"Nice web site fast and well organized"
"Shipping was a little high but yall had the part I needed."
"It would be a lot easier if a person could check out as a guest and not have to set-up an account, because this is probably a one-time purchase and probably won't remember the account info if I ever order from you again, which will make future orders difficult. Just saying!"
"easy to find items needed"
"My order was done on-line. Process was easy enough."
“Thank you for giving a small business YOUR business, and for the 5 star review! We appreciate it now more than ever.”
"it was a little hard to change quantity once you selected it"
“We have updated our checkout so that it is now bulletproof, so adjusting quantities should be very intuitive and simple. We're sorry if you had trouble doing so on our site. We thank you for the feedback and for your business!”
"got the parts now its time to make the repairs. "
“We're so glad we could supply you the parts, and thank you for giving MTR your business and a 5 star review!”
"The website was designed in a easily navigational site. "
“Thank you for the compliment on our website! We've put countless hours into the design and checkout to ensure it's very fast, intuitive and simple so that it's easy for you to find the parts you need and checkout fast. We appreciate you!”
"Easy to find and easy to look at picture "
“We try our best to have accurate photos and descriptions of items we sell, to make your life easier. Thank you so much for giving us your business and for the 5 star review!”
"Great opportunity to see the part "
“Thank you so much for shopping with MTR!”
"I originally ordered 2 mufflers and 2 air hoses. Then upon checkout it asked for free shipping and doubled my order. What am I going to do with 4 mufflers. I'm not going into the air compressor muffler business. I changed to 1 thinking it would double it to 2 and give me free shipping but no dice. Had to pay and now have to wait"
“Thank you for giving MTR your business and for the 5 star review! We try our best to make our website intuitive and simple. If you have any questions at all, please call us or email us and we'll assist you ASAP.”
"Very easy to find the parts that I needed on your web site. "
“We've spent countless hours on our site making sure that finding your parts and ordering them is as easy as can be. Thank you for your compliments and for the 5 star review!”
"Experience was fine, but too high priced "
“We thank you for your honest feedback and for shopping with MTR! We are constantly trying to negotiate better pricing, and we are competitive on the parts we sell. Our cost through some manufacturers, however, is already priced high and to make a profit, we must mark it up. It really depends on the pricing set by the manufacturer. Thanks again for your order!”
"The online web sitesite was fast and they made sure it fit my compressor I'm very happy with the results"
“We thank you so much for the positive review and for giving MTR your business! It's appreciated even more in these strange times.”
"Need to be more descriptive on you promotions. (Example) Husky combination Brad/Staple Gun $5.00 on purchases of $50 and more. (Not true) this promotion will not work if there is a discounted item in the cart.
Next issue with the cart, once the item is in the cart you cannot click on that item and go back and double check any specs on that item. "
“We are sorry you experienced some trouble in checkout and we are looking into these issues ASAP. We made some major improvements to checkout but inevitably there will be some bugs. We appreciate your honesty and feedback!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We've put countless hours into making our website simple, intuitive and fast. Thank you for the compliments and for the 5 star rating! Stay safe out there.”