ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.57/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.85/5
Customer service:
3.55/5
Return/Replacement policy:
3.28/5

Verified
5/5

2019-12-17

Had part I needed to fix compressor and price seemed fair.

"Had part I needed to fix my Kobalt compressor and the price with shipping seemed very fair."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2019-12-18
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad you found us so you can repair your equipment and get back to work! We appreciate your business and hop you have a great holiday and New Year's!”


Verified
4/5

2019-12-16

So far so good

"Easy part to find on your websight"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2019-12-17
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad to hear it! Thank you for the compliment as we've put a lot of work into our website to make finding parts easy for our customers. Have a wonderful holiday and New Year's!”


Verified
5/5

2019-12-15

"image of part was sufficient to assure me that I was ordering the correct part"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2019-12-16
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We try our best to constantly upload photos and information that will help you find and order the right parts. Have a wonderful holiday and New Year's, and thank you for the 5 stars!”


Verified
4/5

2019-12-14

"Comprehensive Website. Easy to follow."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2019-12-16
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate your kind words and for choosing MTR to order with. Have a wonderful holiday and New Year's!”


Verified
5/5

2019-12-12

Very comprehensive website and products

"This website was a great tool for me to use to get the exact parts that I needed to fix up an old compressor that I have. If I need anything in the future I will be sure to come back here!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2019-12-13
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate your positive comments and for the 5 stars! We put a ton of work into our site to make sure it's accurate, fast and easy to use. Thank you for coming back to MTR time after time. Have a wonderful holiday and New Year's!”


Verified
5/5

2019-12-12

Always easy to find what's needed

"The info on Master Tool Repair always give me peace of mind that I'm getting the right part"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2019-12-13
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Your comments mean a lot to us. Thank you very much for the 5 stars and your compliments! We work hard to constantly update our website to confirm all information is complete and easy to understand. Have a wonderful holiday and New Year's!”


Verified
4/5

2019-12-11

Very Pro

"The site is very well done and so easy to navigate . I will certainly be back next time I need any parts Thanks "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Pricing of products and services

Rep reply posted 2019-12-11
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're very glad to hear it! We've put a lot of work into our site to make it intuitive, uncluttered and easy to find your parts. Thank you so much for ordering with MTR!”


Verified
5/5

2019-12-10

"I appreciated the simplicity of finding what I needed and placing my order."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2019-12-11
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We do our best to make finding parts on our site fast, easy and intuitive. We're glad we were successfull!”


Verified
5/5

2019-12-08

Easily found what I was looking for!

"Found a replacement compressor for my portable air compressor....and at a great price!

Just what I needed and easy to find!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2019-12-11
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're very glad you found what you needed with MTR! We know compressors, and we're glad to assist you in repairing your equipment so you don't have to toss it in the landfill. Thank you and have a wonderful holiday!”


Verified
3/5

2019-12-08

Kobalt regulator rebuild kit

"Need a rebuild kit for a 26 gallon Kobalt air compressor. We will see if this is the right part. Looks right on the computer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2019-12-11
A rep from Master Tool Repair, Master Tool Repair, has responded:

“If you ordered by your model number, the part(s) should be correct. Thank you for ordering with MTR and have a fantastic holiday!”


Verified
3/5

2019-12-06

Just ordered

"First time customer....we'll see"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2019-12-11
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We'll do everything we can to process and ship your order quickly. Thank you for your order!”


Verified
5/5

2019-12-06

"I couldn't find what I needed at first, so I e-mailed customer service and got a really fast response and found what I needed right away."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2019-12-11
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We are very proud of the service we offer customers. Thank you very much for the compliments and for ordering with us!”


Verified
5/5

2019-12-06

"easy to find parts and get them ordered"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2019-12-06
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We do our best to make life easy for our customers so you can get back to your life. Thank you!”


Verified
5/5

2019-12-05

Got to be one of the best setups for Mechanics/Techs To Parts Shop I've Ever Seen...

"Got to be one of the best setups for Mechanics/Techs To Parts Shop I've Ever Seen..."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2019-12-06
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Wow, thank you for the fantastic compliment! We don't take this for granted and always pushes us harder to offer better service and and easy website to navigate through. Have a wonderful Christmas and New Year's!”


Verified
5/5

2019-12-05

awesome

"Been a while , Always Great Service!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Pricing of products and services
Overall customer service

Rep reply posted 2019-12-06
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad to see you back! We really do try to go above and beyond with our service to our customers. Thank you for the compliment!”