master Tool Repair Shopper
Verified
5/5

2020-04-29

Tuff-2

"VERY HELP FULL and great information about my problem"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified Master Tool Repair Shopper
Verified
5/5

2020-04-27

Discontinued Parts!

"Two of the parts I ordered are discontinued from OEM. Fortuanatly I was able to buy them from Mastertoolrepair."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
3/5

2020-04-27

Higher than average prices, shipping too expensive

"I'd have purchased the part I needed from another vendor, but it appears this vendor had it in stock when others didn't, so kudos for that. The actual part price was about 10% more here than elsewhere ($38), but the shipping added another 25% ($10.54) to the actual cost of the part.

So all in, even compared with shipping costs from other vendors, actual, delivered price here was about 20% more than other options. But that's the price you pay when stocks are low elsewhere.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-04-28
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We are not the cheapest option out there, neither are we the most expensive. We try to be competitive in our pricing, however, and continuously attempt to negotiate better shipping rates with our carriers. We appreciate your honest feedback and your business.”


Verified
5/5

2020-04-27

Davey bab

"Easy belt measurement fitment!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-04-28
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We try to give you the information you need to find the correct parts. Thank you for ordering with MTR and for the positive review!”


Verified
5/5

2020-04-27

"Will not know until part is recvd..
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-04-28
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for the 5 stars! This is just a cursory review regarding your experience on our website. We appreciate it!”


Verified
5/5

2020-04-27

Love being an air-head!

"Quick,easy and fast!......."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-04-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“That's our goal...thank you so much for the 5 stars!”


Verified
5/5

2020-04-26

extremely satisfied

"Always able to find what I need. Easy to navigate site and order."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-04-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate the great compliments! Stay safe and sane out there!”


Verified
5/5

2020-04-25

quick &easy

"had the part i was looking for "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-04-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“That's what we're here for, so you can repair your equipment. That's one less piece of junk in the landfill. Thank you for choosing MTR to order with!”


Verified
5/5

2020-04-25

"Easy site to navigate. Quick order. CC"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-04-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you so much for giving us your business! We appreciate it more than you know.”


Verified
5/5

2020-04-25

"easy to find your parts no brainer"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-04-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We make our site extremely easy and intuitive for our customers. We appreciate your 5 star review!”


Verified
5/5

2020-04-25

Right parts for the right price

"I feel good that I was able to find the exact right part for my air compressor."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-04-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you very much for giving MTR your business, we sincerely appreciate it...especially in this difficult time for small business!”


Verified
4/5

2020-04-24

"1st time use. For some reason when I got to checkout, it locked up and I had to go completely out of website and come back in. It worked fine the 2nd time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-04-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad you were finally able to place the order. Thank you so much for persisting and ordering with MTR!”


Verified
3/5

2020-04-24

"Not happy to have to buy parts for my compressor"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-04-24
A rep from Master Tool Repair, Master Tool Repair, has responded:

“But since you do have to buy parts, we're glad we could be your parts supplier. Thank you!”


Verified Master Tool Repair Shopper
Verified
5/5

2020-04-24

"done with ease --could find what i wanted easily while other sites i gave up on"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2020-04-24

DT on the go

"Easy search menu to locate exact part needed in no time flat. Quick and easy checkout and got a bonus part for free. TWITA!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-04-24
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We do what we can, so thank you for your business and for the 5 star review!”