ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.57/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.85/5
Customer service:
3.55/5
Return/Replacement policy:
3.28/5

Verified
4/5

2020-02-06

What I hoped 4

"Wish I could give 4.8 stars. I dont like 5 stars because there is allways room to improve.LL&P"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-02-07
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We absolutely agree, there is always room to improve. We like your logic but appreciate the positive review and the fact that you chose MTR to order your parts from!”


Verified
5/5

2020-02-05

"My air compressor can now breathe easier with a new filter!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-02-05
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad to hear it! We sincerely appreciate your finding MTR and giving us your business, and the 5 star review!”


Verified
4/5

2020-02-02

Hope it fixed the problem

"I bought a check valve for my old compressor. I don't expect any other problems, so I don't expect to be shopping here any time soon."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-02-03
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're just glad you did shop with us! If it's parts for an air compressor, we'll probably have it. Thank you for finding us and we hope you get your air compressor back up and running . Thank you!”


Verified
5/5

2020-01-30

"So glad they had my part!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-01-31
A rep from Master Tool Repair, Master Tool Repair, has responded:

“And we're glad you found us! We hope to see you again the next time you need parts for your air compressor. Thank you so much for the business!”


Verified
4/5

2020-01-29

Easy to order whats needed

"Good prices, kinda pricey shipping"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-01-31
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We try to negotiate new shipping rates constantly, but shipping costs continuously rise, unfortunately. Thank you for shopping with MTR and for the positive review!”


Verified
4/5

2020-01-29

they had the part

"i would rather have had the pressure switch itself, would have been less money."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-01-30
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for the business and for the 4 star review! If a manufacturer only sell an assembly, that's the only way we can offer it. If we can sell the individual component by itself, we will. In this case, it's only sold as an assembly. Thanks again for your order!”


Verified
2/5

2020-01-28

Website needs to show clear pictures of parts.

"Can't get clear picture of switch to see what parts come with it. Shipping is pricey and I may have to order 2-4 times depending on parts I need. Info is terrible and I need my compressor working. Also had to open a account just to checkout. Only reason I would shop here is they are the only CAT part dealer I could find. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-01-29
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We understand your qualms about photos, we are constantly trying to add photos to our website. With 300,000+ skus, that can be difficult. Also, we don't make any $ on shipping. We're not Amazon so we can't afford to be competitive with their rates. We do NOT make any profit from shipping, we only break even (if that). Shipping costs to us are always increasing. We pride ourselves on our helpful technical info (we have a whole section on our site and YouTube videos) and product knowledge. If you have questions or concerns, simply call in and speak with a rep. Thank you for your order!”


Verified
5/5

2020-01-27

"Quick and easy. Called tech and the information was very helpful."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-01-28
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for the compliments and for the 5 star review! We try our best, it's great to see we succeeded.”


Verified
4/5

2020-01-27

When it's broke you gotta fix it.

"went fast.....……………………………………………………………………………………………………………."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-01-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Woo hoo! Go us!”


Verified
5/5

2020-01-27

Verified, Legit, parts order service!

"I needed parts for a Rolair Compressor. Not many box stores carry these things anymore, so I resorted to online sourcing. You can't really tell who is legit and who isn't online. So I took a chance and I'm glad I did! MTR(Master Tool Repair) is a legit source for parts. Orders can sometimes be quick and sometimes take a while to come, depending on what's in stock. This is no shocker, this is how it's works in the industrial parts order world. Very good customer service, just have to reach out to them. Definitely making more purchases in the future!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-01-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Wow, thank YOU for the great compliments and for the 5 star review! We certainly do try our very best to offer the best selection of air compressor parts, the best service, and a knowledgeable staff to answer your parts questions. After all, we've been at this for a long time. Again, we greatly appreciate your review and your business!”


Verified
5/5

2020-01-25

"Finally, I found a supplier that has the parts I needed. Very pleased, indeed!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-01-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad to be your air compressor parts supplier! Thank you for giving us your business and for the 5 star review!”


Verified
5/5

2020-01-25

"easy to understand and review"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-01-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“That's our goal. Thank you for the 5 star review and for your order!”


Verified
4/5

2020-01-21

"You seem to have the parts that I have been looking for, not even who sold the thing even could get them!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-01-21
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We sure do try! Fortunately, we have ways of obtaining hard-to-find parts or "obsolete" parts the manufacturer doesn't even offer. If you can repair your equipment it feels good, and is one less thing to throw in the landfill. Thank you!”


Verified
4/5

2020-01-20

Needle in a haystack.

"Lots of parts for my compressor and found what I needed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-01-21
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for taking the time to write a positive review! We appreciate your business and your feedback.”


Verified
4/5

2020-01-16

First visit jitters

"Lots of information. Helpful videos. Parts by model is a nice check for getting the right parts the first time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-01-20
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad you had a great experience on our website! We do try our best to offer up as much information as possible to make life easy on our customers. We appreciate it!”