"I was told I could get a air hose for $.01 but when I added to my cart you wanted me to pay $5,95. So I guess you end to fix your add and don’t say it is this price then charge more for it when you check out glad I caught it before checking out and delegated before.."
"Found a difficult to locate part. Good search capability."
“We've improved our search and are constantly improving the site to make it easy for our customer to find what they need quickly and painlessly. Thank you for the 5 stars!”
"Shipping was a little overpriced. "
“We constantly negotiate better rates with FedEx and USPS, so we're very competitive with our shipping costs. We don't make a profit on shipping, that's not our aim...we just break even. Thank you for the feedback!”
"My first dealing with master tool repair was nothing less than impressive! I purchased a new motor for my compressor, it came in a timely fashion and the plastic fan was damaged ( this motor was a Campbell hausfeld and was drop shipped directly from them) I called to let them know, they simply asked for a photo and contacted the manufacturer for me and let me know that they were sending me out a whole new motor, so in essence I now have a backup motor, they went over and above my expectations, that’s not always easy to find these days, my hat is off to them for still putting the customer first. Thank you so much, Shane "
“Shane, thank you VERY much for the fantastic review and for the 5 stars! We really do try to go above-and-beyond for our customers. One thing that's missing today from a lot of retailers is the Service. We're a small family-operated business and we understand how this can make a difference. Thanks again for ordering with MTR!”
"Very easy to use the site. The schematic helped me identify the parts very easily. "
“We do our very best to make finding the right parts you need very intuitive, simple and fast. Thank you for ordering with MTR!”
"The gasket set I wanted backordered with no release date so CS processed a no-hassle cancellation. Then I looked here for the individual gaskets and found most of them available. Problem solved."
“We try to go above and beyond to help you obtain the parts you need a quickly as possible. We're so glad to hear you found what you needed. Thank you for the 5 stars!”
"Easy to find what I needed"
“You're not wrong! Thank you for the positive review and for giving us your business!”
"very good cant find this part anywhere"
“We're glad you found it at MTR! We try to offer obsolete and hard to find parts so you don't have to throw out your compressor. Thank you for the 5 stars!”
"Always a GREAT Experience!"
“Thank you for coming back to MTR, and thank you for the great compliments!”
"very easy with great online parts schematics
"
“We try to design our website and checkout process to be as easy and simple as possible, so you can get back to your life. We thank you!”
"Suggest you have a way to reset your password if you are are returning customer. I got stuck on that screen and could not use the "Guest" checkout because my email address was already in place. Had to use a different email to get to checkout."
“Thank you for the very valuable feedback. We test our website and checkout process daily to confirm all is working as it should. However, we can always improve. I've inquired about your suggestion with our developer. Thank you once again and thank you for ordering with MTR!”
"Very difficult to select a part, when California Air Tools requires that your company is the source of parts. Could not locate any CAT compressors to cross reference the part I was looking for.....
Catch twenty two with a possible miss-match on the part I ordered.
Could be an unhappy customer because of this.
Chaz in Parts was as helpful as he could be with my problem, and I thank him, pay him well."
“We compensate our CSRs quite well, and we'll pass this along to him! I'm sorry you had trouble locating your parts. We do have every current CAT air compressor model on our site and the parts lists are complete, so you should have easily been able to locate your item. If you have trouble, our CSRs can certainly assist you, as you found with Chaz. Thanks again!”
"Good Company to order from, I am not a compressor Tech. but like to service my own tools. Sorry I did not think to get the Rep's name over the phone but he was Great- he talked me through my first couple of parts orders-- I will definitely use this company again."
“We're very glad to hear you had a great experience with MTR! We train our CSRs to be as knowledgeable as they can be on the parts we sell. I'll pass that along to the team. Thanks again and happy 2020!”
"I tried to order a brass fitting from MTR via phone because I couldn't find the part on your website. Chaz told me to look at a parts list for a newer motor, but the part was still not listed. I emailed back, but never got a reply. I finally had to call CAT, and they showed me where to order the part on the MTR website. So.....I'm trying to give MTR money, and MTR just stops communicating with me? I don't get it. Kudos to CAT for helping me, but for the life of me I don't know why they use MTR as a parts supplier. The entire process took over a month, during which I did not have an air compressor."
“I sincerely apologize for the trouble you experienced on our website and with our customer associate. There must be more to this story because we always do our best to follow through with our customers. However, sometimes correspondences do fall through the cracks and if that happened her, I apologize. This is NOT how we operate. I will check with the sales associates you spoke with to confirm the order of events so it doesn't happen again. Thank you for your valuable feedback!”
"it was great to find the parts I needed to fix my air compressor . Thank you ."
“You're very welcome and we're glad we had the parts you needed! That's one less thing added to the landfill. Have a great 2020!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“If you claimed the promo for the coilhose, it will initially add it to your cart for the SUBTOTAL of $5.95. If you look right underneath of that figure, however, you'll notice a discount of $5.94, which equals $0.01.
Thank you for your order!”