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Product & services pricing
3.57/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.85/5
Customer service:
3.55/5
Return/Replacement policy:
3.28/5

Verified
4/5

2020-04-03

TIME WILL TELL IF THE PART WORKS AS EXPECTED???

"I hope it is a good experience. Won't know till I get the part and install it."

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Rep reply posted 2020-04-06
A rep from Master Tool Repair, Master Tool Repair, has responded:

“This is just a cursory review regarding your experience on our site. Thank you for the 4 stars and for choosing MTR to order you parts with! Be safe out there.”


Verified
5/5

2020-04-03

Very quick and concise response

"Just thought the shipping charge was a little high on very small and light part."

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Rep reply posted 2020-04-06
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We try to offer competitive shipping costs across the board. We don't make any profits on shipping cost(s), we only break even. Thank you for the positive review and for giving MTR your business!”


Verified
5/5

2020-04-02

"Easy website to navigate, extremely fair shipping cost"

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Rep reply posted 2020-04-03
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate the compliments on our website! We do our best to make it as easy for you to find the parts you need, and checkout fast, so you can get back to your life. Stay safe out there!”


Verified
5/5

2020-04-02

Yall got parts for my 30 + year old air compressor

"Helpful with information on finding parts for my compressor, much cheaper than buying a new one.Thank you very much."

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Rep reply posted 2020-04-03
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're so glad we saved you from junking your old compressor! That makes us feel great and is one less unit in the landfill. Thank you for the great review!”


Verified
4/5

2020-04-02

Manifold

"Manifold was easy to find just a little high on the price. "

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Rep reply posted 2020-04-02
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We try to offer very competitive pricing but some our cost on parts from some manufacturers are already high to begin with, and to make a profit, we obviously need to increase our cost. We're always trying to negotiate pricing, however. Thank you so much for your business!”


Verified
5/5

2020-04-01

They have what you need!

"Glad to find the part. This is the last location I can seem to find it in the country. "

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Rep reply posted 2020-04-02
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We have a lot of hard to find and obsolete parts at MTR. We're glad you found us and we greatly appreciate the 5 stars! Stay safe out there!”


Verified
5/5

2020-04-01

Awesome Service and response time answering my questions

"Taylor answered all my questions! She was extremely knowledgeable, and professional which resulted in solving my issue in a short amount of time. "

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Rep reply posted 2020-04-01
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We are very glad to hear that Taylor answered all of your questions, and we will certainly pass this along to her! Thank you so much for the positive review, we greatly appreciate it during these trying times.”


Verified
5/5

2020-04-01

"great had the parts i needed"

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Rep reply posted 2020-04-01
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for shopping with MTR, we especially appreciate it during these sparse times!”


Verified Master Tool Repair Shopper
Verified
5/5

2020-03-31

"Thanks for all of your help"

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Verified Master Tool Repair Shopper
Verified
3/5

2020-03-30

"I will make a review when my order comes in and Its right. "

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Verified
4/5

2020-03-28

Desparate Repair

"Well, I can only find replacement parts on this website.
Better than buying a new unit, since the old one has been so reliable.
"

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Rep reply posted 2020-03-30
A rep from Master Tool Repair, Master Tool Repair, has responded:

“It's great to hear you found the parts you needed on our site. Thank you for shopping with MTR and for taking the time out to review!”


Verified Master Tool Repair Shopper
Verified
5/5

2020-03-27

"Great and easy to use website!"

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Verified
5/5

2020-03-27

Hard to find parts

"I've had a lot of trouble locating a manifold for a Craftsman compressor, and you have it in stock and at a very fair price"

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Rep reply posted 2020-03-30
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate the kind remarks and the 5 stars! We're glad we had the parts you needed. Stay safe out there, and thank you!”


Verified
5/5

2020-03-27

Great Service

"Great to have a place where you can order parts without having to buy a new unit."

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Rep reply posted 2020-03-30
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We try to offer the most air compressor parts at competitive prices so you don't have to junk your equipment. It feels good to repair things, and that's one less item in the landfill. Thank you so much for ordering with us!”


Verified
5/5

2020-03-27

Quick and easy

"Ordering was easy........"

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Rep reply posted 2020-03-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“That's our goal. Thank you for the 5 star review!”