"Quick and easy! Very explanatory. Thanks"
"Was able to find what I needed online and the website was helpful.
Was concerned about the warning about shipping times but called today and was told the warning was outdated and 7 to 10 days would be the actual processing / shipping time."
“Correct, we had the wrong lead time on the website by mistake. We are up and running and are shipping out product quickly with a normal lead time. Thank you so much for your order!”
"Easy to find what I wanted. Friendly website setup."
“We appreciate your feedback and for giving MTR your business. Thank you once again and have a great 2020!”
"I had chatted with one of your representatives on the chat line before I made the purchase. they were very helpful and answered all my questions in a timely manner and very professionally. "
“I'm very glad to hear you had a great experience on our site and with our sales associate. I'll pass this along to the team. We try our best to be as helpful as possible so thank you!”
"Found the part easy enough. Ordering was easy. Now lets see if it gets here and what it is."
“We appreciate you giving us your business! We'll process your order ASAP and if there is any delay in obtaining your parts, we'll notify you of this. Have a wonderful 2020!”
"Taylor was very friendly knowledgeable and helpful"
“We appreciate the compliment! We'll pass it along to Taylor. Have a great 2020!”
"Found part fast, order was easy, all good so far."
“Thank you for the 5 stars and for the compliment! We never take it for granted. Have a wonderful New Year's!”
"the first girl could not quite verbalize how it would connect back to the unit but she quickly handed it off to some one who could explain it just a bit simpler and how to find it! got it done and just waiting on parts so i can run my air compressor! "
“We're glad we could assist you and make it easy for you to find what you need. We really do our best to make descriptions clear on the website. You probably spoke with one of our newer sales associates. It takes awhile for new team members to be trained on the product. Thank you for your patience and for ordering with MTR!”
"Your printer pages are so small the are impossible to read. Might be OK on a desktop monitor p."
“Thank you for the valuable feedback, we will take a look at this and put it to consideration!”
"The parts and prices at this company can’t be beaten!"
“We thank you so much for the compliments and for the 5 star review! Have a wonderful holiday and New Year's!”
"When I first attempted to order, I some how lost all the info I had just put in my cart....was fine the second time around."
“We're sorry for the initial trouble you had ordering, we'll test the system to ensure all is working properly (as we do on a daily basis). Thank you for the feedback and for giving us your business!”
"Great site - found what I needed quickly"
“That's our goal. Thank you so much for choosing MTR to order with! Have a wonderful holiday and New Year's.”
"very fast easy order catalog easy to use"
“We do our best to constantly update the website to ensure it's fast, simple and intuitive, so you can find your parts and get back to your life. Thank you for the 5 stars and have a wonderful holiday and New Year's!”
"I'll see when I've received the part"
“This is just a cursory review of your experience on our website. Thank you for the 5 star review!”
"Taylor Smith was a great help getting specialist information for me when I did not even quite know what to ask for. Well done!"
“That's great to hear, we'll pass this compliments along to Taylor! We do pride ourselves on our product knowledge and service. We know air compressor parts. Thank you for the 5 star review!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“That's our goal! We want to make finding your parts and navigating our site so easy it's a no-brainer. Thank you for the 5 stars!”